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articles/azure-monitor/platform/itsmc-resync-servicenow.md

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title: How to manually fix ServiceNow sync problems
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description: Resetting the connection to ServiceNow
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description: Reset the connection to ServiceNow so alerts in Microsoft Azure can again call ServiceNow
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ms.subservice: alerts
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ms.topic: conceptual
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author: nolavime
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ms.author: v-jysur
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ms.date: 05/24/2018
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ms.author: nolavime
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ms.date: 04/12/2020
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![New connection](media/itsmc-resync-servicenow/solutions-list-8bit.png)
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1. Select the solution of your ITSM connection
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1. Select ITSM connection in the left banner
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1. Select the solution of your ITSM connection.
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1. Select ITSM connection in the left banner.
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![New connection](media/itsmc-resync-servicenow/itsm-connector-8bit.png)
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