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articles/backup/azure-file-share-backup-overview.md

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## Key benefits of Azure file share backup
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* Zero infrastructure: No deployment is needed to configure protection for your file shares.
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* Customized Retention: You can configure backups with daily/weekly/monthly/yearly retention according to your requirements.
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* Customized retention: You can configure backups with daily/weekly/monthly/yearly retention according to your requirements.
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* Built in management capabilities: You can schedule backups and specify the desired retention period without the additional overhead of data pruning.
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* Instant restore: Azure file share backup uses file share snapshots, so you can select just the files you want to restore instantly.
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* Alerting and reporting: You can configure alerts for backup and restore failures and use the reporting solution provided by Azure Backup to get insights on backups across your files shares.

articles/backup/afs-support-matrix.md renamed to articles/backup/azure-file-share-support-matrix.md

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---
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title: Support Matrix for Azure File shares backup
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title: Support Matrix for Azure file share backup
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description: Provides a summary of support settings and limitations when backing up Azure file shares.
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ms.topic: conceptual
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ms.date: 1/26/2020
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---
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# Support Matrix for Azure file shares backup
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# Support matrix for Azure file share backup
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You can use the [Azure Backup service](https://docs.microsoft.com/azure/backup/backup-overview) to back up Azure file shares. This article summarizes support settings when you back up Azure file shares with Azure Backup.
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articles/backup/backup-afs.md

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## Prerequisites
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* Identify or create a [Recovery Services vault](#create-a-recovery-services-vault) in the same region as the storage account that hosts the file share.
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* Ensure that the file share is present in one of the [supported storage account types](afs-support-matrix.md).
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* Ensure that the file share is present in one of the [supported storage account types](azure-file-share-support-matrix.md).
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[!INCLUDE [How to create a Recovery Services vault](../../includes/backup-create-rs-vault.md)]
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articles/backup/backup-azure-files-faq.md

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### Why can't I see some of my Storage Accounts that I want to protect, which contain valid Azure file shares?
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Refer to the [Support Matrix for Azure file shares backup](afs-support-matrix.md) to ensure the storage account belongs to one of the supported storage account types. It's also possible the Storage Account you're looking for is already protected or registered with another Vault. [Unregister the storage account](manage-afs-backup.md#unregister-a-storage-account) from the vault to discover the Storage Account in other vaults for protection.
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Refer to the [Support Matrix for Azure file shares backup](azure-file-share-support-matrix.md) to ensure the storage account belongs to one of the supported storage account types. It's also possible the Storage Account you're looking for is already protected or registered with another Vault. [Unregister the storage account](manage-afs-backup.md#unregister-a-storage-account) from the vault to discover the Storage Account in other vaults for protection.
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### Why can't I see some of my Azure file shares in the Storage Account when I'm trying to configure backup?
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### What is the maximum retention I can configure for backups?
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Refer to the [support matrix](afs-support-matrix.md) for details on maximum retention. Azure Backup does a real-time calculation of the number of snapshots when you enter the retention values while configuring backup policy. As soon as the number of snapshots corresponding to your defined retention values exceeds 200, the portal will show a warning requesting you to adjust your retention values. This is so you don’t exceed the limit of maximum number of snapshots supported by Azure Files for any file share at any point in time.
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Refer to the [support matrix](azure-file-share-support-matrix.md) for details on maximum retention. Azure Backup does a real-time calculation of the number of snapshots when you enter the retention values while configuring backup policy. As soon as the number of snapshots corresponding to your defined retention values exceeds 200, the portal will show a warning requesting you to adjust your retention values. This is so you don’t exceed the limit of maximum number of snapshots supported by Azure Files for any file share at any point in time.
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### What happens when I change the Backup policy for an Azure file share?
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articles/backup/toc.yml

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href: sql-support-matrix.md
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- name: SAP HANA Backup support matrix
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href: sap-hana-backup-support-matrix.md
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- name: Azure File shares backup support matrix
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href: afs-support-matrix.md
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- name: Azure file share backup support matrix
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href: azure-file-share-support-matrix.md
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- name: Supported VM SKUs for Azure Policy
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href: backup-azure-policy-supported-skus.md
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- name: Frequently asked questions (FAQ)

