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Copy file name to clipboardExpand all lines: articles/storage/file-sync/file-sync-troubleshoot-cloud-tiering.md
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@@ -82,20 +82,20 @@ If files fail to tier to Azure Files:
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| 0x80c80261 | -2134375839 | ECS_E_GHOSTING_MIN_FILE_SIZE | The file failed to tier because the file size is less than the supported size. | The minimum supported file size is based on the file system cluster size (double file system cluster size). For example, if the file system cluster size is 4 KiB, the minimum file size is 8 KiB. |
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| 0x80c83007 | -2134364153 | ECS_E_STORAGE_ERROR | The file failed to tier due to an Azure storage issue. | If the error persists, open a support request. |
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| 0x800703e3 | -2147023901 | ERROR_OPERATION_ABORTED | The file failed to tier because it was recalled at the same time. | No action required. The file will be tiered when the recall completes and the file is no longer in use. |
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| 0x80c80264 | -2134375836 | ECS_E_GHOSTING_FILE_NOT_SYNCED | The file failed to tier because it has not synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80c80264 | -2134375836 | ECS_E_GHOSTING_FILE_NOT_SYNCED | The file failed to tier because it hasn't synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80070001 | -2147942401 | ERROR_INVALID_FUNCTION | The file failed to tier because the cloud tiering filter driver (storagesync.sys) isn't running. | To resolve this issue, open an elevated command prompt and run the following command: `fltmc load storagesync`<br>If the Azure File Sync filter driver fails to load when running the `fltmc` command, uninstall the Azure File Sync agent, restart the server, and reinstall the Azure File Sync agent. |
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| 0x80070070 | -2147024784 | ERROR_DISK_FULL | The file failed to tier due to insufficient disk space on the volume where the server endpoint is located. | To resolve this issue, free at least 100 MiB of disk space on the volume where the server endpoint is located. |
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| 0x80070490 | -2147023728 | ERROR_NOT_FOUND | The file failed to tier because it has not synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80070490 | -2147023728 | ERROR_NOT_FOUND | The file failed to tier because it hasn't synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80c80262 | -2134375838 | ECS_E_GHOSTING_UNSUPPORTED_RP | The file failed to tier because it's an unsupported reparse point. | If the file is a Data Deduplication reparse point, follow the steps in the [planning guide](file-sync-planning.md#data-deduplication) to enable Data Deduplication support. Files with reparse points other than Data Deduplication aren't supported and won't be tiered. |
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| 0x80c83052 | -2134364078 |ECS_E_CREATE_SV_STREAM_ID_MISMATCH| The file failed to tier because it has been modified. | No action required. The file will tier once the modified file has synced to the Azure file share. |
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| 0x80c80269 | -2134375831 |ECS_E_GHOSTING_REPLICA_NOT_FOUND| The file failed to tier because it has not synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80c83052 | -2134364078 |ECS_E_CREATE_SV_STREAM_ID_<br>MISMATCH| The file failed to tier because it has been modified. | No action required. The file will tier once the modified file has synced to the Azure file share. |
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| 0x80c80269 | -2134375831 |ECS_E_GHOSTING_REPLICA_NOT_<br>FOUND| The file failed to tier because it hasn't synced to the Azure file share. | No action required. The file will tier once it has synced to the Azure file share. |
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| 0x80072ee2 | -2147012894 | WININET_E_TIMEOUT | The file failed to tier due to a network issue. | No action required. If the error persists, check network connectivity to the Azure file share. |
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| 0x80c80017 | -2134376425 | ECS_E_SYNC_OPLOCK_BROKEN | The file failed to tier because it has been modified. | No action required. The file will tier once the modified file has synced to the Azure file share. |
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| 0x800705aa | -2147023446 | ERROR_NO_SYSTEM_RESOURCES | The file failed to tier due to insufficient system resources. | If the error persists, investigate which application or kernel-mode driver is exhausting system resources. |
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| 0x8e5e03fe | -1906441218 | JET_errDiskIO | The file failed to tier due to an I/O error when writing to the cloud tiering database. | If the error persists, run chkdsk on the volume and check the storage hardware. |
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| 0x8e5e0442 | -1906441150 | JET_errInstanceUnavailable | The file failed to tier because the cloud tiering database isn't running. | To resolve this issue, restart the FileSyncSvc service or server. If the error persists, run chkdsk on the volume and check the storage hardware. |
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| 0x80C80285 | -2134375803 |ECS_E_GHOSTING_SKIPPED_BY_CUSTOM_EXCLUSION_LIST| The file can't be tiered because the file type is excluded from tiering. | To tier files with this file type, modify the GhostingExclusionList registry setting which is located under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Azure\StorageSync.|
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| 0x80C86050 | -2134351792 |ECS_E_REPLICA_NOT_READY_FOR_TIERING| The file failed to tier because the current sync mode is initial upload or reconciliation. | No action required. The file will be tiered once sync completes initial upload or reconciliation. |
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| 0x80C80285 | -2134375803 |ECS_E_GHOSTING_SKIPPED_BY_<br>CUSTOM_EXCLUSION_LIST| The file can't be tiered because the file type is excluded from tiering. | To tier files with this file type, modify the GhostingExclusionList registry setting which is located under HKEY_LOCAL_MACHINE<br>\SOFTWARE\Microsoft\Azure\StorageSync |
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| 0x80C86050 | -2134351792 |ECS_E_REPLICA_NOT_READY_FOR_<br>TIERING| The file failed to tier because the current sync mode is initial upload or reconciliation. | No action required. The file will be tiered once sync completes initial upload or reconciliation. |
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## How to troubleshoot files that fail to be recalled
