create an include file for getting support

Author: mumian

articles/azure-resource-manager/bicep/overview.md

@@ -173,6 +173,8 @@ Bicep automatically manages dependencies between resources. You can avoid settin
 
 The structure of the Bicep file is more flexible than the JSON template. You can declare parameters, variables, and outputs anywhere in the file. In JSON, you have to declare all parameters, variables, and outputs within the corresponding sections of the template.
 
+[!INCLUDE [Request ARM template support](../../../includes/template-support.md)]
+
 ## Next steps
 
 Get started with the [Quickstart](./quickstart-create-bicep-use-visual-studio-code.md).

articles/azure-resource-manager/templates/deployment-history-deletions.md

@@ -56,7 +56,7 @@ If the current user doesn't have the required permissions, automatic deletion is
 
 You can opt out of automatic deletions from the history. **Use this option only when you want to manage the deployment history yourself.** The limit of 800 deployments in the history is still enforced. If you exceed 800 deployments, you'll receive an error and your deployment will fail.
 
-To disable automatic deletions at the tenant or the management group scope, open a support ticket from the Azure portal by selecting **Help**, and then **Support + troubleshooting** from the main menu.
+To disable automatic deletions at the tenant or the management group scope, open a support ticket. For the instructions, see [Request support](./overview.md#get-support).
 
 To disable automatic deletions at the subscription scope, register the `Microsoft.Resources/DisableDeploymentGrooming` feature flag. When you register the feature flag, you opt out of automatic deletions for the entire Azure subscription. You can't opt out for only a particular resource group. To reenable automatic deletions, unregister the feature flag.
 

articles/azure-resource-manager/templates/overview.md

@@ -168,6 +168,8 @@ After creating your template, you may wish to share it with other users in your
 
 This approach means you can safely share templates that meet your organization's standards.
 
+[!INCLUDE [Request ARM template support](../../../includes/template-support.md)]
+
 ## Next steps
 
 * For a step-by-step tutorial that guides you through the process of creating a template, see [Tutorial: Create and deploy your first ARM template](template-tutorial-create-first-template.md).

includes/media/template-support/request-arm-template-support.png

@@ -0,0 +1,20 @@
+---
+
+ms.service: bicep, arm-templates
+ms.topic: include
+ms.date: 08/28/2024
+
+---
+
+## Get support
+
+Here are the steps for openning a support ticket for Azure Resource Manager (ARM) template related issues:
+
+1. Open the [Azure portal](https://portal.azure.com).
+1. Select the **Support + Troubleshooting** icon from the upper right corner.
+1. In **Breiefly describe the issue**, enter **ARM template**, and then select **Go**.
+1. In **Which service are you having an issue with?**, selecct **Portal** under **Monitoring & Management**, and then select **Next**.
+1. Select a subscription, and then select **Next**.
+1. Select **Issue with ARM templates**, and then select **Next**.
+
+   :::image type="content" source="./media/template-support/request-arm-template-support.png" alt-text="Screenshot of requesting ARM template support." border="false":::