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articles/communication-services/concepts/call-automation/call-automation-teams-interop.md

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ms.date: 02/22/2023
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# Deliver expedient customer service by adding Microsoft Teams users in Call Automation workflows
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[!INCLUDE [Private Preview Notice](../../includes/private-preview-include.md)]
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[!INCLUDE [Public Preview Notice](../../includes/public-preview-include.md)]
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Businesses are looking for innovative ways to increase the efficiency of their customer service operations. Azure Communication Services Call Automation provides developers the ability to build programmable customer interactions using real-time event triggers to perform actions based on custom business logic. For example, with support for interoperability with Microsoft Teams, developers can use Call Automation APIs to add subject matter experts (SMEs). These SMEs, who use Microsoft Teams, can be added to an existing customer service call to provide expert advice and help resolve a customer issue.
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articles/communication-services/how-tos/call-automation/teams-interop-call-automation.md

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title: Azure Communication Services Call Automation how-to for adding Microsoft Teams User into an existing call
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titleSuffix: An Azure Communication Services how-to document
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description: ProvIDes a how-to for adding a Microsoft Teams user to a call with Call Automation.
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description: Provides a how-to for adding a Microsoft Teams user to a call with Call Automation.
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author: visho
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ms.service: azure-communication-services
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ms.subservice: call-automation
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ms.date: 03/28/2023
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services: azure-communication-services
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# Add a Microsoft Teams user to an existing call using Call Automation
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In this quickstart, we use the Azure Communication Services Call Automation APIs to add, remove and transfer call to a Teams user.
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You need to be part of the Azure Communication Services TAP program. It's likely that you’re already part of this program, and if you aren't, sign-up using https://aka.ms/acs-tap-invite. To access to the specific Teams Interop functionality for Call Automation, submit your Teams Tenant IDs and Azure Communication Services Resource IDs by filling this form – https://aka.ms/acs-ca-teams-tap. You need to fill the form every time you need a new tenant ID and new resource ID allow-listed.
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## Prerequisites
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- An Azure account with an active subscription.

articles/communication-services/toc.yml

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- name: Make an outbound call
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href: quickstarts/call-automation/quickstart-make-an-outbound-call.md
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- name: Add a Microsoft Teams user to an existing call
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href: how-tos/call-automation/teams-interop-call-automation.md
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- name: Add Microsoft Teams users in Call Automation workflows
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- name: Call recording
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- name: Events

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