Merge pull request #92378 from v-viinde/brightupdate

Product Backlog Item 835353: SaaS App Tutorial: Bright Pattern Omnich…

Author: American-Dipper

articles/active-directory/saas-apps/bright-pattern-omnichannel-contact-center-tutorial.md

@@ -1,5 +1,5 @@
 ---
-title: 'Tutorial: Azure Active Directory integration with Bright Pattern Omnichannel Contact Center | Microsoft Docs'
+title: 'Tutorial: Azure Active Directory single sign-on (SSO) integration with Bright Pattern Omnichannel Contact Center | Microsoft Docs'
 description: Learn how to configure single sign-on between Azure Active Directory and Bright Pattern Omnichannel Contact Center.
 services: active-directory
 documentationCenter: na
@@ -14,13 +14,13 @@ ms.workload: identity
 ms.tgt_pltfrm: na
 ms.devlang: na
 ms.topic: tutorial
-ms.date: 06/19/2019
+ms.date: 10/18/2019
 ms.author: jeedes
 
 ms.collection: M365-identity-device-management
 ---
 
-# Tutorial: Integrate Bright Pattern Omnichannel Contact Center with Azure Active Directory
+# Tutorial: Azure Active Directory single sign-on (SSO) integration with Bright Pattern Omnichannel Contact Center
 
 In this tutorial, you'll learn how to integrate Bright Pattern Omnichannel Contact Center with Azure Active Directory (Azure AD). When you integrate Bright Pattern Omnichannel Contact Center with Azure AD, you can:
 
@@ -34,16 +34,19 @@ To learn more about SaaS app integration with Azure AD, see [What is application
 
 To get started, you need the following items:
 
-* An Azure AD subscription. If you don't have a subscription, you can get one-month free trial [here](https://azure.microsoft.com/pricing/free-trial/).
+* An Azure AD subscription. If you don't have a subscription, you can get a [free account](https://azure.microsoft.com/free/).
 * Bright Pattern Omnichannel Contact Center single sign-on (SSO) enabled subscription.
 
 ## Scenario description
 
 In this tutorial, you configure and test Azure AD SSO in a test environment.
 
+
+
 * Bright Pattern Omnichannel Contact Center supports **SP and IDP** initiated SSO
 * Bright Pattern Omnichannel Contact Center supports **Just In Time** user provisioning
 
+
 ## Adding Bright Pattern Omnichannel Contact Center from the gallery
 
 To configure the integration of Bright Pattern Omnichannel Contact Center into Azure AD, you need to add Bright Pattern Omnichannel Contact Center from the gallery to your list of managed SaaS apps.
@@ -55,30 +58,31 @@ To configure the integration of Bright Pattern Omnichannel Contact Center into A
 1. In the **Add from the gallery** section, type **Bright Pattern Omnichannel Contact Center** in the search box.
 1. Select **Bright Pattern Omnichannel Contact Center** from results panel and then add the app. Wait a few seconds while the app is added to your tenant.
 
-## Configure and test Azure AD single sign-on
+
+## Configure and test Azure AD single sign-on for Bright Pattern Omnichannel Contact Center
 
 Configure and test Azure AD SSO with Bright Pattern Omnichannel Contact Center using a test user called **B.Simon**. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in Bright Pattern Omnichannel Contact Center.
 
 To configure and test Azure AD SSO with Bright Pattern Omnichannel Contact Center, complete the following building blocks:
 
