Update azure-monitor-agent-troubleshoot-windows-arc.md

Author: JeffreyWolford

articles/azure-monitor/agents/azure-monitor-agent-troubleshoot-windows-arc.md

@@ -32,7 +32,6 @@ Follow the steps below to troubleshoot the latest version of the Azure Monitor a
           GC Service (gcarcservice)             : running
           Extension Service (extensionservice)  : running
         ```
-        If instead you see `Agent Status: Disconnected` or any other status, [file a ticket](#file-a-ticket) with **Summary** as 'Arc agent or extensions service not working' and **Problem type** as 'I need help with Azure Monitor Windows Agent'.
     3. Wait for 10-15 minutes as extension maybe in transitioning status. If it still doesn't show up, [uninstall and install the extension](./azure-monitor-agent-manage.md) again and repeat the verification to see the extension show up. 
     4. If not, check if you see any errors in extension logs located at `C:\ProgramData\GuestConfig\extension_logs\Microsoft.Azure.Monitor.AzureMonitorWindowsAgent` on your machine  
 
@@ -107,4 +106,3 @@ Follow the steps below to troubleshoot the latest version of the Azure Monitor a
         </Column>
     </Subscription>
     ```
-    If there are no `Subscription` nodes, then the DCR wasn't parsed correctly. [File a ticket](#file-a-ticket) with **Summary** as 'AMA unable to parse DCR config' and **Problem type** as 'I need help with Azure Monitor Windows Agent'.