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\*Transfer or redirect of a VoIP call to a phone number is currently not supported.
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\*Redirect of a VoIP call to a phone number is not supported.
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## Architecture
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**Reject** – To reject a call means your application can receive the `IncomingCall` event and prevent the call from being connected to the destination endpoint.
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**Redirect** – Using the `IncomingCall` event from Event Grid, you can redirect a call to one or more endpoints creating a single or simultaneous ringing (sim-ring) scenario. Redirect action doesn't answer the call. The call is redirected or forwarded to another destination endpoint to be answered.
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**Redirect** – Using the `IncomingCall` event from Event Grid, you can redirect a call to another endpoint. Redirect action doesn't answer the call. The call is redirected or forwarded to another destination endpoint to be answered.
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**Create Call** - Use the Create Call action to place outbound calls to phone numbers and to other communication users. Use cases include your application placing outbound calls to proactively inform users about an outage or notify about an order update.
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**Connect Call**(in preview) - Use the Connect Call action to connect to an ongoing call and take call actions on it. You can also use this action to connect and [manage a Rooms call programmatically](./../../quickstarts/rooms/manage-rooms-call.md), like performing PSTN dial outs for Room using your service.
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**Connect Call** - Use the Connect Call action to connect to an ongoing call and take call actions on it. You can also use this action to connect and [manage a Rooms call programmatically](./../../quickstarts/rooms/manage-rooms-call.md), like performing PSTN dial outs for Room using your service.
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### Mid-call actions
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|`CallConnected`| The call successfully started (when using `Answer` or `Create` action) or your application successfully connected to an ongoing call (when using `Connect` action). |
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|`CallDisconnected`| Your application has been disconnected from the call. |
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|`CreateCallFailed`| Your application has failed to create the call. |
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|`AnswerFailed`| Your application has failed to answer the call. |
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|`ConnectFailed`| Your application failed to connect to a call (for `Connect` call action only). |
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|`CallTransferAccepted`| Transfer action successfully completed and the transferee is connected to the target participant. |
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|`CallTransferFailed`| The transfer action failed. |
Copy file name to clipboardExpand all lines: articles/communication-services/how-tos/call-automation/actions-for-call-control.md
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2.`ParticipantsUpdated` event that contains the latest list of participants in the call.
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In the case where the call fails, you will receive a `CallDisconnected` and `CreateCallFailed` event with error codes for further troubleshooting (see [this page](./../../resources/troubleshooting/voice-video-calling/troubleshooting-codes.md) for more information on Call Automation error codes).
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In the case where the call fails, you will receive a `CallDisconnected` and `CreateCallFailed` event with error codes for further troubleshooting (see [this page](./../../resources/troubleshooting/voice-video-calling/troubleshooting-codes.md) for more information on error codes).
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## Connect to a call (in preview)
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## Connect to a call
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Connect action enables your service to establish a connection with an ongoing call and take actions on it. This is useful to manage a Rooms call or when client applications started a 1:1 or group call that Call automation isn't part of. Connection is established using the CallLocator property and can be of types: ServerCallLocator, GroupCallLocator, and RoomCallLocator. These IDs can be found when the call is originally established or a Room is created, and also published as part of [CallStarted](./../../../event-grid/communication-services-voice-video-events.md#microsoftcommunicationcallstarted) event.
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In the case where answer operation fails, you will receive a `AnswerFailed` event with error codes for further troubleshooting (see [this page](./../../resources/troubleshooting/voice-video-calling/troubleshooting-codes.md) for more information on error codes).
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## Reject a call
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You can choose to reject an incoming call as shown below. You can provide a reject reason: none, busy or forbidden. If nothing is provided, none is chosen by default.
![prmerger-automator[bot]](https://avatars.githubusercontent.com/u/22479449?v=4&size=40){kind=avatar}
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