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articles/azure-monitor/platform/itsmc-resync-servicenow.md

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# How to manually fix ServiceNow sync problems
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Azure Monitor can connect to third-party IT Service Management (ITSM) providers. ServiceNow is one of those providers.
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Azure Monitor can connect to third-party IT Service Management (ITSM) providers. ServiceNow is one of those providers.
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For security reasons, you may need to refresh the authentication token used for your connection with ServiceNow.
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Use the following sync process to reactivate the connection and refresh the token:
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Use the following synchronization process to reactivate the connection and refresh the token:
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1. Search for the solution in the top search banner, then select the relevant solutions

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