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Copy file name to clipboardExpand all lines: articles/virtual-desktop/troubleshoot-set-up-issues.md
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ms.service: virtual-desktop
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ms.topic: troubleshooting
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ms.date: 12/17/2019
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ms.date: 01/08/2020
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ms.author: helohr
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---
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# Tenant and host pool creation
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## Creating Windows Virtual Desktop session host VMs
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Session host VMs can be created in several ways, but the Windows Virtual Desktop team only supports VM provisioning issues related to the [Azure Marketplace](https://azuremarketplace.microsoft.com/) offering. For more details, see [Issues using Windows Virtual Desktop - Provision a host pool Azure Marketplace offering](#issues-using-windows-virtual-desktop--provision-a-host-pool-azure-marketplace-offering).
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Session host VMs can be created in several ways, but the Windows Virtual Desktop team only supports VM provisioning issues related to the [Azure Marketplace](https://azuremarketplace.microsoft.com/) offering. For more information, see [Issues using Windows Virtual Desktop - Provision a host pool Azure Marketplace offering](#issues-using-windows-virtual-desktop--provision-a-host-pool-azure-marketplace-offering).
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## Issues using Windows Virtual Desktop – Provision a host pool Azure Marketplace offering
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**Cause 2:** Domain name doesn't resolve.
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**Fix 2:** See the "Domain name doesn't resolve" error for VMs are not joined to the domain in [Session host VM configuration](troubleshoot-vm-configuration.md).
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**Fix 2:** See [Error: Domain name doesn't resolve](troubleshoot-vm-configuration.md#error-domain-name-doesnt-resolve) in [Session host VM configuration](troubleshoot-vm-configuration.md).
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**Cause 3:** Your virtual network (VNET) DNS configuration is set to **Default**.
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To fix this, do the following things:
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1. Open the Azure Portal and go to the **Virtual networks** blade.
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2. Find your VNET, then select **DNS servers**.
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3. The DNS servers menu should appear on the right side of your screen. On that menu, select **Custom**.
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4. Make sure the DNS servers listed under Custom match your domain controller or Active Directory domain. If you don't see your DNS server, you can add it by entering its value into the **Add DNS server** field.
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### Error: Your deployment failed...\Unauthorized
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**Cause 2:** Transient error with connection.
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**Fix:** Confirm Windows Virtual Desktop environment is healthy by signing in using PowerShell. Finish the VM registration manually in [Create a host pool with PowerShell](https://docs.microsoft.com/azure/virtual-desktop/create-host-pools-powershell).
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**Fix:** Confirm Windows Virtual Desktop environment is healthy by signing in using PowerShell. Finish the VM registration manually in [Create a host pool with PowerShell](create-host-pools-powershell.md).
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### Error: The Admin Username specified isn't allowed
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**Cause:** The specified Windows Virtual Desktop tenant admin requires Azure Multi-Factor Authentication (MFA) to sign in.
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**Fix:** Create a service principal and assign it a role for your Windows Virtual Desktop tenant by following the steps in [Tutorial: Create service principals and role assignments with PowerShell](https://docs.microsoft.com/azure/virtual-desktop/create-service-principal-role-powershell). After verifying that you can sign in to Windows Virtual Desktop with the service principal, rerun the Azure Marketplace offering or the GitHub Azure Resource Manager template, depending on which method you're using. Follow the instructions below to enter the correct parameters for your method.
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**Fix:** Create a service principal and assign it a role for your Windows Virtual Desktop tenant by following the steps in [Tutorial: Create service principals and role assignments with PowerShell](create-service-principal-role-powershell.md). After verifying that you can sign in to Windows Virtual Desktop with the service principal, rerun the Azure Marketplace offering or the GitHub Azure Resource Manager template, depending on which method you're using. Follow the instructions below to enter the correct parameters for your method.
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If you're running the Azure Marketplace offering, provide values for the following parameters to properly authenticate to Windows Virtual Desktop:
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