You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: articles/databox/data-box-disk-troubleshoot-data-upload.md
+19-26Lines changed: 19 additions & 26 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -36,15 +36,17 @@ When a file upload fails because of an error, you'll receive a notification in t
36
36
37
37
**Retryable errors**: If you can fix the error in the current order, the notification looks similar to the following one. The current order status is **Data copy halted**. You can either choose to resolve the error or proceed with data erasure without making any change. If you select **Resolve error**, a **Resolve error** screen will tell you how to resolve each error. For step-by-step instructions, see [Review errors and proceed](#review-errors-and-proceed).
38
38
39
-
39
+
40
+
40
41
41
-
**Non-retryable errors:** If the error can't be fixed in the current order, the notification looks similar to the following one. The current order status is **Data copy completed with errors. Device pending data erasure**. The errors are listed in the data copy log, which you can open using the **Copy Log Path**. For guidance on resolving the errors, see [Summary of upload errors](#summary-of-upload-errors).
42
+
**Non-retryable errors:** If the error can't be fixed in the current order, the notification looks similar to the following one. The current order status is **Data copy halted for disks in this order. Provide your input by selecting Resolve in Data copy details**. The errors are listed in the data copy log, which you can open using the **Copy Log Path**. For guidance on resolving the errors, see [Summary of upload errors](#summary-of-upload-errors).
43
+
44
+
42
45
43
-
44
46
45
47
You can't fix these errors. The upload has completed with errors. The notification lets you know about any configuration issues you need to fix before you try another upload via network transfer or a new import order.
46
48
47
-
After you review the errors and confirm you're ready to proceed, the data is secure erased from the device. If you don't respond to the notification, the order is completed automatically after 14 days. For step-by-step instructions, see [Review errors and proceed](#review-errors-and-proceed).
49
+
After you review the errors and confirm you're ready to proceed, the data is secure erased from the device. If you don't respond to the notification, the order is completed automatically after 14 days.
48
50
49
51
50
52
## Review errors and proceed
@@ -59,26 +61,27 @@ To resolve retryable copy errors during an upload, do these steps:
59
61
60
62
1. Open your order in the Azure portal.
61
63
62
-
If any retryable copy errors prevented files from uploading, you'll see the following notification. The current order status will be **Data copy halted**.
64
+
If any retryable copy errors prevented files from uploading, you'll see the following notification. The current order status will be **Data copy halted for disks in this order**.
63
65
64
-
66
+
65
67
66
-
1. Select **Resolve error** to view help for the errors.
68
+
1. Select **Resolve** to view help for the errors.
69
+
70
+
67
71
68
72
Your screen will look similar to the one below. In the example, the **Enable large file share** error can be resolved by toggling **Not enabled** for each storage account.
69
73
70
-
The screen tells how to recover from two other copy errors: a missing storage account and a missing access key.
74
+
75
+
71
76
72
-
For each error, there's a **Learn more** link to get more information.
77
+
You can then select **Proceed with data copy** or **Skip and proceed with data erasure**. If you opt for **Proceed with data copy**, you can select if you want to address the error for **Selected disk** or **All disks**.
73
78
74
-
79
+
75
80
76
81
1. After you resolve the errors, select the check box by **I confirm that the errors have been resolved**. Then select **Proceed**.
77
82
78
83
The order status changes to **Data copy error resolved**. The data copy will proceed within 24 hours.
79
84
80
-
81
-
82
85
> [!NOTE]
83
86
> If you don't resolve all of the retryable errors, this process will repeat after the data copy proceeds. To proceed without resolving any of the retryable errors, select **Skip and proceed with data erasure** on the **Overview** screen.
84
87
@@ -87,7 +90,9 @@ To resolve retryable copy errors during an upload, do these steps:
87
90
88
91
The following errors can't be resolved in the current order. The order will be completed automatically after 14 days. By acting on the notification, you can move things along more quickly.
If the error can't be fixed in the current order, the notification looks similar to the following one. The current order status is **Data copy halted for disks in this order. Provide your input by selecting Resolve in Data copy details**. The errors are listed in the data copy log, which you can open using the **Copy Log Path**. For guidance on resolving the errors, see [Summary of upload errors](#summary-of-upload-errors).
94
+
95
+
91
96
92
97
---
93
98
@@ -144,17 +149,6 @@ Other REST API errors might occur during data uploads. For more information, see
144
149
**Follow-up:** You can't fix this error in the current upload. The upload has completed with errors. Before you do a network transfer or start a new order, rename the listed files to meet naming requirements for Azure Files. For naming requirements, see [Directory and File Names](/rest/api/storageservices/naming-and-referencing-shares--directories--files--and-metadata#directory-and-file-names).
145
150
146
151
147
-
<!--TEMPORARILY REMOVED. Product team may restore later. ### Bad Request (File property failure for Azure Files)
148
-
149
-
**Error category:** UploadErrorCloudHttp
150
-
151
-
**Error code:** 400
152
-
153
-
**Error description:** Data import will fail if the upload of file properties fails for Azure Files.
154
-
155
-
**Follow-up:** You can't fix this error in the current upload. The upload will complete with errors. Before you do a network transfer or start a new import order, *GET TROUBLESHOOTING*.-->
156
-
157
-
158
152
### The value for one of the HTTP headers is not in the correct format
159
153
160
154
**Error category:** UploadErrorCloudHttp
@@ -227,5 +221,4 @@ Other REST API errors might occur during data uploads. For more information, see
227
221
228
222
## Next steps
229
223
230
-
-[Review common REST API errors](/rest/api/storageservices/common-rest-api-error-codes).
231
-
-[Verify data upload to Azure](data-box-deploy-picked-up.md#verify-data-has-uploaded-to-azure)
224
+
-[Verify data upload to Azure](data-box-disk-deploy-upload-verify.md)
0 commit comments