Merge pull request #184749 from MicrosoftDocs/release-ga-aehc

Release ga aehc--scheduled release at 10am of 1/17

Author: huypub

articles/azure-edge-hardware-center/TOC.yml

@@ -0,0 +1,33 @@
+- name: Azure Edge Hardware Center Documentation 
+  href: ./index.yml
+  expanded: true
+  items:
+  - name: Overview
+    items:
+    - name: What is Azure Edge Hardware Center?
+      href: azure-edge-hardware-center-overview.md
+  - name: Tutorials
+    items:
+    - name: Create order
+      href: azure-edge-hardware-center-create-order.md
+  - name: Concepts
+    items:
+    - name: FAQ
+      href: azure-edge-hardware-center-faq.yml
+  - name: How to
+    items:
+    - name: Track, cancel, return order
+      href: azure-edge-hardware-center-manage-order.md
+    - name: Move order resource
+      href: azure-edge-hardware-center-resource-move-subscription-resource-group.md
+    - name: Troubleshoot orders
+      href: azure-edge-hardware-center-troubleshoot-order.md
+    - name: Open Support ticket
+      href: azure-edge-hardware-center-contact-microsoft-support.md
+  - name: References
+    href: /powershell/module/az.edgeorder           
+  - name: Resources
+    items:
+    - name: Azure Stack Edge product  
+      href: https://azure.microsoft.com/services/storage/databox/edge/
+

articles/azure-edge-hardware-center/azure-edge-hardware-center-contact-microsoft-support.md

@@ -0,0 +1,86 @@
+---
+title: Log support ticket for Azure Edge Hardware Center orders
+description: Learn how to log support request for issues related to orders created via Azure Edge Hardware Center.
+services: Azure Edge Hardware Center
+author: alkohli
+
+ms.service: databox
+ms.subservice: edge
+ms.topic: how-to
+ms.date: 01/03/2022
+ms.author: alkohli
+---
+
+# Open a support ticket for Azure Edge Hardware Center
+
+This article applies to orders created by Azure Edge Hardware Center service. If you encounter any issues with your service, you can create a service request for technical support. This article walks you through:
+
+* How to create a support request.
+* How to manage a support request lifecycle from within the portal.
+
+## Create a support request
+
+Do the following steps to create a support request:
+
+1. Go to your Azure Edge Hardware Center order. Navigate to **Support + troubleshooting** section and then select **New support request**.
+
+1. In **New support request**, on the **Problem description** tab, take the following steps:
+
+    1. From the **Issue type** dropdown list, select **Technical**.
+    2. Choose your **Subscription**.
+    3. Under **Service**, check **My Services**. From the dropdown list, select **Azure Edge Hardware Center**.
+    4. Select your **Resource**. This corresponds to the name of your order.
+    5. Give a brief **Summary** of the issue you are experiencing. 
+    6. Select your **Problem type**.
+    7. Based on the problem type you selected, choose a corresponding **Problem subtype**.
+    8. Select **Next**.
+
+    ![Screenshot showing the Problem description tab.](./media/azure-edge-hardware-center-contact-microsoft-support/log-support-request-1.png)
+
+1. On the **Recommended solution** tab, check if the fix for the issue that you are observing is documented. If the error you are facing is not documented, select **Next**.
+
+    ![Screenshot showing the Recommended solution tab.](./media/azure-edge-hardware-center-contact-microsoft-support/log-support-request-2.png)
+
+1. On the **Additional details** tab, take the following steps:
+
+    1. Under Problem details, provide the start date and time for the problem.
+    1. Select the **Subscription type**.
+    1. Supply a **Additional details about the issue**.
+    1. In the **File upload**, select the folder icon to browse any other files you want to upload.
+    1. Under **Advanced diagnostic information**, check **Allow collection of advanced diagnostic information**.
+
+        ![Screenshot showing the Additional details tab 1.](./media/azure-edge-hardware-center-contact-microsoft-support/log-support-request-3.png)
+
+    1. Under **Support method**, based on your subscription, a **Support plan** is automatically populated.
+    1. From the dropdown list, select the **Severity**.
+    1. Specify a **Preferred contact method**.
+    1. **Your availability** are automatically selected based on your subscription plan.
+    1. Provide the language you prefer for Support.
+    1. Under **Contact info**, provide your name, email, phone, optional contact, country/region. Microsoft Support uses this information to reach out to you for further information, diagnosis, and resolution. 
+    1. Select **Next**.
+
+        ![Screenshot showing the Additional details tab 2.](./media/azure-edge-hardware-center-contact-microsoft-support/log-support-request-4.png)
+
+4. On the **Review + Create** tab, review the information related to Support ticket. Select **Create**. 
+
+    ![Screenshot showing the Review + create tab.](./media/azure-edge-hardware-center-contact-microsoft-support/log-support-request-5.png)
+
+    After you create the Support ticket, a Support personnel will contact you as soon as possible to proceed with your request.
+
+## Manage a support request
+
+After creating a support ticket, you can manage the lifecycle of the ticket from within the portal.
+
+### To manage your support requests
+
+1. To get to the help and support page, navigate to **Help + support**.
+
+    ![Screenshot showing how to manage support requests.](./media/azure-edge-hardware-center-contact-microsoft-support/manage-support-request-1.png)
+
+2. A tabular listing of **Recent support requests** is displayed in **Help + support**.
+
+3. Select and click a support request. You can view the status and the details for this request. Click **+ New message** if you want to follow up on this request.
+
+## Next steps
+
+- [Troubleshoot issues related to Azure Edge Hardware Center orders](azure-edge-hardware-center-troubleshoot-order.md).

