Fixed FAQ

Author: jjaygbay

articles/azure-vmware/upgrade-hcx-azure-vmware-solutions.md

@@ -26,8 +26,7 @@ The upgrade process is in two steps:
 1. Upgrade HCX Service Mesh appliances 
 
 ### Upgrade HCX manager
-The VMware Solution backs up the HCX cloud manager configuration daily. 
-HCX manager snapshots during upgrades to HCX 4.5, are taken automatically. HCX retains automatic snapshots for 24 hours before deleting them. For any manual snapshot or help with reverting from a snapshot, create a [support ticket](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview). 
+The VMware Solution backs up the HCX cloud manager configuration daily. HCX manager automatically takes snapshots during upgrades to HCX 4.5. HCX retains automatic snapshots for 24 hours before deleting them. For any manual snapshot or help with reverting from a snapshot, create a [support ticket](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview). 
 
 To follow the HCX Manager upgrade process, see [Upgrading the HCX Manager](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-02DB88E1-EC81-434B-9AE9-D100E427B31C.html) 
 
@@ -39,17 +38,17 @@ To follow the Service Mesh appliances upgrade process, see [Upgrading the HCX Se
 
 ## FAQ 
 
-**Q1**. What is the impact of an HCX upgrade? 
+### What is the impact of an HCX upgrade? 
 
-**Answer**: Apply service updates during a maintenance window where no new HCX operations are queued up. The upgrade window accounts for a brief disruption to the Network Extension service, while the appliances are redeployed with the updated code. For individual HCX component upgrade impact, see [Planning for HCX Updates](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-61F5CED2-C347-4A31-8ACB-A4553BFC62E3.html). 
+Apply service updates during a maintenance window where no new HCX operations are queued up. The upgrade window accounts for a brief disruption to the Network Extension service, while the appliances are redeployed with the updated code. For individual HCX component upgrade impact, see [Planning for HCX Updates](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-61F5CED2-C347-4A31-8ACB-A4553BFC62E3.html). 
 
-**Q2**: Do I need to upgrade the service mesh appliances? 
+### Do I need to upgrade the service mesh appliances? 
 
-**Answer**: The HCX Service Mesh can be upgraded once all paired HCX Manager systems are updated, and all services have returned to a fully converged state. Check HCX release notes for upgrade requirements. Starting with HCX 4.4.0, HCX appliances installed the VMware Photon Operating System. When upgrading to HCX 4.4.x from an HCX version prior to 4.4.0 version, you must upgrade all Service Mesh appliances. 
+The HCX Service Mesh can be upgraded once all paired HCX Manager systems are updated, and all services have returned to a fully converged state. Check HCX release notes for upgrade requirements. Starting with HCX 4.4.0, HCX appliances installed the VMware Photon Operating System. When upgrading to HCX 4.4.x from an HCX version prior to 4.4.0 version, you must upgrade all Service Mesh appliances. 
 
-**Q3**: How do I roll back HCX upgrade using a snapshot? 
+### How do I roll back HCX upgrade using a snapshot? 
 
-**Answer**: See [Rolling Back an Upgrade Using Snapshots](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-B34728B9-B187-48E5-AE7B-74E92D09B98B.html).  On the cloud side, open a [support ticket](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview) to roll back the upgrade. 
+See [Rolling Back an Upgrade Using Snapshots](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-B34728B9-B187-48E5-AE7B-74E92D09B98B.html).  On the cloud side, open a [support ticket](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview) to roll back the upgrade. 
 
 ## Next steps 
 [HCX Service Update Procedures](https://docs.vmware.com/en/VMware-HCX/4.5/hcx-user-guide/GUID-77111C61-EC4C-4C8C-8340-5828CC4D489D.html)