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Copy file name to clipboardExpand all lines: articles/active-directory/develop/troubleshoot-publisher-verification.md
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If you're unable to complete the process or are experiencing unexpected behavior with [publisher verification](publisher-verification-overview.md), you should start by doing the following if you're receiving errors or seeing unexpected behavior:
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1. Review the [requirements](publisher-verification-overview.md#requirements) and ensure they've all been met.
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2. Review the instructions to [mark an app as publisher verified](mark-app-as-publisher-verified.md) and ensure all steps have been performed successfully.
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3. Review the list of [common issues](#common-issues).
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4. Reproduce the request using [Graph Explorer](#making-microsoft-graph-api-calls) to gather more info and rule out any issues in the UI.
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1. Review the instructions to [mark an app as publisher verified](mark-app-as-publisher-verified.md) and ensure all steps have been performed successfully.
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1. Review the list of [common issues](#common-issues).
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1. Reproduce the request using [Graph Explorer](#making-microsoft-graph-api-calls) to gather more info and rule out any issues in the UI.
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## Common Issues
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Below are some common issues that may occur during the process.
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-**I don’t know my Cloud Partner Program ID (Partner One ID) or I don’t know who the primary contact for the account is.**
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1. Navigate to the [Cloud Partner Program enrollment page](https://partner.microsoft.com/dashboard/account/v3/enrollment/joinnow/basicpartnernetwork/new).
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2. Sign in with a user account in the org's primary Azure AD tenant.
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3. If an Cloud Partner Program account already exists, this is recognized and you are added to the account.
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4. Navigate to the [partner profile page](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) where the Partner One ID and primary account contact will be listed.
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1. Sign in with a user account in the org's primary Azure AD tenant.
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1. If an Cloud Partner Program account already exists, this is recognized and you are added to the account.
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1. Navigate to the [partner profile page](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) where the Partner One ID and primary account contact will be listed.
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-**I don’t know who my Azure AD Global Administrator (also known as company admin or tenant admin) is, how do I find them? What about the Application Administrator or Cloud Application Administrator?**
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1. Sign in to the [Azure portal](https://portal.azure.com)using a user account in your organization's primary tenant.
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1. Browse to **Azure Active Directory** > [Roles and administrators](https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/RolesAndAdministrators).
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3. Select the desired admin role.
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4. The list of users assigned that role will be displayed.
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com)as at least an [Application Developer](../roles/permissions-reference.md#application-developer).
1. The list of users assigned that role will be displayed.
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-**I don't know who the admin(s) for my CPP account are**
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Go to the [CPP User Management page](https://partner.microsoft.com/pcv/users) and filter the user list to see what users are in various admin roles.
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1. Go to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) and verify that:
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- The Partner One ID is correct.
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- There are no errors or “pending actions” shown, and the verification status under Legal business profile and Partner info both say “authorized” or “success”.
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2. Go to the [CPP tenant management page](https://partner.microsoft.com/dashboard/account/v3/tenantmanagement) and confirm that the tenant the app is registered in and that you're signing with a user account from is on the list of associated tenants. To add another tenant, follow the [multi-tenant-account instructions](/partner-center/multi-tenant-account). All Global Admins of any tenant you add will be granted Global Administrator privileges on your Partner Center account.
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3. Go to the [CPP User Management page](https://partner.microsoft.com/pcv/users) and confirm the user you're signing in as is either a Global Administrator, MPN Admin, or Accounts Admin. To add a user to a role in Partner Center, follow the instructions for [creating user accounts and setting permissions](/partner-center/create-user-accounts-and-set-permissions).
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- There are no errors or "pending actions" shown, and the verification status under Legal business profile and Partner info both say "authorized" or "success".
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1. Go to the [CPP tenant management page](https://partner.microsoft.com/dashboard/account/v3/tenantmanagement) and confirm that the tenant the app is registered in and that you're signing with a user account from is on the list of associated tenants. To add another tenant, follow the [multi-tenant-account instructions](/partner-center/multi-tenant-account). All Global Admins of any tenant you add will be granted Global Administrator privileges on your Partner Center account.
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1. Go to the [CPP User Management page](https://partner.microsoft.com/pcv/users) and confirm the user you're signing in as is either a Global Administrator, MPN Admin, or Accounts Admin. To add a user to a role in Partner Center, follow the instructions for [creating user accounts and setting permissions](/partner-center/create-user-accounts-and-set-permissions).
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### MPNGlobalAccountNotFound
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Most commonly caused when an Partner One ID is provided which corresponds to a Partner Location Account (PLA). Only Partner Global Accounts are supported. See [Partner Center account structure](/partner-center/account-structure) for more details.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > **Identifiers blade** > **Microsoft Cloud Partners Program Tab**.
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1. Use the Partner ID with type PartnerGlobal.
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### MPNAccountInvalid
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > **Identifiers blade** > **Microsoft Cloud Partners Program Tab**.
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1. Use the Partner ID with type PartnerGlobal.
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### MPNAccountNotVetted
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) and verify that there are no errors or **pending actions** shown, and that the verification status under Legal business profile and Partner info both say **authorized** or **success**.
