add new itsm article for noga

Author: rboucher

articles/azure-monitor/platform/media/itsmc-resync-servicenow.md

@@ -0,0 +1,48 @@
+---
+title: How to manually fix ServiceNow sync problems 
+description: Resetting the connection to ServiceNow 
+ms.subservice: logs
+ms.topic: conceptual
+author: nolavime
+ms.author: v-jysur
+ms.date: 05/24/2018
+
+---
+
+# How to manually fix ServiceNow sync problems
+
+Azure Monitor can connect to third party IT service management (ITSM) providers. ServiceNow is one of those providers. 
+For security reasons, you may need to refresh the authentication token used for your connection with ServiceNow.
+Use the following sync process to reactivate the connection and refresh the token: 
+
+
+1. Search for the solution in the top search banner and select the solutions
+
+    ![New connection](media/itsmc-resync-servicenow/solution-search-8bit.png)
+
+1. In solution screen, choose "Select All" in the subscription filter and then filter by "ServiceDesk"
+
+    ![New connection](media/itsmc-resync-servicenow/solutions-list-8bit.png)
+
+1. Select the solution of your ITSM connection
+1. Select ITSM connection in the left banner
+
+    ![New connection](media/itsmc-resync-servicenow/itsm-connector-8bit.png)
+
+1. Select each connector from the list 
+    1. Click the Connector name in order configure it
+    1. If you notice that the connectors are not in use anymore please delete them
+
+    1. Update the fields – according to the definitions here https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-connections (according to your partner type)
+
+    1. Click on sync
+
+       ![New connection](media/itsmc-resync-servicenow/resync-8bit2.png)
+
+    1. Click on save
+
+        ![New connection](media/itsmc-resync-servicenow/save-8bit.png)
+
+f.    Please review the notifications in order to see if this was finished with success 
+
+