You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: articles/spring-apps/how-to-enterprise-marketplace-offer.md
+49-15Lines changed: 49 additions & 15 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -57,7 +57,7 @@ You can use the Azure portal or the Azure CLI to provision an Azure Spring Apps
57
57
58
58
## Requirements
59
59
60
-
You must understand and fulfill the following requirements to successfully create an instance of Azure Spring Apps Enterprise tier when purchasing the Azure Marketplace offer.
60
+
You must understand and fulfill the following requirements to successfully create an instance of Azure Spring Apps Enterprise tier when purchasing the Azure Marketplace offer.
61
61
62
62
- Your Azure subscription must be registered to the `Microsoft.SaaS` resource provider. For more information, see the [Register resource provider](../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) section of [Azure resource providers and types](../azure-resource-manager/management/resource-providers-and-types.md).
63
63
@@ -146,20 +146,54 @@ The following table lists each supported geographic location and its [ISO 3166
146
146
147
147
## Troubleshoot errors
148
148
149
-
The following table describes the actions to take to resolve errors you might encounter when you create an Azure Spring Apps Enterprise plan instance:
|`Failed to purchase on Azure Marketplace because the Microsoft.SaaS RP is not registered on the Azure subscription.`| Register your Azure subscription with the `Microsoft.SaaS` resource provider. For more information, see the [Register resource provider](../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) section of [Azure resource providers and types](../azure-resource-manager/management/resource-providers-and-types.md). |
154
-
| `Failed to load catalog product vmware-inc.azure-spring-cloud-vmware-tanzu-2 in the Azure subscription market.` | The billing account for your subscription doesn't contain a valid billing address in the scope of the supported geographic locations. Use the following steps to fix this problem:<br/>1. Find the billing address of the billing account for your subscription by following the steps in the [Check the type of your account](../cost-management-billing/manage/view-all-accounts.md#check-the-type-of-your-account) section of [Billing accounts and scopes in the Azure portal](../cost-management-billing/manage/view-all-accounts.md). If you can't view or manage billing accounts, you probably don't have permission to access them. Ask your billing account administrator for help.<br/>1. Determine whether the billing address is in the scope of the [supported geographic locations](#supported-geographic-locations-of-billing-account). If it isn't, try one of the following approaches:<br/> - If possible, use another billing account with a supported billing address and then try again.<br/> - If you want to use the current subscription, raise a support ticket with us with the subject "Unsupported market in billing address when creating Azure Spring Apps enterprise". |
155
-
|`Failed to purchase on Azure Marketplace due to signature verification on Marketplace legal agreement.`| It is because you don't accept the marketplace legal terms and privacy statements while provisioning the tier, you can use the following commands to do so in advance. `az term accept --publisher vmware-inc --product azure-spring-cloud-vmware-tanzu-2 --plan asa-ent-hr-mtr`|
156
-
|`Purchase has failed because we couldn't find a valid credit card nor a payment method associated with your Azure subscription.`| It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)|
157
-
|`Plan can not be purchased on a free subscription.`| It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)|
158
-
|`Your Azure subscription which is associated with a deleted organization. The billing account is not valid to purchase the SaaS.`| It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)|
159
-
|`Failed to check if marketplace is enabled for your Azure subscription.`| It is because your organization does not allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md). |
160
-
|`Purchase for Azure product azure-spring-cloud-vmware-tanzu-2 and plan Azure Spring Apps Enterprise (Public) is not allowed.`| It is because your organization does not allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md). |
161
-
|`Failed to process eligibility check with error Plan 'Azure Spring Apps Enterprise (Public)' of offer 'Azure Spring Apps Enterprise' by publisher 'VMware Inc.' is not available to you for purchase due to private marketplace settings made by your tenant's IT admin.`| It is because your organization does not allow Azure Marketplace purchases or acquisition of any Azure Marketplace software application. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md) and [Purchase policy management](/marketplace/azure-purchasing-invoicing#purchase-policy-management) section of [Azure Marketplace purchasing](/marketplace/azure-purchasing-invoicing). |
162
-
|`This offer 'vmware-inc.azure-spring-cloud-vmware-tanzu-2' is not available for purchasing by subscriptions belonging to Microsoft Azure Cloud Solution Providers.`| Azure Cloud Solution Provider is not supported to purchase Azure Sprign Apps Enterprise yet. We are working on to enable it. |
149
+
The following list shows the errors you might encounter when you create an Azure Spring Apps Enterprise plan instance, and the actions to take to resolve errors:
150
+
151
+
-`Failed to purchase on Azure Marketplace because the Microsoft.SaaS RP is not registered on the Azure subscription.`
152
+
153
+
Register your Azure subscription with the `Microsoft.SaaS` resource provider. For more information, see the [Register resource provider](../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) section of [Azure resource providers and types](../azure-resource-manager/management/resource-providers-and-types.md).
