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Copy file name to clipboardExpand all lines: articles/active-directory/authentication/concept-sspr-policy.md
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---
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title: Self-service password reset policies - Azure Active Directory
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description: Configure Azure AD self-service password reset policy options
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description: Learn about the different Azure Active Directory self-service password reset policy options
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services: active-directory
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ms.service: active-directory
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ms.subservice: authentication
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ms.topic: conceptual
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ms.date: 11/21/2019
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ms.date: 03/20/2020
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ms.author: iainfou
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author: iainfoulds
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manager: daveba
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ms.reviewer: sahenry
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ms.collection: M365-identity-device-management
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---
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# Password policies and restrictions in Azure Active Directory
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# Self-service password reset policies and restrictions in Azure Active Directory
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This article describes the password policies and complexity requirements associated with user accounts in your Azure Active Directory (Azure AD) tenant.
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## Administrator reset policy differences
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**Microsoft enforces a strong default *two-gate* password reset policy for any Azure administrator role** this policy may be different from the one you have defined for your users and cannot be changed. You should always test password reset functionality as a user without any Azure administrator roles assigned.
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**Microsoft enforces a strong default *two-gate* password reset policy for any Azure administrator role**. This policy may be different from the one you have defined for your users, and this policy can't be changed. You should always test password reset functionality as a user without any Azure administrator roles assigned.
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With a two-gate policy, **administrators don't have the ability to use security questions**.
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The two-gate policy requires two pieces of authentication data, such as an **email address**, **authenticator app**, or a **phone number**. A two-gate policy applies in the following circumstances:
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The two-gate policy requires two pieces of authentication data, such as an *email address*, *authenticator app*, or a *phone number*. A two-gate policy applies in the following circumstances:
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* All the following Azure administrator roles are affected:
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* Helpdesk administrator
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### Exceptions
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A one-gate policy requires one piece of authentication data, such as an email address *or* phone number. A one-gate policy applies in the following circumstances:
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A one-gate policy requires one piece of authentication data, such as an email address or phone number. A one-gate policy applies in the following circumstances:
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* It's within the first 30 days of a trial subscription; or
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* A custom domain hasn't been configured for your Azure AD tenant so is using the default **.onmicrosoft.com*. Note that the default **.onmicrosoft.com* domain isn't recommended for production use; and
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* A custom domain hasn't been configured for your Azure AD tenant so is using the default **.onmicrosoft.com*. The default **.onmicrosoft.com* domain isn't recommended for production use; and
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* Azure AD Connect isn't synchronizing identities
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## UserPrincipalName policies that apply to all user accounts
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Every user account that needs to sign in to Azure AD must have a unique user principal name (UPN) attribute value associated with their account. The following table outlines the policies that apply to both on-premises Active Directory user accounts that are synchronized to the cloud and to cloud-only user accounts:
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Every user account that needs to sign in to Azure AD must have a unique user principal name (UPN) attribute value associated with their account. The following table outlines the policies that apply to both on-premises Active Directory Domain Services user accounts that are synchronized to the cloud and to cloud-only user accounts:
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| Property | UserPrincipalName requirements |
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| --- | --- |
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| Password restrictions |<ul><li>A minimum of 8 characters and a maximum of 256 characters.</li><li>Requires three out of four of the following:<ul><li>Lowercase characters.</li><li>Uppercase characters.</li><li>Numbers (0-9).</li><li>Symbols (see the previous password restrictions).</li></ul></li></ul> |
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| Password expiry duration (Maximum password age) |<ul><li>Default value: **90** days.</li><li>The value is configurable by using the `Set-MsolPasswordPolicy` cmdlet from the Azure Active Directory Module for Windows PowerShell.</li></ul> |
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| Password expiry notification (When users are notified of password expiration) |<ul><li>Default value: **14** days (before password expires).</li><li>The value is configurable by using the `Set-MsolPasswordPolicy` cmdlet.</li></ul> |
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| Password expiry (Let password's never expire) |<ul><li>Default value: **false** (indicates that password's have an expiration date).</li><li>The value can be configured for individual user accounts by using the `Set-MsolUser` cmdlet.</li></ul> |
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| Password expiry (Let passwords never expire) |<ul><li>Default value: **false** (indicates that password's have an expiration date).</li><li>The value can be configured for individual user accounts by using the `Set-MsolUser` cmdlet.</li></ul> |
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| Password change history | The last password *can't* be used again when the user changes a password. |
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| Password reset history | The last password *can* be used again when the user resets a forgotten password. |
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| Account lockout | After 10 unsuccessful sign-in attempts with the wrong password, the user is locked out for one minute. Further incorrect sign-in attempts lock out the user for increasing durations of time. [Smart lockout](howto-password-smart-lockout.md) tracks the last three bad password hashes to avoid incrementing the lockout counter for the same password. If someone enters the same bad password multiple times, this behavior will not cause the account to lockout. |
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| Account lockout | After 10 unsuccessful sign-in attempts with the wrong password, the user is locked out for one minute. Further incorrect sign-in attempts lock out the user for increasing durations of time. [Smart lockout](howto-password-smart-lockout.md) tracks the last three bad password hashes to avoid incrementing the lockout counter for the same password. If someone enters the same bad password multiple times, this behavior will not cause the account to lock out. |
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## Set password expiration policies in Azure AD
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A global administrator or user administrator for a Microsoft cloud service can use the Microsoft Azure AD Module for Windows PowerShell to set user passwords not to expire. You can also use Windows PowerShell cmdlets to remove the never-expires configuration or to see which user passwords are set to never expire.
