-3. Since customer call is handled by contact center provider, they need to configure a SBC with Azure Communication Services Direct Routing in order to route/connect calls to Microsoft. With this model, only the contact center provider needs to have a SBC setup. This SBC can handle connections to multiple Teams tenants, making it easy for developers to implement per-region multitenant trunks that maximize value. Contoso doesn't have to set up Teams Direct Routing for each tenant, thus reducing the telephony overhead and Contoso's onboarding time to contact center provider.
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