Update extended-security-updates-windows-sql-server.md

Author: JasonWHowell

articles/azure-vmware/extended-security-updates-windows-sql-server.md

@@ -10,7 +10,7 @@ ms.date: 04/04/2024
 
 # ESUs for SQL Server and Windows Server in Azure VMware Solution VMs
 
-This article describes how to enable Extended Security Updates (ESUs) and continue to run software that has reached its end-of-support lifecycle in Azure VMware Solution. ESUs allow older versions of software to run in a supported manner by continuing to receive security updates and critical patches. In Azure, which includes Azure VMware Solution, ESUs are free of charge for extra years after their end of support. For more information on timelines, see [Extended Security Updates for SQL Server and Windows Server].
+This article describes how to enable Extended Security Updates (ESUs) and continue to run software that has reached its end-of-support lifecycle in Azure VMware Solution. ESUs allow older versions of software to run in a supported manner by continuing to receive security updates and critical patches. In Azure, which includes Azure VMware Solution, ESUs are free of charge for extra years after their end of support. For more information on timelines, see [Extended Security Updates for SQL Server and Windows Server](https://www.microsoft.com/windows-server/extended-security-updates).
 
 The following sections describe how to configure SQL Server and Windows Server virtual machines (VMs) for no-cost ESUs in Azure VMware Solution. The process is distinct to the Azure VMware Solution private cloud architecture.
 
@@ -56,14 +56,25 @@ For machines that run SQL Server where guest management is enabled, the Azure Ex
 
 ### Windows Server
 
-To enable ESUs for Windows Server environments that run in VMs in Azure VMware Solution, contact [Microsoft Support] for configuration assistance.
+To enable ESUs for Windows Server environments that run in VMs in Azure VMware Solution, contact [Microsoft Support](https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade) for configuration assistance. 
 
-When you contact Support, raise the ticket under the Azure VMware Solution category. Your ticket requires the following information:
+1. When you contact Support, select the following categories:
 
-- Customer name and tenant ID
-- Number of VMs you want to register
-- OS versions
-- ESU year of coverage (for example, Year 1, Year 2, or Year 3). See [ESU Availability and End Dates](/lifecycle/faq/extended-security-updates?msclkid=65927660d02011ecb3792e8849989799#esu-availability-and-end-dates) for ESU End Date and Year. The support ticket provides you  with ESU keys for one year. You'll need to raise a new support request for other years. It's recommended to raise a new request as your current ESU End Date Year date is approaching.
+   - Select **Issue type** as **Technical**.
+   - Select your subscription name.
+   - Select **Service type** as **Azure VMware Solution** service.
+   - Provide a brief summary of the request, such as "ESU request"
+   - Select **Problem type** as **Security**.
+   - Select **Problem subtype** as **Extended Security update for windows**.
+   - Select **Next**.
+
+2. Skip the recommended solutions by selecting **Return to support request**. Select **Next**.
+
+3. Add the following details to the support request **Additional details** :
+   - Your name and tenant ID
+   - Number of VMs you want to register
+   - OS versions
+   - ESU year of coverage (for example, Year 1, Year 2, or Year 3). See [ESU Availability and End Dates](/lifecycle/faq/extended-security-updates?msclkid=65927660d02011ecb3792e8849989799#esu-availability-and-end-dates) for ESU End Date and Year. The support ticket provides you  with ESU keys for one year. You'll need to raise a new support request for other years. It's recommended to raise a new request as your current ESU End Date Year date is approaching.
 
 > [!WARNING]
 > If you create ESU licenses for Windows through Azure Arc, you're charged for the ESUs.
@@ -73,6 +84,3 @@ When you contact Support, raise the ticket under the Azure VMware Solution categ
 - [What are Extended Security Updates - SQL Server](/sql/sql-server/end-of-support/sql-server-extended-security-updates)
 - [Extend Security Updates for Windows Server overview](/windows-server/get-started/extended-security-updates-overview)
 - [Plan your Windows Server and SQL Server end of support](https://www.microsoft.com/windows-server/extended-security-updates)
-
-[Microsoft Support]: https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/assetId/%2Fsubscriptions%2F5a79c43b-b03d-4610-bc59-627d8a6744d1%2FresourceGroups%2FABM_CSS_Lab_Enviroment%2Fproviders%2FMicrosoft.AVS%2FprivateClouds%2FBareMetal_CSS_Lab/callerWorkflowId/a7ecc9f7-8578-4820-abdf-1db09a2bdb47/callerName/Microsoft_Azure_Support%2FAurora.ReactView/subscriptionId/5a79c43b-b03d-4610-bc59-627d8a6744d1/productId/e7b24d57-0431-7d60-a4bf-e28adc11d23e/summary/Issue/topicId/9e078285-e10f-0365-31e3-6b31e5871794/issueType/technical
-[Extended Security updates for SQL Server and Windows Server]: https://www.microsoft.com/windows-server/extended-security-updates