Update troubleshooting for reimage/redeploy

Author: ntrogh

articles/lab-services/troubleshoot-access-lab-vm.md

@@ -16,9 +16,9 @@ In this article, you learn about the different approaches for troubleshooting la
 
 ## Prerequisites
 
-- To change settings for the lab plan, your Azure account needs the Owner or Contributor Azure Active Directory role on the lab plan. Learn more about the [Azure Lab Services built-in roles](./administrator-guide.md#rbac-roles).
+- To change settings for the lab plan, your Azure account needs the Owner or Contributor role on the lab plan. Learn more about the [Azure Lab Services built-in roles](./concept-lab-services-role-based-access-control.md).
 
-- To redeploy or reset a lab VM, you need to be either the lab user that is assigned to the VM, or your Azure account has the Owner, Contributor, Lab Creator, Lab Contributor, or Lab Operator role. Learn more about the [Azure Lab Services built-in roles](./administrator-guide.md#rbac-roles).
+- To redeploy or reimage a lab VM, you need to be either the lab user that is assigned to the VM, or your Azure account has the Owner, Contributor, Lab Creator, or Lab Contributor role. Learn more about the [Azure Lab Services built-in roles](./concept-lab-services-role-based-access-control.md).
 
 ## Symptoms
 
@@ -36,7 +36,7 @@ To use and access a lab VM, you connect to it by using Remote Desktop (RDP) or S
 
 1. [Redeploy your lab VM](./how-to-reset-and-redeploy-vm.md#redeploy-a-lab-vm) to another infrastructure node, while maintaining the user data. 
 
-    This approach might help resolve issues with the underlying virtual machine. Learn more about [redeploying versus resetting a lab VM](#redeploy-versus-reset-a-lab-vm) and how they affect your user data.
+    This approach might help resolve issues with the underlying virtual machine. Learn more about [redeploying versus reimaging a lab VM](#redeploy-versus-reset-a-lab-vm) and how they affect your user data.
 
 1. [Verify your organization's firewall settings for your lab](./how-to-configure-firewall-settings.md) with the educator and IT admin.
 
@@ -45,7 +45,7 @@ To use and access a lab VM, you connect to it by using Remote Desktop (RDP) or S
 1. If you still can't connect to the lab VM, [reimage the lab VM](./how-to-reset-and-redeploy-vm.md#reimage-a-lab-vm).
 
     > [!IMPORTANT]
-    > Resetting a lab VM deletes the user data in the VM. Make sure to [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
+    > Reimaging a lab VM deletes the user data in the VM. Make sure to [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
 
 ### Unable to login with the credentials you used for creating the lab
 
@@ -64,26 +64,26 @@ The lab VM might be malfunctioning as a result of installing a software componen
 1. If the lab VM is still in an incorrect state, [reimage the lab VM](./how-to-reset-and-redeploy-vm.md#reimage-a-lab-vm).
 
     > [!IMPORTANT]
-    > Resetting a lab VM deletes the user data in the VM. Make sure to [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
+    > Reimaging a lab VM deletes the user data in the VM. Make sure to [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
 
-## Redeploy versus reset a lab VM
+## Redeploy versus reimage a lab VM
 
-Azure Lab Services lets you redeploy, labeled *troubleshooting* in the Azure portal, or reset a lab VM. Both operations are similar, and result in the creation of a new virtual machine instance. However, there are fundamental differences that affect the user data on the lab VM.
+Azure Lab Services lets you redeploy or reimage a lab VM. Both operations are similar, and result in the creation of a new virtual machine instance. However, there are fundamental differences that affect the user data on the lab VM.
 
 When you redeploy a lab VM, Azure Lab Services will shut down the VM, move the VM to a new node in within the Azure infrastructure, and then power it back on. You can think of a redeploy operation as a refresh of the underlying VM for your lab. All data that you saved in the [OS disk](/azure/virtual-machines/managed-disks-overview#os-disk) (usually the C: drive on Windows) of the VM will still be available after the redeploy operation. Any data on the [temporary disk](/azure/virtual-machines/managed-disks-overview#temporary-disk) (usually the D: drive on Windows) is lost after a redeploy operation and after a VM shutdown.
 
 Learn more about how to [redeploy a lab VM in the Azure Lab Services website](./how-to-reset-and-redeploy-vm.md#redeploy-a-lab-vm).
 
-When you reset a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reset as a refresh of the entire VM. After you reset a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. To avoid losing data on the VM, [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
+When you reimage a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reimage as a refresh of the entire VM. After you reimage a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. To avoid losing data on the VM, [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
 
 Learn more about how to [reimage a lab VM in the Azure Lab Services website](./how-to-reset-and-redeploy-vm.md#reimage-a-lab-vm).
 
 > [!NOTE]
-> Redeploying a VM is only available for lab VMs that you created in a lab plan. VMs that are connected to a lab account only support the reset operation.
+> Redeploying a VM is only available for lab VMs that you created in a lab plan. VMs that are connected to a lab account only support the reimage operation.
 
 ## Store user data outside the lab VM
 
-When you reset a lab VM, all user data on the VM is lost. To avoid losing this data, you have to store the user data outside of the lab VM. You have different options to configure the template VM:
+When you reimage a lab VM, all user data on the VM is lost. To avoid losing this data, you have to store the user data outside of the lab VM. You have different options to configure the template VM:
 
 - [Use OneDrive to store user data](./how-to-prepare-windows-template.md#install-and-configure-onedrive).
 - [Attach external file storage](./how-to-attach-external-storage.md), such as Azure Files or Azure NetApp Files.
@@ -100,6 +100,6 @@ Learn how to [set up a new lab](./tutorial-setup-lab.md#create-a-lab) and how to
 
 ## Next steps
 
-- As a student, learn how to [reimage or redeploy lab VMs](./how-to-reset-and-redeploy-vm.md).
+- As a lab user, learn how to [reimage or redeploy lab VMs](./how-to-reset-and-redeploy-vm.md).
 - As an admin or educator, [attach external file storage to a lab](./how-to-attach-external-storage.md).
-- As an educator, [use OneDrive to store user data](./how-to-prepare-windows-template.md#install-and-configure-onedrive).
+- As a lab creator, [use OneDrive to store user data](./how-to-prepare-windows-template.md#install-and-configure-onedrive).