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Copy file name to clipboardExpand all lines: articles/communication-services/concepts/advanced-messaging/whatsapp/includes/template-messages-examples-net.md
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# Advanced Messaging for WhatsApp in Azure Communication Services
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Azure Communication Services enable you to send and receive WhatsApp messages using the Azure Communication Services Messaging SDK. You can use this SDK to engage in conversations with customers for product inquiry and customer service scenarios. You can also use it to send messages such as appointment reminders, shipping updates, two-factor authentication, and other notification scenarios.
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Azure Communication Services enables you to send and receive WhatsApp messages using the Azure Communication Services Messaging SDK. You can use this SDK to engage in conversations with customers for product inquiry and customer service scenarios. You can also use it to send messages such as appointment reminders, shipping updates, two-factor authentication, and other notification scenarios.
Copy file name to clipboardExpand all lines: articles/communication-services/quickstarts/advanced-messaging/whatsapp/connect-whatsapp-business-account.md
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## Prerequisites
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-[Create Azure Communication Resource](../../create-communication-resource.md)
- Phone number using [Azure Communication Services phone number](../..//telephony/get-phone-number.md?tabs=windows&pivots=platform-azp)**or** bring your own phone number with the given capabilities:
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- Able to send and receive SMS messages.
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- Phone number isn't associated with a WhatsApp Business Account.
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- Able to send and receive SMS messages
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- Phone number isn't associated with a WhatsApp Business Account
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-[Active Meta Business Account](https://www.facebook.com/business/tools/meta-business-suite)
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## Select WhatsApp business profile
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1.Now that you have selected Meta Business Account, you need to **create/select** a WhatsApp Business profile. Fill out the required information.
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1.After selecting Meta Business Account, you need to **create/select** a WhatsApp Business profile. Fill out the required information.
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> [!NOTE]
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> A WhatsApp Business Account can only be registered with Advanced Messaging one time. Selecting a WhatsApp Business Account already in use will result in an error when trying to create the channel.
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:::image type="content" source="./media/register-whatsapp-account/whatsapp-business-account-details.png" lightbox="./media/register-whatsapp-account/whatsapp-business-account-details.png" alt-text="Screenshot that shows WhatsApp Business account details.":::
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2. Once you have completed the form, click**Next** to continue.
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2. Once you complete the form, select**Next** to continue.
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## Verify your WhatsApp business number
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[!INCLUDE [Verify WhatsApp Business Phonenumber](./includes/register-whatsapp-account/verify-phone-number.md)]
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## View your WhatsApp account in the Azure Communication Services Resource
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You see the account and status listed in the Azure portal along with the other WhatsApp Business accounts that you have connected to Azure Communication Services. Once approved, you can use the WhatsApp Business account to send and receive messages. The status of your WhatsApp Business account is displayed in the Azure portal. Meta reviews your business’s display name. You can learn more about this review process and how to update your business account’s display name in the article this article:[About WhatsApp Business display name](https://www.facebook.com/business/help/338047025165344).
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You see the account and status listed in the Azure portal along with the other WhatsApp Business accounts that you connected to Azure Communication Services. Once approved, you can use the WhatsApp Business account to send and receive messages. The status of your WhatsApp Business account is displayed in the Azure portal. Meta reviews your business’s display name. You can learn more about this review process and how to update your business account’s display name in the article [About WhatsApp Business display name](https://www.facebook.com/business/help/338047025165344).
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:::image type="content" source="./media/register-whatsapp-account/list-whatsapp-accounts.png" lightbox="./media/register-whatsapp-account/list-whatsapp-accounts.png" alt-text="Screenshot that shows List your WhatsApp accounts in the Azure portal.":::
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When you no longer want to use the WhatsApp Business account with Azure Communication Services, you can select the account and click the **Disconnect** button. This option disconnects the account from Azure Communication Services but doesn't delete the account and the account can be reconnected later.
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When you no longer want to use the WhatsApp Business account with Azure Communication Services, you can select the account and select the **Disconnect** button. This option disconnects the account from Azure Communication Services but doesn't delete the account and the account can be reconnected later.
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### WhatsApp account status
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You can see the status of your WhatsApp Business account in the Azure portal. Accounts with different statuses will have different restrictions on messaging features. An account can have following types of status.
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You can see the status of your WhatsApp Business account in the Azure portal. Accounts with different statuses have different restrictions on messaging features. An account can have following types of status.
