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---
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title : How to manually fix ServiceNow sync problems
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- description : Resetting the connection to ServiceNow
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+ description : Reset the connection to ServiceNow so alerts in Microsoft Azure can again call ServiceNow
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ms.subservice : alerts
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ms.topic : conceptual
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author : nolavime
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- ms.author : v-jysur
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- ms.date : 05/24/2018
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+ ms.author : nolavime
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+ ms.date : 04/12/2020
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---
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@@ -24,8 +24,8 @@ Use the following sync process to reactivate the connection and refresh the toke
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![ New connection] ( media/itsmc-resync-servicenow/solutions-list-8bit.png )
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- 1 . Select the solution of your ITSM connection
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- 1 . Select ITSM connection in the left banner
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+ 1 . Select the solution of your ITSM connection.
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+ 1 . Select ITSM connection in the left banner.
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![ New connection] ( media/itsmc-resync-servicenow/itsm-connector-8bit.png )
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