Merge pull request #198298 from AbbyMSFT/troubleshoot

Edited last troubleshooting question

Author: PRMerger5

articles/azure-monitor/alerts/itsmc-troubleshoot-overview.md

@@ -102,13 +102,13 @@ The following sections identify common symptoms, possible causes, and resolution
 * [Sync the connector](itsmc-resync-servicenow.md).
 * Check the [dashboard](itsmc-dashboard.md) and review the errors in the section for connector status. Then review the [common errors and their resolutions](itsmc-dashboard-errors.md)
 
-### Configuration Item is blank in incidents received from ServiceNow
+### In the incidents received from ServiceNow, the configuration item is blank 
 **Cause**: There can be several reasons for this:
-* Only Log alerts supports the configuration item but the alert is another type of alert
-* To contain the configuration item, the search results must include the **Computer** or **Resource** column 
-* The values in the configuration item field do not match an entry in the CMDB
+* The alert is not a log alert. Configuration items are only supported by log alerts.
+* The search results do not include the **Computer** or **Resource** column.
+* The values in the configuration item field do not match an entry in the CMDB.
 
 **Resolution**: 
-* Check whether it is log alert - if not configuration item not supported
-* Check whether search results have column Computer or Resource -if not it should be added to the query
-* Check whether values in the columns Computer/Resource are identical to the values in CMDB- if not a new entry should be added to the CMDB
+* Check if the alert is a log alert. If it isn't a log alert, configuration items are not supported.
+* If the search results do not have  a Computer or Resource column, add them to the query.
+* Check that the values in the Computer and Resource columns are identical to the values in the CMDB. If they are not, add a new entry to the CMDB with the matching values.