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Merge pull request #48220 from alkohli/patch-220
Fix for M29128: possible typo
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articles/databox/data-box-disk-troubleshoot.md

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ms.custom: mvc
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ms.tgt_pltfrm: NA
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ms.workload: TBD
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ms.date: 07/30/2018
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ms.date: 08/03/2018
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ms.author: alkohli
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---
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# Troubleshoot issues in Azure Data Box Disk (Preview)
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| None<br><br>Data Box Disk unlock tool crashes. | Bitlocker not installed. Ensure that the host computer that is running the Data Box Disk unlock tool has BitLocker installed. |
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| The current .NET Framework is not supported. The supported versions are 4.5 and later.<br><br>Tool exits with a message. | .NET 4.5 is not installed. Install .NET 4.5 or later on the host computer that runs the Data Box Disk unlock tool. |
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| Could not unlock or verify any volumes. Contact Microsoft Support. <br><br>The tool fails to unlock or verify any locked drive. | The tool could not unlock any of the unlocked drives with the supplied passkey. Contact Microsoft Support for next steps. |
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| Could not unlock or verify any volumes. Contact Microsoft Support. <br><br>The tool fails to unlock or verify any locked drive. | The tool could not unlock any of the locked drives with the supplied passkey. Contact Microsoft Support for next steps. |
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| Following volumes are unlocked and verified. <br>Volume drive letters: E:<br>Could not unlock any volumes with the following passkeys: werwerqomnf, qwerwerqwdfda <br><br>The tool unlocks some drives and lists the successful and failed drive letters.| Partially succeeded. Could not unlock some of the drives with the supplied passkey. Contact Microsoft Support for next steps. |
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| Could not find locked volumes. Verify disk received from Microsoft is connected properly and is in locked state. | The tool fails to find any locked drives. Either the drives are already unlocked or not detected. Ensure that the drives are connected and are locked. |
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| Fatal error: Invalid parameter<br>Parameter name: invalid_arg<br>USAGE:<br>DataBoxDiskUnlock /PassKeys:<passkey_list_separated_by_semicolon><br><br>Example: DataBoxDiskUnlock /PassKeys:passkey1;passkey2;passkey3<br>Example: DataBoxDiskUnlock /SystemCheck<br>Example: DataBoxDiskUnlock /Help<br><br>/PassKeys: Get this passkey from Azure DataBox Disk order. The passkey unlocks your disks.<br>/Help: This option provides help on cmdlet usage and examples.<br>/SystemCheck: This option checks if your system meets the requirements to run the tool.<br><br>Press any key to exit. | Invalid parameter entered. The only allowed parameteres are /SystemCheck, /PassKey, and /Help. |

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