Merge pull request #183977 from nkhuyent/patch-20

Added new issue - The Azure Percept DK Wi-Fi access point passphrase/…

Author: PRMerger15

articles/azure-percept/how-to-troubleshoot-setup.md

@@ -15,6 +15,7 @@ Refer to the table below for workarounds to common issues found during the [Azur
 
 |Issue|Reason|Workaround|
 |:-----|:------|:----------|
+|The Azure Percept DK Wi-Fi access point passphrase/password doesn't work| We have heard reports that some welcome cards may have incorrect passphrase/password printed.|In order to retrieve the Wi-Fi SoftAP password of your Percept Devkit, you must connect and use an Ethernet cable. Once the cable is attached and the device powered on, you’ll need to find the IP address that was assigned to your devkit. In “Home” situations you may be able to log in to your home router to get this info. Look for an ASUS device named “apdk-xxxxxxx”. The article [Connect to Azure Percept DK over Ethernet](./how-to-connect-over-ethernet.md) can guide you if you’re not able to get the IP from the router. Once you have the Ethernet’s IP, start a web browser and manually copy and paste this address: IE: http://192.168.0.222 to go to the Onboarding experience. <ul><li>Don’t go through the full setup just yet.</li><li>Setup Wi-Fi and create your SSH User and pause there (you can leave that window open and complete setup after we get the SoftAP password).</li><li>Open Putty or an SSH client and connect to the devkit using the user/pw you just created.</li><li>**Run: sudo tpm2_handle2psk 0x81000009.** The output from this command will be your password for the SoftAP. – Please write it down on the card –</li></ul>
 |When connecting to the Azure account sign-up pages or to the Azure portal, you may automatically sign in with a cached account. If you don't sign in with the correct account, it may result in an experience that is inconsistent with the documentation.|The result of a browser setting to "remember" an account you have previously used.|From the Azure page, select on your account name in the upper right corner and select **sign out**. You can then sign in with the correct account.|
 |The Azure Percept DK Wi-Fi access point (apd-xxxx) doesn't appear in the list of available Wi-Fi networks.|It's usually a temporary issue that resolves within 15 minutes.|Wait for the network to appear. If it doesn't appear after more than 15 minutes, reboot the device.|
 |The connection to the Azure Percept DK Wi-Fi access point frequently disconnects.|It's usually because of a poor connection between the device and the host computer. It can also be caused by interference from other Wi-Fi connections on the host computer.|Make sure that the antennas are properly attached to the dev kit. If the dev kit is far away from the host computer, try moving it closer. Turn off any other internet connections such as LTE/5G if they're running on the host computer.|