Merge pull request #93551 from v-miegge/v-miegge/failed-to-delete

CI 108878 - Created article

Author: American-Dipper

articles/storage/files/TOC.yml

@@ -169,6 +169,8 @@
       href: storage-troubleshooting-files-performance.md
     - name: Troubleshoot Azure File Sync
       href: storage-sync-files-troubleshoot.md
+    - name: Troubleshoot Deleting Azure Files
+      href: storage-troubleshoot-cannot-delete-files-azure-file-share.md
 - name: Reference
   items:
   - name: Azure PowerShell

articles/storage/files/storage-troubleshoot-cannot-delete-files-azure-file-share.md

@@ -0,0 +1,87 @@
+---
+title: Azure file share – failed to delete files from Azure file share
+description: Identify and troubleshoot the failure to delete files from Azure File Share.
+author: v-miegge
+ms.topic: troubleshooting
+ms.author: kartup
+ms.date: 10/25/2019
+ms.service: storage
+ms.subservice: common
+---
+
+# Azure file share – failed to delete files from Azure file share
+
+The failure to delete files from Azure File Share can have several symptoms:
+
+**Symptom 1:**
+
+Failed to delete a file in azure file share due to one of the two issues below:
+
+* The file marked for delete
+* The specified resource may be in use by an SMB client
+
+**Symptom 2:**
+
+Not enough quota is available to process this command
+
+## Cause
+
+Error 1816 occurs when you reach the upper limit of concurrent open handles allowed for a file, on the computer where the file share is being mounted. For more information, see the [Azure Storage performance and scalability checklist](https://docs.microsoft.com/azure/storage/blobs/storage-performance-checklist).
+
+## Resolution
+
+Reduce the number of concurrent open handles by closing some handles.
+
+## Prerequisite
+
+### Install the latest Azure PowerShell module
+
+* [Install the Azure PowerShell module](https://docs.microsoft.com/powershell/azure/install-az-ps)
+
+### Connect to Azure:
+
+```
+# Connect-AzAccount
+```
+
+### Select the subscription of the target storage account:
+
+```
+# Select-AzSubscription -subscriptionid "SubscriptionID"
+```
+
+### Create context for the target storage account:
+
+```
+$Context = New-AzStorageContext -StorageAccountName "StorageAccountName" -StorageAccountKey "StorageAccessKey"
+```
+
+### Get the current open handles of the file share:
+
+```
+# Get-AzStorageFileHandle -Context $Context -ShareName "FileShareName" -Recursive
+```
+
+## Example result:
+
+|HandleId|Path|ClientIp|ClientPort|OpenTime|LastReconnectTime|FileId|ParentId|SessionId|
+|---|---|---|---|---|---|---|---|---|
+|259101229083|---|10.222.10.123|62758|2019-10-05|12:16:50Z|0|0|9507758546259807489|
+|259101229131|---|10.222.10.123|62758|2019-10-05|12:36:20Z|0|0|9507758546259807489|
+|259101229137|---|10.222.10.123|62758|2019-10-05|12:36:53Z|0|0|9507758546259807489|
+|259101229136|New folder/test.zip|10.222.10.123|62758|2019-10-05|12:36:29Z|13835132822072852480|9223446803645464576|9507758546259807489|
+|259101229135|test.zip|37.222.22.143|62758|2019-10-05|12:36:24Z|11529250230440558592|0|9507758546259807489|
+
+### Close an open handle:
+
+To close an open handle, use the following command:
+
+```
+# Close-AzStorageFileHandle -Context $Context -ShareName "FileShareName" -Path 'New folder/test.zip' -CloseAll
+```
+
+## Next steps
+
+* [Troubleshoot Azure Files in Windows](storage-troubleshoot-windows-file-connection-problems.md)
+* [Troubleshoot Azure Files in Linux](storage-troubleshoot-linux-file-connection-problems.md)
+* [Troubleshoot Azure File Sync](storage-sync-files-troubleshoot.md)