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Update application-provisioning-config-problem-no-users-provisioned.md
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articles/active-directory/app-provisioning/application-provisioning-config-problem-no-users-provisioned.md

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---
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title: No users are being provisioned to an Azure AD Gallery application
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title: Users are not being provisioned in my application
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description: How to troubleshoot common issues faced when you don't see users appearing in an Azure AD Gallery Application you have configured for user provisioning with Azure AD
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services: active-directory
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documentationcenter: ''
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ms.tgt_pltfrm: na
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ms.devlang: na
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ms.topic: conceptual
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ms.date: 09/03/2019
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ms.date: 04/20/2020
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ms.author: mimart
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ms.reviewer: arvinh
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ms.collection: M365-identity-device-management
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---
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# No users are being provisioned to an Azure AD Gallery application
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# No users are being provisioned
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>[!NOTE]
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>Starting 04/16/2020 we have changed the behavior for users assigned the default access role. Please see the section below for details.
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>
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After automatic provisioning has been configured for an application (including verifying that the app credentials provided to Azure AD to connect to the app are valid), then users and/or groups are provisioned to the app. Provisioning is determined by the following things:
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- Which users and groups have been **assigned** to the application. Note that provisioning nested groups or Office 365 groups is not supported. For more information on assignment, see [Assign a user or group to an enterprise app in Azure Active Directory](../manage-apps/assign-user-or-group-access-portal.md).
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- Whether or not **attribute mappings** are enabled, and configured to sync valid attributes from Azure AD to the app. For more information on attribute mappings, see [Customizing User Provisioning Attribute Mappings for SaaS Applications in Azure Active Directory](customize-application-attributes.md).
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- Whether or not there is a **scoping filter** present that is filtering users based on specific attribute values. For more information on scoping filters, see [Attribute-based application provisioning with scoping filters](../app-provisioning/define-conditional-rules-for-provisioning-user-accounts.md).
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If you observe that users are not being provisioned, consult the [Provisioning logs (preview)](../reports-monitoring/concept-provisioning-logs.md?context=azure/active-directory/manage-apps/context/manage-apps-context) in Azure AD. Search for log entries for a specific user.
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You can access the provisioning logs in the Azure portal by selecting **Azure Active Directory** > **Enterprise Apps** > **Provisioning logs (preview)** in the **Activity** section. You can search the provisioning data based on the name of the user or the identifier in either the source system or the target system. For details, see [Provisioning logs (preview)](../reports-monitoring/concept-provisioning-logs.md?context=azure/active-directory/manage-apps/context/manage-apps-context).

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