MCM - Update ea-pricing for credit process section

Author: bandersmsft

articles/cost-management-billing/manage/ea-pricing-overview.md

@@ -6,19 +6,15 @@ ms.reviewer: sapnakeshari
 ms.service: cost-management-billing
 ms.subservice: enterprise
 ms.topic: conceptual
-ms.date: 02/16/2024
+ms.date: 03/07/2024
 ms.author: banders
 ---
 
 # Azure EA pricing
 
-This article provides a pricing overview for Azure enterprise customers.
+This article provides a pricing overview for Azure enterprise customers. It also provides details on how usage is calculated. It answers many frequently asked questions about charges for various Azure services in an Enterprise Agreement where the calculations are more complex.
 
-## Azure EA pricing overview
-
-This section provides details on how usage is calculated. It answers many frequently asked questions about charges for various Azure services in an Enterprise Agreement where the calculations are more complex.
-
-### Price protection
+## Price protection
 
 As a customer or a channel partner, you're guaranteed to receive prices at or below the:
 
@@ -36,34 +32,41 @@ The price is referred to as the baseline price. Here are more details about the
 
 For services introduced after your Azure purchase, you're charged the price that's in effect at the applicable level discount when the service is first introduced. The price protection applies during your Prepayment term - one or three years depending upon your Enterprise Agreement.
 
-### Price changes
+## Price changes
 
 Microsoft might drop the current Enterprise Agreement price for individual Azure services during the term of an enrollment. We extend these reduced rates to existing customers while the lower price is in effect. If these rates increase later, your enrollment's price for a service doesn't increase beyond your price protection ceiling as defined previously. However, the rate might increase relative to the prior lowered price. In either case, we inform customers and indirect channel partners of upcoming price changes by emailing the Enterprise and Partner administrators associated with the enrollment.
 
-### Current effective pricing
+## Current effective pricing
 
 Customer and channel partners can view their current pricing for an enrollment by signing in to the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade/BillingAccounts). Then view the price sheet page for that enrollment. Direct EA customers can now view and download **price sheet** in the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade/BillingAccounts). See [view price sheet](ea-pricing.md#download-pricing-for-an-enterprise-agreement).
 
 If you purchase Azure indirectly through one of our channel partners, you must get your pricing updates from your channel partner unless they enabled markup pricing to be displayed for your enrollment.
 
-### Introduction of new Azure services
+## Introduction of new Azure services
 
 We're continually enhancing Azure and periodically add new services that are priced separately from existing services. Some preview services are automatically available, while others require customer action in the [Azure Account portal](https://account.windowsazure.com/PreviewFeatures).
 
 Some services start out with promotional pricing in effect when first introduced which might be increased at a future date.
 
-As services move from preview to general availability (GA), prices might increase as full performance and reliability SLAs are applied. Such an increase isn't limited by normal baseline price protection. Usage of those services is charged at the increased rate. To avoid charges related to new services, you must opt out of using them.
+As services move from preview to general availability (GA), prices might increase as full performance and reliability service level agreements (SLAs) are applied. Such an increase isn't limited by normal baseline price protection. Usage of those services is charged at the increased rate. To avoid charges related to new services, you must opt out of using them.
 
-### Introduction of regional pricing
+## Introduction of regional pricing
 
 In addition to adding new services, services also periodically change from a single global basis to a more regional model, as regional support for those services is increased.
 
 When regionalization of a service is first introduced, baseline price protection applies for those new regions. However, if other regions for that same service are introduced at a later time, they're considered new service. They're offered at their own individual rates independent of the baseline price protection.
 
-### Enterprise Dev/Test
+## Enterprise Dev/Test
 
 Enterprise administrators can create subscriptions. They can also enable account owners to create subscriptions based on the Enterprise Dev/Test offer. The account owner must set up the Enterprise Dev/Test subscriptions that are needed for the underlying  subscribers. This configuration allows active Visual Studio subscribers to run development and testing workloads on Azure at special Enterprise Dev/Test rates. For more information, see [Enterprise Dev/Test](https://azure.microsoft.com/offers/ms-azr-0148p/).
 
+## Credit process
+
+- EA customers are eligible to receive service credit when they experience an SLA breach or a system issue that affects their Azure services.
+- Service credit isn’t refund issued as cash. Instead, service credit is issued in the form of a credit that can be applied to future Azure usage.
+- To request a service credit, indirect EA customers must contact their partner administrator, who is the authorized representative of the EA enrollment.
+
+
 ## Next steps
 
 - Learn more about EA administrative tasks at [EA Billing administration on the Azure portal](direct-ea-administration.md).