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Merge pull request #104211 from yashesvi/patch-29
updated 12% penalty language
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articles/cost-management-billing/reservations/exchange-and-refund-azure-reservations.md

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@@ -8,7 +8,7 @@ ms.devlang: na
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ms.topic: conceptual
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ms.tgt_pltfrm: na
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ms.workload: na
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ms.date: 01/24/2020
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ms.date: 02/12/2020
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ms.author: banders
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---
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@@ -67,12 +67,10 @@ Azure has the following policies for cancellations, exchanges, and refunds.
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- There's no penalty or annual limits for exchanges.
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**Refund policies**
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- If you cancel a reservation, there may be a 12% early termination fee.
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- The refund you receive for a cancellation is the remaining pro-rated balance minus the 12% early termination fee. To cancel, go to the reservation in the Azure portal and select **Refund**.
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- There may be a 12% early termination fee for cancellations in future. We are currently not charging this penalty.
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- Your total refund amount can't exceed $50,000 USD in a 12-month rolling window.
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- Refunds are calculated based on the lowest price of either your purchase price or the current price of the reservation.
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- Only reservation owners can process a refund. [Learn how to Add or change users who can manage a reservation](manage-reserved-vm-instance.md#add-or-change-users-who-can-manage-a-reservation).
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- Microsoft reserves the right to charge a 12% penalty for any returns. The penalty isn't currently charged, but will be charged in future.
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- Only reservation order owners can process a refund. [Learn how to Add or change users who can manage a reservation](manage-reserved-vm-instance.md#add-or-change-users-who-can-manage-a-reservation).
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## Exchange non-premium storage for premium storage
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