154
+
155
+
-`Failed to load catalog product vmware-inc.azure-spring-cloud-vmware-tanzu-2 in the Azure subscription market.`
156
+
157
+
The billing account for your subscription doesn't contain a valid billing address in the scope of the supported geographic locations. Use the following steps to fix this problem:
158
+
159
+
1. Find the billing address of the billing account for your subscription by following the steps in the [Check the type of your account](../cost-management-billing/manage/view-all-accounts.md#check-the-type-of-your-account) section of [Billing accounts and scopes in the Azure portal](../cost-management-billing/manage/view-all-accounts.md). If you can't view or manage billing accounts, you probably don't have permission to access them. Ask your billing account administrator for help.
160
+
161
+
1. Determine whether the billing address is in the scope of the [supported geographic locations](#supported-geographic-locations-of-billing-account). If it isn't, try one of the following approaches:
162
+
163
+
- If possible, use another billing account with a supported billing address and then try again.
164
+
- If you want to use the current subscription, raise a support ticket with us with the subject "Unsupported market in billing address when creating Azure Spring Apps enterprise".
165
+
166
+
-`Failed to purchase on Azure Marketplace due to signature verification on Marketplace legal agreement.`
167
+
168
+
It is because you don't accept the marketplace legal terms and privacy statements while provisioning the tier, you can use the following commands to do so in advance. `az term accept --publisher vmware-inc --product azure-spring-cloud-vmware-tanzu-2 --plan asa-ent-hr-mtr`
169
+
170
+
-`Purchase has failed because we couldn't find a valid credit card nor a payment method associated with your Azure subscription.`
171
+
172
+
It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
173
+
174
+
-`Plan can not be purchased on a free subscription.`
175
+
176
+
It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
177
+
178
+
-`Your Azure subscription which is associated with a deleted organization. The billing account is not valid to purchase the SaaS.`
179
+
180
+
It is because your Azure subscription does not have an associated payment method. Azure credits or free MSDN subscriptions aren't supported. For more information, see the [Purchasing requirements](/marketplace/azure-marketplace-overview#purchasing-requirements) section of [What is Azure Marketplace?](/marketplace/azure-marketplace-overview)
181
+
182
+
-`Failed to check if marketplace is enabled for your Azure subscription.`
183
+
184
+
It is because your organization does not allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md).
185
+
186
+
-`Purchase for Azure product azure-spring-cloud-vmware-tanzu-2 and plan Azure Spring Apps Enterprise (Public) is not allowed.`
187
+
188
+
It is because your organization does not allow Azure Marketplace purchases. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md).
189
+
190
+
-`Failed to process eligibility check with error Plan 'Azure Spring Apps Enterprise (Public)' of offer 'Azure Spring Apps Enterprise' by publisher 'VMware Inc.' is not available to you for purchase due to private marketplace settings made by your tenant's IT admin.`
191
+
192
+
It is because your organization does not allow Azure Marketplace purchases or acquisition of any Azure Marketplace software application. To allow the purchase, see the [Enabling Azure Marketplace purchases](../cost-management-billing/manage/ea-azure-marketplace.md#enabling-azure-marketplace-purchases) section of [Azure Marketplace](../cost-management-billing/manage/ea-azure-marketplace.md) and [Purchase policy management](/marketplace/azure-purchasing-invoicing#purchase-policy-management) section of [Azure Marketplace purchasing](/marketplace/azure-purchasing-invoicing).
193
+
194
+
-`This offer 'vmware-inc.azure-spring-cloud-vmware-tanzu-2' is not available for purchasing by subscriptions belonging to Microsoft Azure Cloud Solution Providers.`
195
+
196
+
Azure Cloud Solution Provider is not supported to purchase Azure Sprign Apps Enterprise yet. We are working on to enable it.
0 commit comments