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description: This article provides automation subscription and service limits and includes answers to frequently asked questions.
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services: automation
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ms.topic: faq
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ms.date: 01/15/2025
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ms.date: 01/28/2025
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ms.custom: references_regions
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#Customer intent: As an implementer, I want answers to various questions.
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@@ -23,11 +23,11 @@ Azure Automation offers Limits and Quotas to resources assigned for your Azure s
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**Resource** | **Limit** | **Notes** |
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|---|--- | --- |
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| Maximum number of active Automation accounts in a subscription in a region | 10 | Enterprise and CSP subscriptions would be able to create Automation accounts in any of the public [regions supported](https://azure.microsoft.com/pricing/details/automation/) by the service. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase
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|| 2 | Pay-as-you-go, Sponsored, MSDN, MPN, Azure Pass subscriptions can create Automation accounts in any of the [regions supported](https://azure.microsoft.com/pricing/details/automation/) by the service. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase |
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| Maximum number of active Automation accounts in a subscription in a region | 10 | Enterprise and CSP subscriptions would be able to create Automation accounts in any of the public [regions supported](https://azure.microsoft.com/pricing/details/automation/) by the service. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase. [Learn more](automation-limits-quotas.md).
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|| 2 | Pay-as-you-go, Sponsored, MSDN, MPN, Azure Pass subscriptions can create Automation accounts in any of the [regions supported](https://azure.microsoft.com/pricing/details/automation/) by the service. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase. [Learn more](automation-limits-quotas.md).|
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|| 1 | Free trial, Azure for Student, Azure in Open subscriptions can create only one Automation account per region per subscription. Allowed list of regions: EastUS, EastUS2, WestUS, NorthEurope, SoutheastAsia, and JapanWest2 <sup>2</sup> |
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|Maximum number of concurrent running jobs at the same instance of time per Automation account per region | 50 | When this limit is reached, the subsequent requests to create a job fail. The client receives an error response. Enterprise and CSP subscriptions in public regions. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase.|
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|| 10 | Pay-as-you-go, Sponsored, MSDN, MPN, Azure Pass subscriptions in public regions. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for a Quota increase|
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|Maximum number of concurrent running jobs at the same instance of time per Automation account per region | 50 | When this limit is reached, the subsequent requests to create a job fail. The client receives an error response. Enterprise and CSP subscriptions in public regions. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for Quota increase.[Learn more](automation-limits-quotas.md).|
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|| 10 | Pay-as-you-go, Sponsored, MSDN, MPN, Azure Pass subscriptions in public regions. Create a [Support request](https://ms.portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV3Blade/callerWorkflowId/01133068-af18-43c8-baa4-a54f5fa7c684/callerName/Microsoft_Azure_Support%2FHelpPane.ReactView/productId/06bfd9d3-516b-d5c6-5802-169c800dec89/issueType/quota) to request for a Quota. [Learn more](automation-limits-quotas.md).|
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|| 5 | Free trial, Azure for Student, Azure in Open subscriptions in public regions <sup>2</sup>.|
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|Maximum number of new jobs that can be submitted every 30 seconds per Azure Automation account | 100 | When this limit is reached, the subsequent requests to create a job fail. The client receives an error response. |
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|Maximum storage size of job metadata for a 30-day rolling period | 10 GB (approximately 4 million jobs) | When this limit is reached, the subsequent requests to create a job fail. |
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@@ -397,6 +397,22 @@ The Hybrid Runbook Worker machine hasn't pinged Azure Automation for more than 3
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Start the worker machine, and then re-register it with Azure Automation. For instructions on how to install the runbook environment and connect to Azure Automation, see [Deploy a Windows Hybrid Runbook Worker](../automation-windows-hrw-install.md).
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### Scenario: Hybrid Runbook Worker job execution on Azure Arc-enabled Windows server that uses a custom credential is unexpectedly suspended
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#### Issue
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Runbook jobs executed from an Azure Arc-enabled server that use a custom credential suddenly begin to go into a suspended state.