articles/azure-edge-hardware-center/azure-edge-hardware-center-create-order.md

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+---
+title: Tutorial to create an order using Azure Edge Hardware Center
+description: The tutorial about creating an Azure Edge Hardware Center via the Azure portal.
+services: Azure Edge Hardware Center
+author: alkohli
+
+ms.service: databox
+ms.subservice: edge
+ms.topic: tutorial
+ms.date: 01/03/2022
+ms.author: alkohli
+# Customer intent: As an IT admin, I need to understand how to create an order via the Azure Edge Hardware Center. 
+---
+# Tutorial: Create an Azure Edge Hardware Center 
+
+Azure Edge Hardware Center service lets you explore and order a variety of hardware from the Azure hybrid portfolio including Azure Stack Edge devices. This tutorial describes how to create an order using the Azure Edge Hardware Center via the Azure portal.
+
+
+In this tutorial, you'll:
+
+> [!div class="checklist"]
+> * Review prerequisites
+> * Create an order
+
+
+## Prerequisites
+
+Before you begin: 
+
+- Make sure that the `Microsoft.EdgeOrder` provider is registered. To create an order in the Azure Edge Hardware Center, the `Microsoft.EdgeOrder` provider should be registered against your subscription. 
+
+    For information on how to register, go to [Register resource provider](../databox-online/azure-stack-edge-gpu-manage-access-power-connectivity-mode.md#register-resource-providers).
+
+- Make sure that all the other prerequisites related to the product that you are ordering are met. For example, if ordering Azure Stack Edge device, ensure that all the [Azure Stack Edge prerequisites](../databox-online/azure-stack-edge-gpu-deploy-prep.md#prerequisites) are completed.
+
+
+## Create an order
+
+When you place an order through the Azure Edge Hardware Center, you can order multiple devices, to be shipped to more than one address, and you can reuse ship to addresses from other orders.
+
+Ordering through Azure Edge Hardware Center will create an Azure resource that will contain all your order-related information. One resource each will be created for each of the units ordered. After you have placed an order for the device, you may need to create a management resource for the device.
+
+
+[!INCLUDE [Create order in Azure Edge Hardware Center](../../includes/azure-edge-hardware-center-new-order.md)]
+
+
+## Next steps
+
+In this tutorial, you learned about topics such as:
+
+> [!div class="checklist"]
+> * Review prerequisites
+> * Create an order
+
+Learn more on how to [Manage Azure Edge Hardware Center orders](azure-edge-hardware-center-manage-order.md)

