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Update articles/communication-services/concepts/voice-video-calling/includes/user-facing-diagnostics-web.md
Co-authored-by: Victor Chapel <[email protected]>
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articles/communication-services/concepts/voice-video-calling/includes/user-facing-diagnostics-web.md

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@@ -39,7 +39,7 @@ The following user-facing diagnostics are available:
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| noNetwork | There's no network available. | - Set to `True` when a call fails to start because there's no network available. <br/> - Set to `False` when there are ICE candidates present. | Device isn't connected to a network. | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network optimization](../network-requirements.md#network-optimization) section. |
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| networkRelaysNotReachable | Problems with a network. | - Set to `True` when the network has some constraint that isn't allowing you to reach Azure Communication Services relays. <br/> - Set to `False` upon making a new call. | When on an active call and the WiFi signal goes on and off. | Ensure that firewall rules and network routing allow client to reach Microsoft turn servers. For more information, see the [Firewall configuration](../network-requirements.md#firewall-configuration) section. |
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| networkReconnect | The connection was lost and we are reconnecting to the network. | - Set to`Bad` when the network is disconnected <br/> - Set to `Poor`when the media transport connectivity is lost <br/> - Set to `Good` when a new session is connected. | Low bandwidth, no internet | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section. |
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| networkReceiveQuality | An indicator regarding incoming stream quality. | - Set to`Bad` when there's a severe problem with receiving the stream. <br/> - Set to `Poor` when there's a mild problem with receiving the stream. <br/> - Set to `Good` when there's no problem with receiving the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section. Suggest that the end user turns off their camera to conserve available internet bandwidth. |
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| networkReceiveQuality | An indicator regarding incoming stream quality. | - Set to `Bad` when there's a severe problem with receiving the stream. <br/> - Set to `Poor` when there's a mild problem with receiving the stream. <br/> - Set to `Good` when there's no problem with receiving the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section. Suggest that the end user turn off their camera to conserve available internet bandwidth. |
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| networkSendQuality | An indicator regarding outgoing stream quality. | - Set to`Bad` when there's a severe problem with sending the stream. <br/> - Set to `Poor` when there's a mild problem with sending the stream. <br/> - Set to `Good` when there's no problem with sending the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](../network-requirements.md#network-bandwidth) section. Also, suggest that the end user turns off their camera to conserve available internet bandwidth. |
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