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articles/active-directory/fundamentals/how-to-approve-support-access-requests.md

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ms.topic: troubleshooting
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ms.workload: identity
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ms.date: 07/25/2023
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ms.date: 08/10/2023
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ms.collection: M365-identity-device-management
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## Approve or reject a support request
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The **Pending requests** page shows information about your support case, and the reason that Microsoft Support needs your approval in order to access your diagnostic data.
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When viewing the details of a pending support access request, you can approve or reject the request.
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- To approve the support access request, select the **Approve** button.
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- Microsoft Support now has *read-only* access to your identity diagnostic data until your support request is completed.

articles/active-directory/fundamentals/how-to-manage-support-access-requests.md

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articles/active-directory/fundamentals/how-to-view-support-access-request-logs.md

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ms.date: 08/10/2023
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