articles/azure-edge-hardware-center/azure-edge-hardware-center-faq.yml

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+### YamlMime:FAQ
+metadata:
+  title: Azure Edge Hardware Center FAQ | Microsoft Docs in data 
+  description: Contains frequently asked questions and answers for Azure Edge Hardware Center, a service that lets you order hardware devices as per your business need.
+  services: databox
+  author: alkohli
+  
+  ms.service: databox
+  ms.subservice: edge
+  ms.topic: article
+  ms.date: 01/03/2022
+  ms.author: alkohli
+  ms.custom: references_regions
+    
+title: "Azure Edge Hardware Center: Frequently Asked Questions"
+summary: |
+  Use Azure Edge Hardware Center service to order from a variety of hardware or devices as per your business need. This FAQ contains questions and answers that you may have when you use the Azure Edge Hardware Center in the Azure portal.
+
+sections:
+  - name: Ignored
+    questions:
+      - question: |
+          What is Azure Edge Hardware Center? 
+        answer: |
+          Azure Edge Hardware Center is a new Azure service that lets you order a variety of hardware or devices from the Azure hybrid portfolio. 
+
+          For more information, see [What is Azure Edge Hardware Center?](azure-edge-hardware-center-manage-order.md)
+
+      - question: |
+          Can I return the hardware that I ordered through the Edge Hardware Center?
+        answer: |
+          Yes. If you ordered your hardware unit through the Edge Hardware Center, you can initiate the return process from the Azure portal.  
+          
+          In the Azure portal, go to your Azure Edge Hardware Center order item resource. In the **Overview**, go to the top command bar in the right pane and select **Return**. The return option is only enabled after you have received a device. For more information, see the steps in [Return hardware](azure-edge-hardware-center-manage-order.md#return-hardware).
+          
+      - question: |
+          Can I order multiple units of hardware at the same time? If so, how?
+        answer: |
+          Yes. While creating the order, you can input quantity in the **Shipping + quantity** tab. You can order a maximum of up to 20 units per order. To order more than 20 units at one time, you will need to create multiple orders.  
+
+      - question: |
+          Can I ship different hardware units within a single order to different locations?
+        answer: |
+          Yes. While creating the order, you can add multiple shipping addresses in the **Shipping + quantity** tab. Make sure that all the addresses are within the same country. To ship hardware to addresses across different countries, you will have to create separate orders.            
+
+      - question: |
+          In which regions, can I create Azure Edge Hardware Center orders? 
+        answer: |
+          The Edge Hardware Center service is available in East US, West Europe, and South East Asia for Azure public cloud. However, the region in which the service is created is used to store only the relevant data and this region can be different from the region where the device is shipped.
+
+      - question: |
+          I created an order via the Azure Edge Hardware Center. Can I now cancel the order?
+        answer: |
+          Depends. You can cancel an Edge Hardware Center order after it is placed and before it is in **Confirmed** state. To view the status of your resource, go to [Track Edge Hardware Center order](azure-edge-hardware-center-manage-order.md#track-order).          
+          
+      - question: |
+          Can I cancel an order once it is in the Confirmed state or beyond that?
+        answer: |
+          Depends. If your order is in **Placed** state, you can cancel the order through the steps in [Cancel your order](azure-edge-hardware-center-manage-order.md#cancel-order). If the order is already confirmed or in states that are further ahead, you'll need to reach out to `[email protected]` to request cancellation.                      
+          
+      - question: |
+          What happens to my order if the entire region associated with the order fails?
+        answer: |
+          In extreme circumstances where a region is lost because of a significant disaster, Microsoft may initiate a regional failover. No action on your part is required in this case. Your order will be fulfilled through the failover region if it is within the same country or commerce boundary. 
+          However, some Azure regions don't have a paired region in the same geographic or commerce boundary. If there is a disaster in any of those regions, you will need to create the Edge Hardware Center order again from a different region that is available. For more information, see [Data residency for Azure Stack Edge](../databox-online/azure-stack-edge-gpu-data-residency.md#azure-edge-hardware-center-ordering-and-management-resource).
+
+      - question: |
+          Can I delete my order? I am not able to do so. 
+        answer: |
+          Depends. You can't delete an active order.
+
+          - You can delete your order after it is canceled. For more information, see [Cancel the order](azure-edge-hardware-center-manage-order.md#cancel-order).
+          - You can delete the order after the hardware is returned to Microsoft and has passed all the inspections. For more information, see [Return your order](azure-edge-hardware-center-manage-order.md#return-hardware).
+
+      - question: |
+          Can I move my Edge Hardware Center order to a different subscription or resource group? Is this supported?
+        answer: |
+          Yes. To move the order item resource across subscriptions and resource groups, follow the steps in [Move the resource across subscriptions](../azure-resource-manager/management/move-resource-group-and-subscription.md).
+
+      - question: |
+          Who should I contact if I come across any issues with my Edge Hardware Center order?
+        answer: |
+          If you come across any issues with Edge Hardware Center, [Open a ticket with Microsoft Support](azure-edge-hardware-center-contact-microsoft-support.md). Select your problem type as **Hardware issues** when creating a Support request.
+          
+                    
+additionalContent: |
+
+  ## Next steps
+  
+  - Review [What is Azure Edge Hardware Center](azure-edge-hardware-center-overview.md).
+  - [Manage Azure Edge Hardware Center orders](azure-edge-hardware-center-manage-order.md).
+  - [Troubleshoot Azure Edge Hardware Center orders](azure-edge-hardware-center-manage-order.md) in Azure portal.

