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Merge pull request #290111 from v-thepet/patch-19
Update toll-free-calling.md
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articles/communication-services/concepts/telephony/toll-free-calling.md

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# Outbound and inbound calling with toll-free numbers
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Azure Communication Services supports inbound and outbound calling capability with toll-free numbers in many countries. However, there are some common limitations that you should be aware of.
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Azure Communication Services supports inbound and outbound calling capability with toll-free numbers in many countries or regions. However, there are some common limitations that you should be aware of.
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**Outbound calling with toll-free numbers**
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**Inbound calls to Toll-Free numbers**
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All of our toll-free numbers have inbound calling capability, but do note that inbound calls to your toll-free numbers are only guaranteed to work if both the Toll-Free number and the caller's phone number are from the same country. If a call to your toll-free number originates outside the toll-free number country, we can't guarantee the delivery of the call. In most cases, international reachability on our toll-free numbers is supported, but there can be certain international carrier and country combinations where we can't guarantee that the call reaches to your Toll-Free number.
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All of our toll-free numbers have inbound calling capability, but do note that inbound calls to your toll-free numbers are only guaranteed to work if both the Toll-Free number and the caller's phone number are from the same country/region. If a call to your toll-free number originates outside the toll-free number country/region, we can't guarantee the delivery of the call. In most cases, international reachability on our toll-free numbers is supported, but there can be certain international carrier and country/region combinations where we can't guarantee that the call reaches to your Toll-Free number.

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