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1 | 1 | ---
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2 |
| -title: VM is unresponsive while applying policy |
| 2 | +title: Azure virtual machine is unresponsive while applying policy |
3 | 3 | description: This article provides steps to resolve issues in which the load screen is stuck when applying a policy during boot in an Azure VM.
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4 | 4 | services: virtual-machines-windows
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5 | 5 | documentationcenter: ''
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@@ -67,12 +67,12 @@ Here’s the problematic policy:
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67 | 67 | - System-wide settings are stored on `HKEY_LOCAL_MACHINE` and can be abbreviated as “HKLM”.
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68 | 68 | 3. In the attached disk, go to the `\windows\system32\config\SOFTWARE` file and open it.
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69 | 69 |
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70 |
| - a) You will be prompted for a name. Enter BROKENSOFTWARE.<br/> |
71 |
| - b) To verify that BROKENSOFTWARE was loaded, expand **HKEY_LOCAL_MACHINE** and look for the added BROKENSOFTWARE key. |
| 70 | + 1. You will be prompted for a name. Enter BROKENSOFTWARE.<br/> |
| 71 | + 2. To verify that BROKENSOFTWARE was loaded, expand **HKEY_LOCAL_MACHINE** and look for the added BROKENSOFTWARE key. |
72 | 72 | 4. Navigate to BROKENSOFTWARE and check if the CleanupProfile key exists in the loaded hive.
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73 | 73 |
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74 |
| - a) If the key exists, then the CleanupProfile policy is set, its value represents the retention policy in days. Continue deleting the key.<br/> |
75 |
| - b) If the key doesn't exist, the CleanupProfile policy isn't set. [Submit a support ticket](https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade), including the memory.dmp file located in the Windows directory of the attached OS disk. |
| 74 | + 1. If the key exists, then the CleanupProfile policy is set, its value represents the retention policy in days. Continue deleting the key.<br/> |
| 75 | + 2. If the key doesn't exist, the CleanupProfile policy isn't set. [Submit a support ticket](https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade), including the memory.dmp file located in the Windows directory of the attached OS disk. |
76 | 76 |
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77 | 77 | 5. Delete the CleanupProfiles key using this command:
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78 | 78 |
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@@ -143,4 +143,8 @@ If the issue is fixed, the policy has been disabled locally. For a permanent sol
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143 | 143 |
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144 | 144 | Don’t use this policy:
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145 | 145 |
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146 |
| -`Machine\Admin Templates\System\User Profiles\Delete user profiles older than a specified number of days on system restart` |
| 146 | +`Machine\Admin Templates\System\User Profiles\Delete user profiles older than a specified number of days on system restart` |
| 147 | +
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| 148 | +## Next steps |
| 149 | +
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| 150 | +If you encounter issues when you apply Windows Update, see [VM is unresponsive with "C01A001D" error when applying Windows Update](https://docs.microsoft.com/azure/virtual-machines/troubleshooting/unresponsive-vm-apply-windows-update) |
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