articles/azure-edge-hardware-center/azure-edge-hardware-center-manage-order.md

@@ -0,0 +1,65 @@
+---
+title: Manage Azure Edge Hardware Center orders 
+description: Describes how to use the Azure portal to manage orders created via Azure Edge Hardware Center.
+services: Azure Edge Hardware Center
+author: alkohli
+
+ms.service: databox
+ms.subservice: edge
+ms.topic: how-to
+ms.date: 01/03/2022
+ms.author: alkohli
+---
+# Use the Azure portal to manage your Azure Edge Hardware Center orders
+
+This article describes how to manage the orders created by Azure Edge Hardware Center. You can use the Azure portal to track and cancel orders created via the Edge Hardware Center.
+
+In this article, you learn how to:
+
+> [!div class="checklist"]
+> * Track order
+> * Cancel order
+> * Return hardware
+
+
+## Track order
+
+Follow these steps in the Azure portal to track the order you created using the Edge Hardware Center.
+
+1. In the Azure portal, go to **All resources**. Filter by **Type == Azure Edge Hardware Center**. This should list all the orders created using the Edge Hardware Center. From the list of orders, select your order and go to the order resource.
+
+    ![Screenshot showing how to select order from list of Edge Hardware Center orders.](media/azure-edge-hardware-center-manage-order/select-order-1.png)
+
+2. In the selected order resource, go to **Overview**. In the right pane, you can view the status of the order. For example, here the order was delivered to the customer.
+
+    ![Screenshot showing how to view order status for the created Edge Hardware Center order.](media/azure-edge-hardware-center-manage-order/track-order-status-1.png)
+
+    You can see the tracking information for your order after the hardware is shipped. 
+
+    ![Screenshot showing how to view tracking number after the hardware is shipped.](media/azure-edge-hardware-center-manage-order/track-order-status-2.png)
+
+## Cancel order
+
+Follow these steps in the Azure portal to track the order you created using the Edge Hardware Center.
+
+1. In the Azure portal, go to **All resources**. Filter by **Type == Azure Edge Hardware Center**. This should list all the orders created using the Edge Hardware Center. From the list of orders, select your order and go to the order resource.
+ 
+2. In the selected order resource, go to **Overview**. In the right pane, from the top command bar, select Cancel. You can only cancel an order after the order is created and before the order is confirmed. For example, here the **Cancel** is enabled when the order status is **Placed**.
+
+    ![Screenshot showing how to cancel an order from list of Edge Hardware Center orders.](media/azure-edge-hardware-center-manage-order/cancel-order-2.png)
+
+3. You see a notification that the order is being canceled. Once the order is canceled, the order status updates to **Canceled**.
+
+    ![Screenshot showing the order in Canceled state.](media/azure-edge-hardware-center-manage-order/cancel-order-3.png)
+
+    If your order item shows up as **Confirmed** and you need to cancel it for some reason, send an email to [Operations team](mailto:[email protected]) with your request.
+
+## Return hardware
+
+If you used the Azure Edge Hardware Center to order your hardware, follow these steps to initiate the return. The example here is for Azure Stack Edge device but a similar flow applies to returning other hardware as well.
+
+[!INCLUDE [Initiate device return from Edge Hardware Center order resource](../../includes/azure-stack-edge-initiate-device-return.md)]
+
+## Next steps
+
+- Review [Azure Edge Hardware Center FAQ](azure-edge-hardware-center-faq.yml).