Merge pull request #224216 from shantanugg/docs-editor/plan-saas-offer-1674024220

DOCS REQUEST 4059 - SaaS cancellation

Author: prmerger-automator[bot]

articles/marketplace/plan-saas-offer.md

@@ -55,6 +55,8 @@ These additional technical requirements apply to the _Sell through Microsoft_ (t
 - You must use the [SaaS Fulfillment APIs](./partner-center-portal/pc-saas-fulfillment-apis.md) to integrate with Azure Marketplace and Microsoft AppSource. You must expose a service that can interact with the SaaS subscription to create, update, and delete a user account and service plan. Critical API changes must be supported within 24 hours. Non-critical API changes will be released periodically. Diagrams and detailed explanations describing the usage of the collected fields are available in documentation for the [APIs](./partner-center-portal/pc-saas-fulfillment-apis.md).
 - You must create at least one plan for your offer. Your plan is priced based on the pricing model you select before publishing: _flat rate_ or _per-user_. More details about [plans](#plans) are provided later in this article.
 - The customer can cancel your offer at any time.
+> [!NOTE]
+> 2-year and 3-year Multi-year SaaS plans with pending payments are not eligible for cancellation after the standard 72-hour cancellation policy has passed. Cancellation is not possible until the current billing term is complete because there are future payments due with Multi-year SaaS subscriptions. To request a cancellation of a 2-year or 3-year plan beyond the standard 72-hour cancellation period, contact [Marketplace support](/marketplace/get-support).
 
 ### Technical information
 
@@ -334,3 +336,4 @@ You can choose to opt into Microsoft-supported marketing and sales channels. Whe
 - [Invoking Metered Billing with the SaaS Accelerator](https://go.microsoft.com/fwlink/?linkid=2196161)
 - [Configuring Email in the SaaS Accelerator](https://go.microsoft.com/fwlink/?linkid=2196165)
 - [Custom Landing Page Fields with the SaaS Accelerator](https://go.microsoft.com/fwlink/?linkid=2196166)
+