There are several ways to get the thumbprint, some better than others. If you copy it from the **Certificates** snap-in in MMC, you will probably pick up an invisible leading character [as described in this support article](https://support.microsoft.com/kb/2023869/), which results in an error when you attempt a connection. Several workarounds exist for correcting this problem. The easiest is to backspace over and then retype the first character of the thumbprint to remove the leading character in the key value field in regedit. Alternatively, you can use a different tool to copy the thumbprint.
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