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#### Cause
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This is caused by a known issue where folder permissions are removed when the Azure Connected Machine agent is updated. The folder permissions on `C:\ProgramData\AzureConnectedMachineAgent\Tokens` are removed when the Azure Connected Machine agent is updated.
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#### Resolution
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The current resolution is to reapply the folder permissions to `C:\ProgramData\AzureConnectedMachineAgent\Tokens` when the Azure Connected Machine agent is updated. See [Permissions for Hybrid worker credentials](../extension-based-hybrid-runbook-worker-install.md#permissions-for-hybrid-worker-credentials).
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## Next steps
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If you don't see your problem here or you can't resolve your issue, try one of the following channels for more support:
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* For increased security, you can select the **Disable public access** option within the network settings of your key vault. When selecting this option, you must also select **Allow trusted Microsoft services to bypass this firewall** to permit the Azure NetApp Files service to access your encryption key.
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* Customer-managed keys support automatic Managed System Identity (MSI) certificate renewal. If your certificate is valid, you don't need to manually update it.
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* Applying Azure network security groups on the private link subnet to Azure Key Vault isn't supported for Azure NetApp Files customer-managed keys. Network security groups don't affect connectivity to Private Link unless `Private endpoint network policy` is enabled on the subnet. It's _required_ to keep this option disabled.
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* If Azure NetApp Files fails to create a customer-managed key volume, error messages are displayed. Refer to the [Error messages and troubleshooting](#error-messages-and-troubleshooting) section for more information.
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* If Azure NetApp Files fails to create a customer-managed key volume, error messages are displayed. For more information, see [Error messages and troubleshooting](#error-messages-and-troubleshooting).
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* Do not make any changes to the underlying Azure Key Vault or Azure Private Endpoint after creating a customer-managed keys volume. Making changes can make the volumes inaccessible.
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* Azure NetApp Files supports the ability to [seamlessly transition existing volumes from platform-managed keys to customer-managed-keys](#transition-volumes).
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* Azure NetApp Files supports the ability to [transition existing volumes from platform-managed keys (PMK) to customer-managedkeys (CMK) without data migration](#transition-volumes). This provides flexibility with the encryption key lifecycle (renewals, rotations) and extra security for regulated industry requirements.
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* If Azure Key Vault becomes inaccessible, Azure NetApp Files loses its access to the encryption keys and the ability to read or write data to volumes enabled with customer-managed keys. In this situation, create a support ticket to have access manually restored for the affected volumes.
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* Azure NetApp Files supports customer-managed keys on source and data replication volumes with cross-region replication or cross-zone replication relationships.
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* The key vault must have an [Azure Private Endpoint](../private-link/private-endpoint-overview.md).
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* The private endpoint must reside in a different subnet than the one delegated to Azure NetApp Files. The subnet must be in the same VNet as the one delegated to Azure NetApp.
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For more information about Azure Key Vault and Azure Private Endpoint, refer to:
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For more information about Azure Key Vault and Azure Private Endpoint, see:
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*[Quickstart: Create a key vault ](/azure/key-vault/general/quick-create-portal)
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*[Create or import a key into the vault](/azure/key-vault/keys/quick-create-portal)
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*[Create a private endpoint](../private-link/create-private-endpoint-portal.md)
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*`Microsoft.KeyVault/vaults/keys/decrypt/action`
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The user-assigned identity you select is added to your NetApp account. Due to the customizable nature of role-based access control (RBAC), the Azure portal doesn't configure access to the key vault. See [Provide access to Key Vault keys, certificates, and secrets with an Azure role-based access control](/azure/key-vault/general/rbac-guide) for details on configuring Azure Key Vault.
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1. Select **Save** then observe the notification communicating the status of the operation. If the operation was not successful, an error message displays. Refer to [error messages and troubleshooting](#error-messages-and-troubleshooting) for assistance in resolving the error.
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1. Select **Save** then observe the notification communicating the status of the operation. If the operation isn't successful, an error message displays. For assistance in resolving the error, see [error messages and troubleshooting](#error-messages-and-troubleshooting).
