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### "WAM Account Picker did not return an account" error message
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This indicates that either the end-user of the application closed the dialog which displays accounts, or that the dialog itself crashed. A crash can occur if the AccountsControl, a Windows control, is badly registered in Windows. To repair this component, follow these steps:
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This message indicates that either the application user closed the dialog that displays accounts, or the dialog itself crashed. A crash might occur if AccountsControl, a Windows control, is registered incorrectly in Windows. To resolve this issue:
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1.Right-click the Windows icon in your task bar, and then select Windows PowerShell (Admin).
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1. If you're prompted by a User Account Control (UAC) window, select Yes to start PowerShell.
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1. Copy and execute the followin script
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1.In the taskbar, right-click **Start**, and then select **Windows PowerShell (Admin)**.
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1. If you're prompted by a User Account Control (UAC) dialog, select **Yes** to start PowerShell.
The end-user of the application is displayed an error message along the lines of "Please check your connection and try again". If this issue occurs regularly, please [see the troubleshooting guide for Office](https://docs.microsoft.com/en-us/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016), which also uses WAM.
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The application user sees an error message similar to "Please check your connection and try again". If this issue occurs regularly, see the [troubleshooting guide for Office](/office365/troubleshoot/authentication/connection-issue-when-sign-in-office-2016), which also uses WAM.
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