Merge branch 'patch-11' of https://github.com/aktsuda/azure-docs into iotsupporthelp-historylogs

Author: asergaz

articles/iot-fundamentals/iot-support-help.md

@@ -25,6 +25,10 @@ Explore the range of [Azure support options and choose the plan](https://azure.m
 * [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview)
 * [Azure portal for the United States government](https://portal.azure.us)
 
+    > [!NOTE]
+    > If you are asking about an issue on a new support request that happened more than a certain period ago, it is unlikely that we will still have logs to investigate. Please let us know more quickly in the future if you observe the issue again.
+
+
 ## Post a question on Microsoft Q&A
 
 For quick and reliable answers on your technical product questions from Microsoft Engineers, Azure Most Valuable Professionals (MVPs), or our expert community, engage with us on [Microsoft Q&A](/answers/products/azure), Azure’s preferred destination for community support.