Merge pull request #209982 from JnHs/jh-portal-filefix

update file upload requirement

Author: prmerger-automator[bot]

articles/azure-portal/capture-browser-trace.md

@@ -52,13 +52,15 @@ Google Chrome and Microsoft Edge are both based on the [Chromium open source pro
 
     ![Screenshot that shows how to Export HAR on the Network tab.](media/capture-browser-trace/chromium-network-export-har.png)
 
-1. Stop Steps Recorder, and save the recording.
+1. Stop the Steps Recorder and save the recording.
 
 1. Back in the browser developer tools pane, select the **Console** tab. Right-click one of the messages, then select **Save as...**, and save the console output to a text file.
 
     ![Screenshot that shows how to save the console output.](media/capture-browser-trace/chromium-console-select.png)
 
-1. You can now share the browser trace HAR file, console output, and screen recording files with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
+1. Package the browser trace HAR file, console output, and screen recording files in a compressed format such as .zip.
+
+1. Share the compressed file with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
 
 ## Safari
 
@@ -110,7 +112,9 @@ The following steps show how to use the developer tools in Apple Safari on Mac.
 
     ![Screenshot that shows where you can view and copy the console output.](media/capture-browser-trace/safari-console-select.png)
 
-1. You can now share the browser trace HAR file, console output, and screen recording files with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
+1. Package the browser trace HAR file, console output, and screen recording files in a compressed format such as .zip.
+
+1. Share the compressed file with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
 
 ## Firefox
 
@@ -146,13 +150,15 @@ The following steps show how to use the developer tools in Firefox. For more inf
 
     ![Screenshot of the "Save All As HAR" command on the Network tab.](media/capture-browser-trace/firefox-network-export-har.png)
 
-1. Stop Steps Recorder on Windows or the screen recording on Mac, and save the recording.
+1. Stop the Steps Recorder on Windows or the screen recording on Mac, and save the recording.
 
 1. Back in the browser developer tools pane, select the **Console** tab. Right-click one of the messages, then select **Save All Messages to File**, and save the console output to a text file.
 
    :::image type="content" source="media/capture-browser-trace/firefox-console-select.png" alt-text="Screenshot of the Save All Messages to File command on the Console tab.":::
 
-1. You can now share the browser trace HAR file, console output, and screen recording files with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
+1. Package the browser trace HAR file, console output, and screen recording files in a compressed format such as .zip.
+
+1. Share the compressed file with Microsoft support by [using the **File upload** option in your support request](supportability/how-to-manage-azure-support-request.md#upload-files).
 
 ## Next steps
 

articles/azure-portal/supportability/how-to-create-azure-support-request.md

@@ -80,7 +80,7 @@ If you're still unable to resolve the issue, continue creating your support requ
 
 Next, we collect additional details about the problem. Providing thorough and detailed information in this step helps us route your support request to the right engineer.
 
-1. Complete the **problem details** so that we have more information about your issue. If possible, tell us when the problem started and any steps to reproduce it. You can optionally upload one or more files, such as a log file or [browser trace](../capture-browser-trace.md). For more information on file uploads, see [File upload guidelines](how-to-manage-azure-support-request.md#file-upload-guidelines).
+1. Complete the **problem details** so that we have more information about your issue. If possible, tell us when the problem started and any steps to reproduce it. You can optionally upload one file (or a compressed file such as .zip that contains multiple files), such as a log file or [browser trace](../capture-browser-trace.md). For more information on file uploads, see [File upload guidelines](how-to-manage-azure-support-request.md#file-upload-guidelines).
 
 1. In the **Advanced diagnostic information** section, select **Yes** or **No**. Selecting **Yes** allows Azure support to gather [advanced diagnostic information](https://azure.microsoft.com/support/legal/support-diagnostic-information-collection/) from your Azure resources. If you prefer not to share this information, select **No**. See the [Advanced diagnostic information logs](#advanced-diagnostic-information-logs) section for more details about the types of files we might collect.
 

articles/azure-portal/supportability/how-to-manage-azure-support-request.md

@@ -66,19 +66,19 @@ To change your **Advanced diagnostic information** selection after the request h
 
 ## Upload files
 
-You can use the file upload option to upload diagnostic files such as a [browser trace](../capture-browser-trace.md) or any other files that you think are relevant to a support request.
+You can use the file upload option to upload a diagnostic file, such as a [browser trace](../capture-browser-trace.md) or any other files that you think are relevant to a support request.
 
 1. On the **All support requests** page, select the support request.
 
-1. On the **Support Request** page, select the **File upload** box, then browse to find your file and select **Upload**. Repeat the process if you have multiple files.
+1. On the **Support Request** page, select the **File upload** box, then browse to find your file and select **Upload**.
 
 ### File upload guidelines
 
 Follow these guidelines when you use the file upload option:
 
 - To protect your privacy, don't include personal information in your upload.
 - The file name must be no longer than 110 characters.
-- You can't upload more than one file.
+- You can't upload more than one file. To include multiple different files, package them together in a compressed format such as .zip.
 - Files can't be larger than 4 MB.
 - All files must have a valid file name extension, such as *.docx* or *.xlsx*. Most file name extensions are supported, but you can't upload files with the extensions .bat, .cmd, .exe, .ps1, .js, .vbs, .com, .lnk, .reg, .bin,. cpl, .inf, .ins, .isu, .job, .jse, .msi, .msp, .paf, .pif, .rgs, .scr, .sct, .vbe, .vb, .ws, .wsf, or .wsh.