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articles/virtual-machines/troubleshooting/toc.yml

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href: troubleshoot-guide-critical-process-died.md
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- name: Critical service failed
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href: troubleshoot-critical-service-failed-boot-error.md
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- name: VM is unresponsive when applying local users and groups policy
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href: troubleshoot-vm-unresponsive-group-policy-local-users.md
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- name: Not a bootable disk
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href: troubleshoot-guide-not-bootable-disk.md
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- name: Reboot loop

articles/virtual-machines/troubleshooting/unresponsive-vm-apply-group-policy.md

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---
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title: VM is unresponsive while applying policy
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title: Azure virtual machine is unresponsive while applying policy
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description: This article provides steps to resolve issues in which the load screen is stuck when applying a policy during boot in an Azure VM.
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services: virtual-machines-windows
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documentationcenter: ''
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- System-wide settings are stored on `HKEY_LOCAL_MACHINE` and can be abbreviated as “HKLM”.
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3. In the attached disk, go to the `\windows\system32\config\SOFTWARE` file and open it.
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a) You will be prompted for a name. Enter BROKENSOFTWARE.<br/>
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b) To verify that BROKENSOFTWARE was loaded, expand **HKEY_LOCAL_MACHINE** and look for the added BROKENSOFTWARE key.
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1. You will be prompted for a name. Enter BROKENSOFTWARE.<br/>
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2. To verify that BROKENSOFTWARE was loaded, expand **HKEY_LOCAL_MACHINE** and look for the added BROKENSOFTWARE key.
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4. Navigate to BROKENSOFTWARE and check if the CleanupProfile key exists in the loaded hive.
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a) If the key exists, then the CleanupProfile policy is set, its value represents the retention policy in days. Continue deleting the key.<br/>
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b) If the key doesn't exist, the CleanupProfile policy isn't set. [Submit a support ticket](https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade), including the memory.dmp file located in the Windows directory of the attached OS disk.
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1. If the key exists, then the CleanupProfile policy is set, its value represents the retention policy in days. Continue deleting the key.<br/>
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2. If the key doesn't exist, the CleanupProfile policy isn't set. [Submit a support ticket](https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade), including the memory.dmp file located in the Windows directory of the attached OS disk.
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5. Delete the CleanupProfiles key using this command:
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Don’t use this policy:
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`Machine\Admin Templates\System\User Profiles\Delete user profiles older than a specified number of days on system restart`
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`Machine\Admin Templates\System\User Profiles\Delete user profiles older than a specified number of days on system restart`
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## Next steps
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If you encounter issues when you apply Windows Update, see [VM is unresponsive with "C01A001D" error when applying Windows Update](https://docs.microsoft.com/azure/virtual-machines/troubleshooting/unresponsive-vm-apply-windows-update)

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