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@@ -80,7 +80,7 @@ Action groups provide a modular and reusable way to trigger actions for your Azu
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### Define a template
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Certain work item types can use templates that you define in the ITSM tool. By using templates, you can define fields that will be automatically populated according to fixed values for an action group. You can define which template you want to use as a part of the definition of an action group. You can find in ServiceNow docs information about how to create templates - (here)[https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/form-administration/task/t_CreateATemplateUsingTheTmplForm.html].
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Certain work item types can use templates that you define in the ITSM tool. Using templates, you can define fields that will be automatically populated using fixed values for an action group. You can define which template you want to use as a part of the definition of an action group. Find information about how to create templates [here](https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/form-administration/task/t_CreateATemplateUsingTheTmplForm.html).
IT Service Management Connector allows you to connect Azure Monitor to supported IT Service Management (ITSM) products or services using either ITSM actions or Secure webhook actions.
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This article describes how you can integrate Azure Monitor with supported IT Service Management (ITSM) products.
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Azure services like Azure Log Analytics and Azure Monitor provide tools to detect, analyze, and troubleshoot problems with your Azure and non-Azure resources. But the work items related to an issue typically reside in an ITSM product or service. The ITSM Connector provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. You can create work items in your ITSM tool, based on your Azure alerts (Metric Alerts, Activity Log Alerts, and Log Analytics alerts).
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Azure services like Azure Log Analytics and Azure Monitor provide tools to detect, analyze, and troubleshoot problems with your Azure and non-Azure resources. But the work items related to an issue typically reside in an ITSM product or service.
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The ITSM Connector supports connections with the following ITSM tools:
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Azure Monitor provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. You can create work items in your ITSM tool, based on your Azure alerts (Metric Alerts, Activity Log Alerts, and Log Analytics alerts).
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Azure Monitor supports connections with the following ITSM tools:
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- ServiceNow ITSM or ITOM
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- System Center Service Manager (SCSM)
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- BMC
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>[!NOTE]
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> As of March 1, 2022, System Center ITSM integrations with Azure alerts is no longer enabled for new customers. New System Center ITSM Connections are not supported.
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> Existing ITSM connections are supported.
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For information about legal terms and the privacy policy, see [Microsoft Privacy Statement](https://go.microsoft.com/fwLink/?LinkID=522330&clcid=0x9).
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## ITSM Connector Workflow
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Depending on your integration, start using the ITSM Connector with these steps:
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## ITSM Integration Workflow
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Depending on your integration, start connecting to your ITSM with these steps:
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- For Service Now ITOM events and BMC Helix use the Secure webhook action:
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1.[Register your app with Azure AD.](./itsm-connector-secure-webhook-connections-azure-configuration.md#register-with-azure-active-directory)
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1.[Define Service principal.](./itsm-connector-secure-webhook-connections-azure-configuration.md#define-service-principal)
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- For Service Now ITSM and SCSM use the ITSM action:
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- For Service Now ITSM, use the ITSM action:
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1. Connect to your ITSM.
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- For ServiceNow ITSM, see [the ServiceNow connection instructions](./itsmc-connections-servicenow.md).
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- For SCSM, see [the System Center Service Manager connection instructions](./itsmc-connections-scsm.md).
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1. (Optional) Set up the IP Ranges. In order to list the ITSM IP addresses in order to allow ITSM connections from partners ITSM tools, we recommend the to list the whole public IP range of Azure region where their LogAnalytics workspace belongs. [details here](https://www.microsoft.com/en-us/download/details.aspx?id=56519). For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.)
1.[Configure Azure ITSM connector for your ITSM environment.](./itsmc-definition.md#create-an-itsm-connection)
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1. (Optional) Set up the IP Ranges. In order to list the ITSM IP addresses to allow ITSM connections from partner ITSM tools, we recommend listing the whole public IP range of Azure region where their LogAnalytics workspace belongs. [details here](https://www.microsoft.com/en-us/download/details.aspx?id=56519). For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.)
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1.[Configure your Azure ITSM Solution](./itsmc-definition.md#add-it-service-management-connector)
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1.[Configure the Azure ITSM connector for your ITSM environment.](./itsmc-definition.md#create-an-itsm-connection)
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1.[Configure Action Group to leverage ITSM connector.](./itsmc-definition.md#define-a-template)
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