 1. **[Configure Azure AD SSO](#configure-azure-ad-sso)** - to enable your users to use this feature.
-2. **[Configure Bright Pattern Omnichannel Contact Center SSO](#configure-bright-pattern-omnichannel-contact-center-sso)** - to configure the Single Sign-On settings on application side.
-3. **[Create an Azure AD test user](#create-an-azure-ad-test-user)** - to test Azure AD single sign-on with B.Simon.
-4. **[Assign the Azure AD test user](#assign-the-azure-ad-test-user)** - to enable B.Simon to use Azure AD single sign-on.
-5. **[Create Bright Pattern Omnichannel Contact Center test user](#create-bright-pattern-omnichannel-contact-center-test-user)** - to have a counterpart of B.Simon in Bright Pattern Omnichannel Contact Center that is linked to the Azure AD representation of user.
-6. **[Test SSO](#test-sso)** - to verify whether the configuration works.
+    1. **[Create an Azure AD test user](#create-an-azure-ad-test-user)** - to test Azure AD single sign-on with B.Simon.
+    1. **[Assign the Azure AD test user](#assign-the-azure-ad-test-user)** - to enable B.Simon to use Azure AD single sign-on.
+1. **[Configure Bright Pattern Omnichannel Contact Center SSO](#configure-bright-pattern-omnichannel-contact-center-sso)** - to configure the single sign-on settings on application side.
+    1. **[Create Bright Pattern Omnichannel Contact Center test user](#create-bright-pattern-omnichannel-contact-center-test-user)** - to have a counterpart of B.Simon in Bright Pattern Omnichannel Contact Center that is linked to the Azure AD representation of user.
+1. **[Test SSO](#test-sso)** - to verify whether the configuration works.
 
-### Configure Azure AD SSO
+## Configure Azure AD SSO
 
 Follow these steps to enable Azure AD SSO in the Azure portal.
 
-1. In the [Azure portal](https://portal.azure.com/), on the **Bright Pattern Omnichannel Contact Center** application integration page, find the **Manage** section and select **Single sign-on**.
-1. On the **Select a Single sign-on method** page, select **SAML**.
-1. On the **Set up Single Sign-On with SAML** page, click the edit/pen icon for **Basic SAML Configuration** to edit the settings.
+1. In the [Azure portal](https://portal.azure.com/), on the **Bright Pattern Omnichannel Contact Center** application integration page, find the **Manage** section and select **single sign-on**.
+1. On the **Select a single sign-on method** page, select **SAML**.
+1. On the **Set up single sign-on with SAML** page, click the edit/pen icon for **Basic SAML Configuration** to edit the settings.
 
    ![Edit Basic SAML Configuration](common/edit-urls.png)
 
-1. On the **Basic SAML Configuration** section, if you wish to configure the application in **IDP** initiated mode, perform the following steps:
+1. On the **Basic SAML Configuration** section, if you wish to configure the application in **IDP** initiated mode, enter the values for the following fields:
 
     a. In the **Identifier** text box, type a URL using the following pattern:
     `<SUBDOMAIN>_sso`
@@ -94,43 +98,25 @@ Follow these steps to enable Azure AD SSO in the Azure portal.
 	> [!NOTE]
 	> These values are not real. Update these values with the actual Identifier, Reply URL and Sign-on URL. Contact [Bright Pattern Omnichannel Contact Center Client support team](mailto:[email protected]) to get these values. You can also refer to the patterns shown in the **Basic SAML Configuration** section in the Azure portal.
 
-1. Bright Pattern Omnichannel Contact Center application expects the SAML assertions in a specific format. Configure the following claims for this application. You can manage the values of these attributes from the **User Attributes** section on application integration page. On the **Set up Single Sign-On with SAML** page, click **Edit** button to open **User Attributes** dialog.
+1. Bright Pattern Omnichannel Contact Center application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.
 
 	![image](common/edit-attribute.png)
 
-1. In the **User Claims** section on the **User Attributes** dialog, edit the claims by using **Edit icon** or add the claims by using **Add new claim** to configure SAML token attribute as shown in the image above and perform the following steps: 
+1. In addition to above, Bright Pattern Omnichannel Contact Center application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirement.
 
 	| Name | Namespace  |
 	| ---------------| --------------- |
 	| firstName | user.givenname |
 	| lastName | user.surname |
 	| email | user.mail |
 
-	a. Click **Add new claim** to open the **Manage user claims** dialog.
-
-	b. In the **Name** textbox, type the attribute name shown for that row.
-
-	c. Leave the **Namespace** blank.
-
-	d. Select Source as **Attribute**.
-
-	e. From the **Source attribute** list, type the attribute value shown for that row.
-
-	f. Click **Ok**
-
-	g. Click **Save**.
+1. On the **Set up single sign-on with SAML** page, in the **SAML Signing Certificate** section,  find **Certificate (Base64)** and select **Download** to download the certificate and save it on your computer.
 
