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Copy file name to clipboardExpand all lines: articles/backup/backup-azure-vm-file-recovery-troubleshoot.md
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@@ -46,12 +46,15 @@ This section provides steps to troubleshoot common issues you might experience w
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1. Ensure you have the [required permissions to download the script](./backup-azure-restore-files-from-vm.md#select-recovery-point-who-can-generate-script).
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1. Verify the connection to the Azure target IPs. Run one of the following commands from an elevated command prompt:
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`nslookup download.microsoft.com`
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```bash
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nslookup download.microsoft.com
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```
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or
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`ping download.microsoft.com`
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```bash
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ping download.microsoft.com
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```
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### The script downloads successfully, but fails to run
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When you run the Python script for Item Level Recovery (ILR) on SUSE Linux Enterprise Server 12 SP4, it fails with the error "iscsi_tcp module can’t be loaded" or "iscsi_tcp_module not found".
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1. Ensure the machine where the script is run meets the [access requirements](./backup-azure-restore-files-from-vm.md#step-4-access-requirements-to-successfully-run-the-script).
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1. Verify the connection to the Azure target IPs. Run one of the following commands from an elevated command prompt:
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`nslookup download.microsoft.com`
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```bash
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nslookup download.microsoft.com
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```
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or
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`ping download.microsoft.com`
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```bash
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ping download.microsoft.com
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```
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1. Ensure access to iSCSI outbound port 3260.
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1. Check for a firewall or NSG blocking traffic to Azure target IPs or recovery service URLs.
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1. Make sure your antivirus software isn't blocking the execution of the script.
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1. Sign in to the backed-up VM and run this command:
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`lsblk -f`
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```bash
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lsblk -f
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```
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1. Verify the file system and encryption. If the volume is encrypted, file recovery isn't supported. Learn more at [Support matrix for Azure VM backup](./backup-support-matrix-iaas.md#support-for-file-level-restore).
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## Next steps
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-[Recover files and folders from Azure virtual machine backup](backup-azure-restore-files-from-vm.md)
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-[Recover files and folders from Azure virtual machine backup](backup-azure-restore-files-from-vm.md)
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