articles/backup/troubleshoot-azure-files.md

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---
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title: Troubleshoot Azure File Shares Backup
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title: Troubleshoot Azure file share backup
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description: This article is troubleshooting information about issues occurring when protecting your Azure file shares.
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ms.date: 02/10/2020
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ms.topic: troubleshooting
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# Troubleshoot Problems while backing up Azure File shares
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# Troubleshoot problems while backing up Azure file shares
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This article provides troubleshooting information to address any issues you come across while configuring backup or restoring Azure file shares using the Azure Backup Service.
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## Common Configuration Issues
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## Common configuration issues
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### Could not find my Storage Account to configure backup for the Azure file share
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### Could not find my storage account to configure backup for the Azure file share
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- Wait until discovery is complete.
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- Check if any File share under the storage account is already protected with another Recovery Services vault.
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- Check if any file share under the storage account is already protected with another Recovery Services vault.
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>[!NOTE]
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>All file shares in a Storage Account can be protected only under one Recovery Services vault. You can use [this script](scripts/backup-powershell-script-find-recovery-services-vault.md) to find the recovery services vault where your storage account is registered.
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- Ensure that the File share isn't present in any of the unsupported Storage Accounts. You can refer to the [Support Matrix for Azure File Share Backup](afs-support-matrix.md) to find supported Storage Accounts.
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- Ensure that the file share isn't present in any of the unsupported Storage Accounts. You can refer to the [Support matrix for Azure file share backup](azure-file-share-support-matrix.md) to find supported Storage Accounts.
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### Error in portal states discovery of storage accounts failed
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If you have a partner subscription (CSP-enabled), ignore the error. If your subscription isn't CSP-enabled, and your storage accounts can't be discovered, contact support.
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### Selected Storage Account validation or registration failed
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### Selected storage account validation or registration failed
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Retry the registration. If the problem persists, contact support.
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### Could not list or find File shares in the selected Storage Account
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### Could not list or find file shares in the selected storage account
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- Ensure that the Storage Account exists in the Resource Group and hasn't been deleted or moved after the last validation or registration in the vault.
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- Ensure that the File share you're looking to protect hasn't been deleted.
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- Ensure that the Storage Account is a supported storage account for File share backup. You can refer to the [Support Matrix for Azure File Share Backup](afs-support-matrix.md) to find supported Storage Accounts.
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- Check if the File share is already protected in the same Recovery Services vault.
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- Ensure that the file share you're looking to protect hasn't been deleted.
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- Ensure that the Storage Account is a supported storage account for file share backup. You can refer to the [Support matrix for Azure file share backup](azure-file-share-support-matrix.md) to find supported Storage Accounts.
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- Check if the file share is already protected in the same Recovery Services vault.
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### Backup File share configuration (or the protection policy configuration) is failing
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### Backup file share configuration (or the protection policy configuration) is failing
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- Retry the configuration to see if the issue persists.
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- Ensure that the File share you want to protect hasn't been deleted.
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- If you're trying to protect multiple File shares at once, and some of the file shares are failing, try configuring backup for the failed File shares again.
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- Ensure that the file share you want to protect hasn't been deleted.
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- If you're trying to protect multiple file shares at once, and some of the file shares are failing, try configuring backup for the failed file shares again.
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### Unable to delete the Recovery Services vault after unprotecting a File share
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### Unable to delete the Recovery Services vault after unprotecting a file share
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## Common Backup or Restore Errors
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## Common backup or restore errors
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### FileShareNotFound- Operation failed as the File share is not found
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### FileShareNotFound- Operation failed as the file share is not found
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Error Code: FileShareNotFound
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Error Message: Operation failed as the File share is not found
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Error Message: Operation failed as the file share is not found
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Ensure that the file share you're trying to protect hasn't been deleted.
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- Ensure that the Storage account is a supported Storage account for File share backup.
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- Ensure that the Storage account is a supported Storage account for file share backup.
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### AFSMaxSnapshotReached- You have reached the max limit of snapshots for this file share; you will be able to take more once the older ones expire
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Error Message: You have reached the max limit of snapshots for this file share; you will be able to take more once the older ones expire.
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- This error can occur when you create multiple on-demand backups for a file share.
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- There is a limit of 200 snapshots per File share including the ones taken by Azure Backup. Older scheduled backups (or snapshots) are cleaned up automatically. On-demand backups (or snapshots) must be deleted if the maximum limit is reached.
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- There is a limit of 200 snapshots per file share including the ones taken by Azure Backup. Older scheduled backups (or snapshots) are cleaned up automatically. On-demand backups (or snapshots) must be deleted if the maximum limit is reached.
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Delete the on-demand backups (Azure file share snapshots) from the Azure Files portal.
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### TargetFileShareNotFound- Target File Share Not Found
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### TargetFileShareNotFound- Target file share not found
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Error Code: TargetFileShareNotFound
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Error Message: Target File Share Not Found.
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Error Message: Target file share not found.
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- Ensure that the selected Storage Account exists, and the target File share isn't deleted.
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- Ensure that the selected Storage Account exists, and the target file share isn't deleted.
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- Ensure that the Storage Account is a supported storage account for File share backup.
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- Ensure that the Storage Account is a supported storage account for file share backup.
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### UserErrorStorageAccountIsLocked- Backup or Restore jobs failed due to storage account being in Locked state
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### UserErrorStorageAccountIsLocked- Backup or restore jobs failed due to storage account being in locked state
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Error Message: Backup or Restore jobs failed due to storage account being in Locked state.
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Error Message: Backup or restore jobs failed due to storage account being in locked state.
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- Recovery failure reasons are listed in a file (path provided in the job details). Address the failures and retry the restore operation for the failed files only.
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- Common reasons for File restore failures:
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- Common reasons for file restore failures:
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- Common reasons for file restore failures:
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- The selected items aren't present in the recovery point data. To recover the files, provide the correct file list.
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Error Message: A recovery job is in process to the same destination.
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## Common Modify Policy Errors
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## Common modify policy errors
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### BMSUserErrorConflictingProtectionOperation- Another configure protection operation is in progress for this item
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