|**Active**| A WhatsApp account is ready to use. ||
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|**Revoked**| A WhatsApp account is unshared or deleted from the WhatsApp side. | If you no longer want to use the WhatsApp Business account, you can disconnect the account. If you still want the WhatsApp Business account connected, you need to redo the registration process by disconnecting then reconnecting the account. |
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|**Disconnected**| A WhatsApp account is disconnected from the Azure portal side. | If you no longer want to use the WhatsApp Business account, you need to go to WhatsApp manager portal to unshare the WhatsApp Business Account or delete the phone number or delete the WhatsApp Business Account for a complete disconnection. If you still want the WhatsApp Business account connected, you need to redo the registration process by disconnecting then reconnecting the account. |
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|**Phone number deleted**| A WhatsApp business phone number is deleted from the WhatsApp side. | If you no longer want to use the WhatsApp Business account, you can disconnect the account. If you still want the WhatsApp Business account connected, you need to redo the registration process by disconnecting then reconnecting the account with adding the same phone number. |
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|**Business account review rejected**|A WhatsApp account is disabled by WhatsApp because it doesn't comply with WhatsApp Business's Commerce Policy. | Check details on WhatsApp manager portal and request a review if you believe that this rejection is incorrect. |
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|**Display name review not started**| WhatsApp hasn't started WhatsApp Business display name review for your business phone number. Typically, this is because your Meta business account has not yet finish Meta Business Verification. [See this link for details about Meta Business Verification.](https://www.facebook.com/business/help/2058515294227817)| WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You'll have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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|**Display name review pending**| The WhatsApp business phone number display name is under review by WhatsApp. | WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You'll have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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|**Display name review rejected**| WhatsApp rejects the WhatsApp business phone number display name. | Check details and submit a new phone number display name on WhatsApp manager portal. WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You'll have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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|**Business account review rejected**| WhatsApp disabled the business account because it doesn't comply with WhatsApp Business's Commerce Policy. | Check details on WhatsApp manager portal and request a review if you believe that this rejection is incorrect. |
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|**Display name review not started**| WhatsApp hasn't started WhatsApp Business display name review for your business phone number. Typically, the review didn't start because your Meta business account has not yet finish Meta Business Verification. [See this link for details about Meta Business Verification.](https://www.facebook.com/business/help/2058515294227817)| WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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|**Display name review pending**| The WhatsApp business phone number display name is under review by WhatsApp. | WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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|**Display name review rejected**| WhatsApp rejects the WhatsApp business phone number display name. | Check details and submit a new phone number display name on WhatsApp manager portal. WhatsApp Business display name review isn't required to get started. You can immediately start sending messages to customers. You have limited number of messages and recipients per day until WhatsApp Business display name review is approved. |
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## Create new Meta business account
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Provide the company details to be used in your Meta Business Account then click the **Next** button.
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Provide the company details to be used in your Meta Business Account then select the **Next** button.
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- Company Name: How you want your company identified to your WhatsApp users.
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- Website: A legitimate web page that verifies your business.
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- Business Email: You can use the email associated with your Facebook login.
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- Business Email: You can use the email associated with your Facebook sign-in.
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- Business Phone Number: The phone number that customers can use to contact you.
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:::image type="content" source="./media/register-whatsapp-account/create-new-business-account.png" lightbox="./media/register-whatsapp-account/create-new-business-account.png" alt-text="Screenshot that shows Filling out the details of your Meta Business account.":::
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## Next steps
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In this quickstart, you have learned, how to register your WhatsApp Business Account with Azure Communication Services. Now, you're ready to send and receive WhatsApp messages.
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In this quickstart, you learned how to register your WhatsApp Business Account with Azure Communication Services. Now, you're ready to send and receive WhatsApp messages.
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> [!div class="nextstepaction"]
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> [Get Started With Advanced Messages SDK](../../../quickstarts//advanced-messaging/whatsapp/get-started.md)
Copy file name to clipboardExpand all lines: articles/communication-services/quickstarts/advanced-messaging/whatsapp/handle-advanced-messaging-events.md
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## Prerequisites
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-[Azure account with an active subscription](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).
-[Create an Azure Communication Services resource](../../create-communication-resource.md)
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## About Event Grid
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:::image type="content" source="./media/handle-advanced-messaging-events/event-subscription.png" lightbox="./media/handle-advanced-messaging-events/event-subscription.png" alt-text="Screenshot that shows Azure Communication Services Events subscription option and allows you to subscribe to Advanced Messaging events.":::
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2. Fill in the details for the new event subscription:
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2. Fill in the details for the new event subscription.
Copy file name to clipboardExpand all lines: articles/communication-services/quickstarts/advanced-messaging/whatsapp/includes/get-started/messages-get-started-full-example-net.md
Copy file name to clipboardExpand all lines: articles/communication-services/quickstarts/advanced-messaging/whatsapp/includes/get-started/messages-get-started-java.md
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The Channel Registration ID GUID was created during channel registration. You can look it up in the portal on the Channels tab of your Azure Communication Services resource.
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:::image type="content" source="../../media/get-started/get-messages-channel-id.png" lightbox="" alt-text="Screenshot that shows an Azure Communication Services resource in the Azure portal, viewing the 'Channels' tab. Attention is placed on the copy action of the 'Channel ID' field.":::
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:::image type="content" source="../../media/get-started/get-messages-channel-id.png" lightbox="../../media/get-started/get-messages-channel-id.png" alt-text="Screenshot that shows an Azure Communication Services resource in the Azure portal, viewing the 'Channels' tab. Attention is placed on the copy action of the 'Channel ID' field.":::
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Assign it to a variable called channelRegistrationId.
description: Learn about Communication Service WhatsApp Business Accounts concepts.
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author: darmour
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ms.service: azure-communication-services
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---
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1. After WhatsApp Account signup, select existing **Meta Business Account**. Then click on the **Continue** button.
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1. After WhatsApp Account signup, select existing **Meta Business Account**. Then select on the **Continue** button.
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:::image type="content" source="../../media/register-whatsapp-account/select-existing-whatsapp-account.png" lightbox="../../media/register-whatsapp-account/select-existing-whatsapp-account.png" alt-text="Screenshot that shows selecting existing Meta Business Account.":::
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If you want to create **New Meta Business Account**, follow instructions [here](#create-new-meta-business-account)
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If you want to create **New Meta Business Account**, follow instructions [here](#create-new-meta-business-account).
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2. Next you're asked to create a WhatsApp Business Account or select an existing one.
:::image type="content" source="../../media/register-whatsapp-account/whatsapp-business-profile.png" lightbox="../../media/register-whatsapp-account/whatsapp-business-profile.png" alt-text="Screenshot that shows Creating or selecting WhatsApp Business profile.":::
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