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articles/marketplace/azure-private-plan-troubleshooting.md

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@@ -63,7 +63,7 @@ While troubleshooting the Azure Subscription Hierarchy, keep these things in min
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## Troubleshooting Checklist
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- ISV to ensure the SaaS private plan is using the correct tenant ID for the customer - [How to find your Azure Active Directory tenant ID](../active-directory/fundamentals/active-directory-how-to-find-tenant.md). For VMs use the [Azure Subscription ID. (video guide)](/media-services/latest/setup-azure-subscription-how-to?tabs=portal)
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- ISV to ensure the SaaS private plan is using the correct tenant ID for the customer - [How to find your Azure Active Directory tenant ID](../active-directory/fundamentals/active-directory-how-to-find-tenant.md). For VMs use the [Azure Subscription ID. (video guide)](/azure/media-services/latest/setup-azure-subscription-how-to?tabs=portal)
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- ISV to ensure that the Customer is not buying through a CSP. Private Plans are not available on a CSP-managed subscription.
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- Customer to ensure customer is logging in with an email ID that is registered under the same tenant ID (use the same user ID they used in step #1 above)
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- ISV to ask the customer to find the Private Plan in Azure Marketplace: [Private plans in Azure Marketplace](/marketplace/private-plans)

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