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A *global administrator* or *user administrator* for a Microsoft cloud service can use the *Microsoft Azure AD Module for Windows PowerShell* to set user passwords not to expire. You can also use Windows PowerShell cmdlets to remove the never-expires configuration or to see which user passwords are set to never expire.
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This guidance applies to other providers, such as Intune and Office 365, which also rely on Azure AD for identity and directory services. Password expiration is the only part of the policy that can be changed.
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## Set or check the password policies by using PowerShell
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To get started, you need to [download and install the Azure AD PowerShell module](https://docs.microsoft.com/powershell/module/Azuread/?view=azureadps-2.0). After you have it installed, you can use the following steps to configure each field.
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To get started, [download and install the Azure AD PowerShell module](https://docs.microsoft.com/powershell/module/Azuread/?view=azureadps-2.0). After the module is installed, use the following steps to configure each field.
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### Check the expiration policy for a password
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1. Connect to Windows PowerShell by using your user administrator or company administrator credentials.
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1.Execute one of the following commands:
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1.Run one of the following commands:
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* To see if a single user’s password is set to never expire, run the following cmdlet by using the UPN (for example, *aprilr\@contoso.onmicrosoft.com*) or the user ID of the user you want to check:
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* To see if a single user's password is set to never expire, run the following cmdlet by using the UPN (for example, *aprilr\@contoso.onmicrosoft.com*) or the user ID of the user you want to check:
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```
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> [!WARNING]
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> Passwords set to `-PasswordPolicies DisablePasswordExpiration` still age based on the `pwdLastSet` attribute. If you set the user passwords to never expire and then 90+ days go by, the passwords expire. Based on the `pwdLastSet` attribute, if you change the expiration to `-PasswordPolicies None`, all passwords that have a `pwdLastSet` older than 90 days require the user to change them the next time they sign in. This change can affect a large number of users.
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> Passwords set to `-PasswordPolicies DisablePasswordExpiration` still age based on the `pwdLastSet` attribute. Based on the `pwdLastSet` attribute, if you change the expiration to `-PasswordPolicies None`, all passwords that have a `pwdLastSet` older than 90 days require the user to change them the next time they sign in. This change can affect a large number of users.
Copy file name to clipboardExpand all lines: articles/active-directory/fundamentals/active-directory-troubleshooting-support-howto.md
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2. Scroll down to **Troubleshooting + Support** and select **New support request**.
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3. On the **Basics** blade, for **Issue type**, select **Technical**.
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4. For **Service**, select **Azure Active Directory**, and then select **Next**.
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5. On the **Problem** blade, select a [Severity](https://azure.microsoft.com/support/plans/response/).
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6. Select a **Problem type**, and then select a **Category** for that type. At this point, you are also offered self-help information for your problem category.
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4. Select your **Subscription**.
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5. For **Service**, select **Azure Active Directory**.
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6. Create a **Summary** for the request. The summary must be under 140 characters.
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7.Add the rest of your problem information and click **Next**.
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7.Select a **Problem type**, and then select a category for that type. At this point, you are also offered self-help information for your problem category.
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7. Add the rest of your problem information and click **Next**.
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8. At this point, you are offered self-help solutions and documentation in the **Solutions** blade. If none of the solutions there resolve your problem, click **Next**.
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9. On the **Details** blade, fill out the required details and select a [Severity](https://azure.microsoft.com/support/plans/response/).
From the **Renew group** notification email, group owners can directly access the group details page in the Access Panel. There, the users can get more information about the group such as its description, when it was last renewed, when it will expire, and also the ability to renew the group. The group details page now also includes links to the Office 365 group resources, so that the group owner can conveniently view the content and activity in their group.
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From the **Renew group** notification email, group owners can directly access the group details page in the [Access Panel](https://account.activedirectory.windowsazure.com/r#/applications). There, the users can get more information about the group such as its description, when it was last renewed, when it will expire, and also the ability to renew the group. The group details page now also includes links to the Office 365 group resources, so that the group owner can conveniently view the content and activity in their group.
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When a group expires, the group is deleted one day after the expiration date. An email notification such as this one is sent to the Office 365 group owners informing them about the expiration and subsequent deletion of their Office 365 group.
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