-1. On the **Set up Single Sign-On with SAML** page, in the **SAML Signing Certificate** section, find **Certificate (Base64)** and select **Download** to download the certificate and save it on your computer.
-
-   ![The Certificate download link](common/certificatebase64.png)
+	![The Certificate download link](common/certificatebase64.png)
 
 1. On the **Set up Bright Pattern Omnichannel Contact Center** section, copy the appropriate URL(s) based on your requirement.
 
-   ![Copy configuration URLs](common/copy-configuration-urls.png)
-
-### Configure Bright Pattern Omnichannel Contact Center SSO
-
-To configure single sign-on on **Bright Pattern Omnichannel Contact Center** side, you need to send the downloaded **Certificate (Base64)** and appropriate copied URLs from Azure portal to [Bright Pattern Omnichannel Contact Center support team](mailto:[email protected]). They set this setting to have the SAML SSO connection set properly on both sides.
+	![Copy configuration URLs](common/copy-configuration-urls.png)
 
 ### Create an Azure AD test user
 
@@ -162,18 +148,27 @@ In this section, you'll enable B.Simon to use Azure single sign-on by granting a
 1. If you're expecting any role value in the SAML assertion, in the **Select Role** dialog, select the appropriate role for the user from the list and then click the **Select** button at the bottom of the screen.
 1. In the **Add Assignment** dialog, click the **Assign** button.
 
+## Configure Bright Pattern Omnichannel Contact Center SSO
+
+To configure single sign-on on **Bright Pattern Omnichannel Contact Center** side, you need to send the downloaded **Certificate (Base64)** and appropriate copied URLs from Azure portal to [Bright Pattern Omnichannel Contact Center support team](mailto:[email protected]). They set this setting to have the SAML SSO connection set properly on both sides.
+
 ### Create Bright Pattern Omnichannel Contact Center test user
 
 In this section, a user called B.Simon is created in Bright Pattern Omnichannel Contact Center. Bright Pattern Omnichannel Contact Center supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in Bright Pattern Omnichannel Contact Center, a new one is created after authentication.
 
-### Test SSO
+## Test SSO 
+
+In this section, you test your Azure AD single sign-on configuration using the Access Panel.
+
+When you click the Bright Pattern Omnichannel Contact Center tile in the Access Panel, you should be automatically signed in to the Bright Pattern Omnichannel Contact Center for which you set up SSO. For more information about the Access Panel, see [Introduction to the Access Panel](https://docs.microsoft.com/azure/active-directory/active-directory-saas-access-panel-introduction).
+
+## Additional resources
 
-When you select the Bright Pattern Omnichannel Contact Center tile in the Access Panel, you should be automatically signed in to the Bright Pattern Omnichannel Contact Center for which you set up SSO. For more information about the Access Panel, see [Introduction to the Access Panel](https://docs.microsoft.com/azure/active-directory/active-directory-saas-access-panel-introduction).
+- [ List of Tutorials on How to Integrate SaaS Apps with Azure Active Directory ](https://docs.microsoft.com/azure/active-directory/active-directory-saas-tutorial-list)
 
-## Additional Resources
+- [What is application access and single sign-on with Azure Active Directory? ](https://docs.microsoft.com/azure/active-directory/active-directory-appssoaccess-whatis)
 
-- [List of Tutorials on How to Integrate SaaS Apps with Azure Active Directory](https://docs.microsoft.com/azure/active-directory/active-directory-saas-tutorial-list)
+- [What is conditional access in Azure Active Directory?](https://docs.microsoft.com/azure/active-directory/conditional-access/overview)
 
-- [What is application access and single sign-on with Azure Active Directory?](https://docs.microsoft.com/azure/active-directory/active-directory-appssoaccess-whatis)
+- [Try Bright Pattern Omnichannel Contact Center with Azure AD](https://aad.portal.azure.com/)
 
-- [What is conditional access in Azure Active Directory?](https://docs.microsoft.com/azure/active-directory/conditional-access/overview)