Fixes learn links for contact center docs

Author: jamescadd

articles/communication-services/tutorials/contact-center.md

@@ -20,14 +20,14 @@ Contact center applications are focused on unscheduled communication between **c
 
 Azure and Teams are interoperable. This interoperability gives organizations choice in how they interact with customers using the Microsoft Cloud. Three examples include:
 
--   **Teams Phone** provides a zero-code suite for customer communication using [Teams Cloud Auto attendants and Call queues](https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue) and [Click-to-call](https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-at-enterprise-connect-2023/ba-p/3774374).
+-   **Teams Phone** provides a zero-code suite for customer communication using [Teams Cloud Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue) and [Click-to-call](https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-at-enterprise-connect-2023/ba-p/3774374).
 -   **Teams + Azure hybrid.** Combine Teams with a custom Azure application to manage or route communication, or for a custom consumer or agent experience. This document currently focuses on these scenarios.
 -   **Azure custom.** Build the entire customer engagement experience on Azure primitives – the business experience, the consumer experience, the job routing, and the intelligent insights. Azure Communication Services provides several products for custom solutions such as:
-    -   [Call Automation](https://learn.microsoft.com/azure/communication-services/concepts/call-automation/call-automation-teams-interop) – Build AI assisted programmable calling workflows
-    -   [Job Router](https://learn.microsoft.com/azure/communication-services/concepts/router/concepts) – Match jobs to the most suitable worker
-    -   [UI Library](https://learn.microsoft.com/azure/communication-services/concepts/ui-library/ui-library-overview?pivots=platform-web) – Develop custom web and mobile experiences for end users
+    -   [Call Automation](/azure/communication-services/concepts/call-automation/call-automation-teams-interop) – Build AI assisted programmable calling workflows
+    -   [Job Router](/azure/communication-services/concepts/router/concepts) – Match jobs to the most suitable worker
+    -   [UI Library](/azure/communication-services/concepts/ui-library/ui-library-overview?pivots=platform-web) – Develop custom web and mobile experiences for end users
 
-Developers interested in scheduled business-to-consumer interactions should read our [Virtual Visits](https://learn.microsoft.com/azure/communication-services/tutorials/virtual-visits) tutorial. This article focuses on *inbound* engagement, where the consumer initiates communication. Many businesses also have *outbound* communication needs, for which we recommend the outbound customer engagement tutorial.
+Developers interested in scheduled business-to-consumer interactions should read our [Virtual Visits](/azure/communication-services/tutorials/virtual-visits) tutorial. This article focuses on *inbound* engagement, where the consumer initiates communication. Many businesses also have *outbound* communication needs, for which we recommend the outbound customer engagement tutorial.
 
 The term “contact center” captures a large family of applications diverse across scale, channels, and organizational approach:
 
@@ -54,7 +54,7 @@ These examples build on each other in increasing complexity. GitHub and the Azur
 
 # Chat on a website with a bot agent
 
-Communication Services Chat applications can be integrated with an Azure Bot Service. The Bot Service needs to be linked to a Communication Services resource using a channel in the Azure Portal. To learn more about this scenario, see [Add a bot to your chat app - An Azure Communication Services quickstart](https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/chat/quickstart-botframework-integration).
+Communication Services Chat applications can be integrated with an Azure Bot Service. The Bot Service needs to be linked to a Communication Services resource using a channel in the Azure Portal. To learn more about this scenario, see [Add a bot to your chat app - An Azure Communication Services quickstart](/azure/communication-services/quickstarts/chat/quickstart-botframework-integration).
 
 ![Data flow diagram for chat with a bot agent](media/contact-center/dfd-chat-bot.png)
 
@@ -68,7 +68,7 @@ Communication Services Chat applications can be integrated with an Azure Bot Ser
 