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2. If not, view pending action items in Partner Center and troubleshoot with [here](/partner-center/verification-responses)
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1. If not, view pending action items in Partner Center and troubleshoot with [here](/partner-center/verification-responses).
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### NoPublisherIdOnAssociatedMPNAccount
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > **Identifiers blade** > **Microsoft Cloud Partners Program Tab**.
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1. Use the Partner ID with type PartnerGlobal.
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### MPNIdDoesNotMatchAssociatedMPNAccount
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > **Identifiers blade** > **Microsoft Cloud Partners Program Tab**.
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1. Use the Partner ID with type PartnerGlobal.
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### ApplicationNotFound
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The target application (`AppId`) can’t be found. Provide a valid application ID and try again.
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The target application (`AppId`) can't be found. Provide a valid application ID and try again.
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Most commonly caused when verification is being performed via Graph API, and the ID of the application provided is incorrect.
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**Remediation Steps**
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1. The Object ID of the application must be provided, not the AppId/ClientId. See **id** on the list of application properties [here](/graph/api/resources/application)
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2. Log in to [Azure Active Directory](https://aad.portal.azure.com/) with a user account in your organization's primary tenant > Azure Active Directory > App Registrations blade
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3. Find your app's registration to view the Object ID
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1. The Object ID of the application must be provided, not the AppId/ClientId. See **id** on the list of application properties [here](/graph/api/resources/application).
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least an [Application Developer](../roles/permissions-reference.md#application-developer).
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1. Browse to **Identity** > **Applications** > **Application registrations**.
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1. Find your app's registration to view the Object ID.
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### ApplicationObjectisInvalid
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Most commonly caused when the verification is being performed via Graph API, and the ID of the application provided does not exist.
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**Remediation Steps**
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1. The Object ID of the application must be provided, not the AppId/ClientId. See **id** on the list of application properties [here](/graph/api/resources/application)
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2. Log in to [Azure Active Directory](https://aad.portal.azure.com/) with a user account in your organization's primary tenant > Azure Active Directory > App Registrations blade
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3. Find your app's registration to view the Object ID
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1. The Object ID of the application must be provided, not the AppId/ClientId. See **id** on the list of application properties [here](/graph/api/resources/application).
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least an [Application Developer](../roles/permissions-reference.md#application-developer).
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1. Browse to **Identity** > **Applications** > **Application registrations**.
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1. Find your app's registration to view the Object ID.
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### B2CTenantNotAllowed
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Occurs when a [Publisher Domain](howto-configure-publisher-domain.md) isn't configured on the app.
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**Remediation Steps**
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1.Follow the directions [here](./howto-configure-publisher-domain.md#set-a-publisher-domain-in-the-azure-portal) to set a Publisher Domain
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Follow the directions [here](./howto-configure-publisher-domain.md#set-a-publisher-domain-in-the-azure-portal) to set a Publisher Domain.
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### PublisherDomainMismatch
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile), and view the email listed as Primary Contact
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2. The domain used to perform email verification in Partner Center is the portion after the “@” in the Primary Contact’s email
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3. Log in to [Azure Active Directory](https://aad.portal.azure.com/) > Azure Active Directory > App Registrations blade > (`Your App`) > Branding and Properties
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4. Select **Update Publisher Domain** and follow the instructions to **Verify a New Domain**.
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5. Add the domain used to perform email verification in Partner Center as a New Domain
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1. The domain used to perform email verification in Partner Center is the portion after the "@" in the Primary Contact's email
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com) as at least an [Application Developer](../roles/permissions-reference.md#application-developer).
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1. Browse to **Identity** > **Applications** > **Application registrations** > **Branding and Properties**.
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1. Select **Update Publisher Domain** and follow the instructions to **Verify a New Domain**.
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1. Add the domain used to perform email verification in Partner Center as a New Domain.
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### NotAuthorizedToVerifyPublisher
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Most commonly caused by the signed-in user not being a member of the proper role for the CPP account in Azure AD- see [requirements](publisher-verification-overview.md#requirements) for a list of eligible roles and see [common issues](#common-issues) for more information.
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**Remediation Steps**
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1. Sign in to the [Azure AD Portal](https://aad.portal.azure.com)using a user account in your organization's primary tenant.
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2. Navigate to [Role Management](https://aad.portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/RolesAndAdministrators).
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3. Select the desired admin role and click “Add Assignment” if you have sufficient permissions.
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4. If you do not have sufficient permissions, contact an admin role for assistance
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1. Sign in to the [Microsoft Entra admin center](https://entra.microsoft.com)as at least an [Application Developer](../roles/permissions-reference.md#application-developer).
1. Select the desired admin role and select **Add Assignment** if you have sufficient permissions.
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1. If you do not have sufficient permissions, contact an admin role for assistance.
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### MPNIdWasNotProvided
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Most commonly caused when the verification is being performed via Graph API, and the Partner One ID wasn’t provided in the request.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal in the request
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > **Identifiers blade** > **Microsoft Cloud Partners Program Tab**.
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1. Use the Partner ID with type PartnerGlobal in the request.
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### MSANotSupported
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**Remediation Steps**
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1. Ensure [multi-factor authentication](../fundamentals/concept-fundamentals-mfa-get-started.md) is enabled and **required** for the user you're signing in with and for this scenario
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