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If files fail to be recalled:
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| 0x80c80037 | -2134376393 | ECS_E_SYNC_SHARE_NOT_FOUND | The file failed to recall because the server endpoint was deleted. | To resolve this issue, see [Tiered files aren't accessible on the server after deleting a server endpoint](?tabs=portal1%252cazure-portal#tiered-files-are-not-accessible-on-the-server-after-deleting-a-server-endpoint). |
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| 0x80070005 | -2147024891 | ERROR_ACCESS_DENIED | The file failed to recall due to an access denied error. This issue can occur if the firewall and virtual network settings on the storage account are enabled and the server does not have access to the storage account. | To resolve this issue, add the Server IP address or virtual network by following the steps documented in the [Configure firewall and virtual network settings](file-sync-deployment-guide.md?tabs=azure-portal#optional-configure-firewall-and-virtual-network-settings) section in the deployment guide. |
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| 0x80c86002 | -2134351870 | ECS_E_AZURE_RESOURCE_NOT_FOUND | The file failed to recall because it's not accessible in the Azure file share. | To resolve this issue, verify the file exists in the Azure file share. If the file exists in the Azure file share, upgrade to the latest Azure File Sync [agent version](file-sync-release-notes.md#supported-versions). |
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| 0x80c8305f | -2134364065 |ECS_E_EXTERNAL_STORAGE_ACCOUNT_AUTHORIZATION_FAILED| The file failed to recall due to authorization failure to the storage account. | To resolve this issue, verify [Azure File Sync has access to the storage account](file-sync-troubleshoot-sync-errors.md?tabs=portal1%252cazure-portal#troubleshoot-rbac). |
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| 0x80c8305f | -2134364065 |ECS_E_EXTERNAL_STORAGE_ACCOUNT_<br>AUTHORIZATION_FAILED| The file failed to recall due to authorization failure to the storage account. | To resolve this issue, verify [Azure File Sync has access to the storage account](file-sync-troubleshoot-sync-errors.md?tabs=portal1%252cazure-portal#troubleshoot-rbac). |
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| 0x80c86030 | -2134351824 | ECS_E_AZURE_FILE_SHARE_NOT_FOUND | The file failed to recall because the Azure file share isn't accessible. | Verify the file share exists and is accessible. If the file share was deleted and recreated, perform the steps documented in the [Sync failed because the Azure file share was deleted and recreated](file-sync-troubleshoot-sync-errors.md?tabs=portal1%252cazure-portal#-2134375810) section to delete and recreate the sync group. |
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| 0x800705aa | -2147023446 | ERROR_NO_SYSTEM_RESOURCES | The file failed to recall due to insufficient system resources. | If the error persists, investigate which application or kernel-mode driver is exhausting system resources. |
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| 0x8007000e | -2147024882 | ERROR_OUTOFMEMORY | The file failed to recall due to insufficient memory. | If the error persists, investigate which application or kernel-mode driver is causing the low memory condition. |
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| 0x80070070 | -2147024784 | ERROR_DISK_FULL | The file failed to recall due to insufficient disk space. | To resolve this issue, free up space on the volume by moving files to a different volume, increase the size of the volume, or force files to tier by using the `Invoke-StorageSyncCloudTiering` cmdlet. |
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| 0x80072f8f | -2147012721 | WININET_E_DECODING_FAILED | The file failed to recall because the server was unable to decode the response from the Azure File Sync service. | This error typically occurs if a network proxy is modifying the response from the Azure File Sync service. Please check your proxy configuration. |
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| 0x80090352 | -2146892974 | SEC_E_ISSUING_CA_UNTRUSTED | The file failed to recall because your organization is using a TLS terminating proxy or a malicious entity is intercepting the traffic between your server and the Azure File Sync service. | If you are certain this is expected (because your organization is using a TLS terminating proxy), follow the steps documented for error [CERT_E_UNTRUSTEDROOT](file-sync-troubleshoot-sync-errors.md#-2146762487) to resolve this issue. |
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| 0x80090352 | -2146892974 | SEC_E_ISSUING_CA_UNTRUSTED | The file failed to recall because your organization is using a TLS terminating proxy or a malicious entity is intercepting the traffic between your server and the Azure File Sync service. | If you're certain this is expected (because your organization is using a TLS terminating proxy), follow the steps documented for error [CERT_E_UNTRUSTEDROOT](file-sync-troubleshoot-sync-errors.md#-2146762487) to resolve this issue. |
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| 0x80c86047 | -2134351801 | ECS_E_AZURE_SHARE_SNAPSHOT_NOT_FOUND | The file failed to recall because it's referencing a version of the file which no longer exists in the Azure file share. | This issue can occur if the tiered file was restored from a backup of the Windows Server. To resolve this issue, restore the file from a snapshot in the Azure file share. |
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## Tiered files are not accessible on the server after deleting a server endpoint
This option deletes the orphaned tiered files on the Windows Server but requires removing the server endpoint if it exists due to recreation after 30 days or is connected to a different sync group. File conflicts will occur if files are updated on the Windows Server or Azure file share before the server endpoint is recreated.
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This option deletes the orphaned tiered files on the Windows Server but requires removing the server endpoint if it exists due to re-creation after 30 days or is connected to a different sync group. File conflicts will occur if files are updated on the Windows Server or Azure file share before the server endpoint is recreated.
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1. Back up the Azure file share and server endpoint location.
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2. Remove the server endpoint in the sync group (if it exists) by following the steps documented in [Remove a server endpoint](file-sync-server-endpoint-delete.md).
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