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Update sms-faq.md
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articles/communication-services/concepts/sms/sms-faq.md

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> [!IMPORTANT]
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> Unverified SMS traffic that exceeds the daily limit or is filtered for spam will have a [4010 error code](../troubleshooting-info.md#sms-error-codes) returned for both scenarios.
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#### SMS to Canadian phone numbers
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Effective **October 1, 2022**, unverified toll-free numbers sending messages to Canadian destinations will have its traffic **blocked**. To unblock the traffic, a verification application needs to be submitted and in [verified status](#what-do-the-different-application-statuses-verified-and-unverified-mean).
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### What happens after I submit the toll-free verification form?
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After submission of the form, we will coordinate with our downstream peer to get the application verified by the toll-free messaging aggregator. While we are reviewing your application, we may reach out to you for more information.
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To submit a toll-free verification application, navigate to Azure Communication Service resource that your toll-free number is associated with in Azure portal and navigate to the Phone numbers blade. Select on the Toll-Free verification application link displayed as "Submit Application" in the infobox at the top of the phone numbers blade. Complete the form.
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### What is considered a high quality toll-free verification application?
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The higher the quality of the application the higher chances your application enters [verified state](#what-do-the-different-application-statuses-verified-and-unverified-mean) faster.
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The better the quality of your application, the greater the likelihood of it being approved.
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Pointers to ensure you are submitting a high quality application:
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- Phone number(s) listed is/are Toll-free number(s)

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