 # Chat on a website that escalates to a voice call answered by a Teams agent
 
-A conversation between a user and a bot can be handed off to an agent in Teams. Optionally, a Teams Voice App such as an Auto Attendant or Call Queue can control the transition. To learn more about bot handoff integration models, see [Transition conversations from bot to human - Bot Service](https://learn.microsoft.com/azure/bot-service/bot-service-design-pattern-handoff-human?view=azure-bot-service-4.0). To learn more about Teams Auto Attendants and Call Queues, see [Plan for Teams Auto attendants and Call queues - Microsoft Teams](https://learn.microsoft.com/microsoftteams/plan-auto-attendant-call-queue).
+A conversation between a user and a bot can be handed off to an agent in Teams. Optionally, a Teams Voice App such as an Auto Attendant or Call Queue can control the transition. To learn more about bot handoff integration models, see [Transition conversations from bot to human - Bot Service](/azure/bot-service/bot-service-design-pattern-handoff-human?view=azure-bot-service-4.0). To learn more about Teams Auto Attendants and Call Queues, see [Plan for Teams Auto attendants and Call queues - Microsoft Teams](/microsoftteams/plan-auto-attendant-call-queue).
 
 ![Data flow diagram for chat escalating to a call](media/contact-center/dfd-escalate-to-call.png)
 
@@ -82,7 +82,7 @@ A conversation between a user and a bot can be handed off to an agent in Teams.
 
 ## Detailed capabilities
 
-The following list presents the set of features that are currently available for contact centers in Azure Communication Services. For detailed capability information, see [Azure Communication Services Calling SDK overview](https://learn.microsoft.com/azure/communication-services/concepts/voice-video-calling/calling-sdk-features). Azure Communication Services Calling to Teams, including Teams Auto Attendant and Call Queue, requires setup to be completed as described in [Teams calling and chat interoperability](https://learn.microsoft.com/azure/communication-services/concepts/interop/calling-chat).
+The following list presents the set of features that are currently available for contact centers in Azure Communication Services. For detailed capability information, see [Azure Communication Services Calling SDK overview](/azure/communication-services/concepts/voice-video-calling/calling-sdk-features). Azure Communication Services Calling to Teams, including Teams Auto Attendant and Call Queue, requires setup to be completed as described in [Teams calling and chat interoperability](/azure/communication-services/concepts/interop/calling-chat).
 
 | Group of features          | Capability                             | Public Preview | General Availability |
 |----------------------------|----------------------------------------|----------------|----------------------|
@@ -126,16 +126,16 @@ The following list presents the set of features that are currently available for
 
 ## Additional Resources
 
-1.  [Teams calling and chat interoperability - An Azure Communication Services concept document](https://learn.microsoft.com/azure/communication-services/concepts/interop/calling-chat)
-2.  [Quickstart: Join your calling app to a Teams call queue](https://learn.microsoft.com/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-call-queue)
-3.  [Quickstart - Teams Auto Attendant on Azure Communication Services](https://learn.microsoft.com/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-auto-attendant)
-4.  [Get started with a click to call experience using Azure Communication Services - An Azure Communication Services tutorial](https://learn.microsoft.com/azure/communication-services/tutorials/calling-widget/calling-widget-overview)
+1.  [Teams calling and chat interoperability - An Azure Communication Services concept document](/azure/communication-services/concepts/interop/calling-chat)
+2.  [Quickstart: Join your calling app to a Teams call queue](/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-call-queue)
+3.  [Quickstart - Teams Auto Attendant on Azure Communication Services](/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-auto-attendant)
+4.  [Get started with a click to call experience using Azure Communication Services - An Azure Communication Services tutorial](/azure/communication-services/tutorials/calling-widget/calling-widget-overview)
 
 # Extend your contact center voice solution to Teams users
 
 Improve the efficiency of your contact center operations by inviting subject matter experts into your customer service workflows. With Azure Communication Services Call Automation API, developers can add subject matter experts, who use Microsoft Teams, to existing customer service calls to provide expert advice and help agents improve their first call resolution rate.  
 This interoperability is offered over VoIP and makes it easy for developers to implement per-region multi-tenant trunks that maximize value and reduce telephony infrastructure overhead.   
 
 ![Data flow diagram for adding a Teams user to a call](media/contact-center/dfd-add-teams-user-to-call.png)  
-To learn more about Call Automation API and how a contact center can leverage this interoperability with Teams, see [Deliver expedient customer service by adding Microsoft Teams users in Call Automation workflows](https://learn.microsoft.com/azure/communication-services/concepts/call-automation/call-automation-teams-interop).
+To learn more about Call Automation API and how a contact center can leverage this interoperability with Teams, see [Deliver expedient customer service by adding Microsoft Teams users in Call Automation workflows](/azure/communication-services/concepts/call-automation/call-automation-teams-interop).