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articles/operator-insights/monitor-troubleshoot-ingestion-agent.md

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To collect a diagnostics package, SSH to the Virtual Machine and run the command `/usr/bin/microsoft/az-aoi-ingestion-gather-diags`. This command generates a date-stamped zip file in the current directory that you can copy from the system.
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If you have configued collection of logs through the Azure Monitor agent, you can view ingestion agent logs in the portal view of your Log Analytics workspace, and may not need to collect a diagnostics package to debug your issues.
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If you have configured collection of logs through the Azure Monitor agent, you can view ingestion agent logs in the portal view of your Log Analytics workspace, and may not need to collect a diagnostics package to debug your issues.
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> [!NOTE]
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> Microsoft Support might request diagnostics packages when investigating an issue. Diagnostics packages don't contain any customer data or the value of any credentials.
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- Check that the agent is running on all VMs and isn't reporting errors in logs.
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- Check that files exist in the correct location on the SFTP server, and that they aren't being excluded due to file source config (see [Files are missing](#files-are-missing)).
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- Check the network connectivity and firewall configuration between the ingestion agent VM and the Data Product's input storage account.
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- Ensure that the configured SFTP user can read all directories under the `base_path` which aren't being excluded by file source config.
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- Ensure that the configured SFTP user can read all directories under the `base_path`, which file source config doesn't exclude.
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### Files are missing
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articles/operator-insights/set-up-ingestion-agent.md

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1. Ensure port 22/TCP to the VM is open.
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1. Create a new user, or determine an existing user on the SFTP server that the ingestion agent should use to connect to the SFTP server.
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- The ingestion agent searches every directory under the base path which is not excluded. Ensure this user has read permission on all files in the directories which are not excluded.
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- The ingestion agent searches every directory under the base path, which isn't excluded, so this user must be able to read all of them.
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> [!Note]
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> Implicitly excluding directories by not specifying them in the included pattern is not sufficient to stop the agent searching those directories. See [the configuration reference](ingestion-agent-configuration-reference.md) for more detail on excluding directories.
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1. Determine the authentication method that the ingestion agent should use to connect to the SFTP server. The agent supports:

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