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Copy file name to clipboardExpand all lines: articles/hdinsight/spark/zookeeper-troubleshoot-quorum-fails.md
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## Issue
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Apache ZooKeeper server is unhealthy, symptoms could include: both Resource Managers/Name Nodes are in standby mode, simple HDFS operations do not work, `zkFailoverController` is stopped and cannot be started, Yarn/Spark/Livy jobs fail due to Zookeeper errors. You may see an error message similar to:
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Apache ZooKeeper server is unhealthy, symptoms could include: both Resource Managers/Name Nodes are in standby mode, simple HDFS operations do not work, `zkFailoverController` is stopped and cannot be started, Yarn/Spark/Livy jobs fail due to Zookeeper errors. LLAP Daemons may also fail to start on Secure Spark or Interactive Hive clusters. You may see an error message similar to:
When the volume of snapshot files is large or snapshot files are corrupted, ZooKeeper server will fail to form a quorum, which causes ZooKeeper related services unhealthy. ZooKeeper server will not remove old snapshot files from its data directory, instead, it is a periodic task to be performed by users to maintain the healthiness of ZooKeeper. For more information, see [ZooKeeper Strengths and Limitations](https://zookeeper.apache.org/doc/r3.3.5/zookeeperAdmin.html#sc_strengthsAndLimitations).
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## Resolution
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Check ZooKeeper data directory `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeepe/version-2` to find out if the snapshots file size is large. Take the following steps if large snapshots exist:
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Check ZooKeeper data directory `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeeper/version-2` to find out if the snapshots file size is large. Take the following steps if large snapshots exist:
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1. Back up snapshots in `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeepe/version-2`.
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1. Back up snapshots in `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeeper/version-2`.
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1. Clean up snapshots in `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeepe/version-2`.
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1. Clean up snapshots in `/hadoop/zookeeper/version-2` and `/hadoop/hdinsight-zookeeper/version-2`.
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1. Restart all ZooKeeper servers from Apache Ambari UI.
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