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### [Azure CLI](#tab/azure-cli)
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How you configure a NetApp account with customer-managed keys with the Azure CLI depends on whether you are using a [system-assigned identity](#use-a-system-assigned-identity) or an [user-assigned identity](#use-a-new-user-assigned-identity).
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How you configure a NetApp account with customer-managed keys with the Azure CLI depends on whether you're using a [system-assigned identity](#use-a-system-assigned-identity) or an [user-assigned identity](#use-a-new-user-assigned-identity).
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#### Use a system-assigned identity
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--identity-type SystemAssigned
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```
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1. To use an access policy, create a variable that includes the principal ID of the account identity, then run `az keyvault set-policy` and assign permissions of "Get", "Encrypt", and "Decrypt".
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1. To use an access policy, create a variable that includes the principal ID of the account identity, then run `az keyvault set-policy` and assign permissions of "Get," "Encrypt," and "Decrypt."
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```azurecli
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netapp_account_principal=$(az netappfiles account show \
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### [Azure PowerShell](#tab/azure-powershell)
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The process to configure a NetApp account with customer-managed keys in the Azure CLI depends on whether you are using a [system-assigned identity](#enable-access-for-system-assigned-identity) or an [user-assigned identity](#enable-access-for-user-assigned-identity).
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The process to configure a NetApp account with customer-managed keys in the Azure CLI depends on whether you're using a [system-assigned identity](#enable-access-for-system-assigned-identity) or an [user-assigned identity](#enable-access-for-user-assigned-identity).
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#### Enable access for system-assigned identity
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1. To use an access policy, run `Set-AzKeyVaultAccessPolicy` with the key vault name, the principal ID of the account identity, and the permissions "Get", "Encrypt", and "Decrypt".
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1. To use an access policy, run `Set-AzKeyVaultAccessPolicy` with the key vault name, the principal ID of the account identity, and the permissions "Get," "Encrypt," and "Decrypt."
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| `The operation failed because the specified key vault key was not found` | When entering key URI manually, ensure that the URI is correct. |
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| `Azure Key Vault key is not a valid RSA key` | Ensure that the selected key is of type RSA. |
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| `Azure Key Vault key is not enabled` | Ensure that the selected key is enabled. |
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| `Azure Key Vault key is expired` | Ensure that the selected key is not expired. |
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| `Azure Key Vault key is expired` | Ensure that the selected key is valid. |
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| `Azure Key Vault key has not been activated` | Ensure that the selected key is active. |
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| `Key Vault URI is invalid` | When entering key URI manually, ensure that the URI is correct. |
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| `Azure Key Vault is not recoverable. Make sure that Soft-delete and Purge protection are both enabled on the Azure Key Vault` | Update the key vault recovery level to: <br> `“Recoverable/Recoverable+ProtectedSubscription/CustomizedRecoverable/CustomizedRecoverable+ProtectedSubscription”` |
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| `Volume cannot be encrypted with Microsoft.KeyVault, NetAppAccount has not been configured with KeyVault encryption` | Your NetApp account doesn't have customer-managed key encryption enabled. Configure the NetApp account to use customer-managed key. |
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| `EncryptionKeySource cannot be changed` | No resolution. The `EncryptionKeySource` property of a volume can't be changed. |
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| `Unable to use the configured encryption key, please check if key is active` | Check that: <br> -Are all access policies correct on the key vault: Get, Encrypt, Decrypt? <br> -Does a private endpoint for the key vault exist? <br> -Is there a Virtual Network NAT in the VNet, with the delegated Azure NetApp Files subnet enabled? |
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| `Could not connect to the KeyVault` | Ensure that the private endpoint is set up correctly and the firewalls are not blocking the connection from your Virtual Network to your KeyVault. |
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| `Could not connect to the KeyVault` | Ensure that the private endpoint is set up correctly and the firewalls aren't blocking the connection from your Virtual Network to your KeyVault. |
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