Merge pull request #204651 from ekpgh/hpc-add-quota-tool

HPC Cache - update quota request procedure

Author: v-dirichards

articles/hpc-cache/hpc-cache-support-ticket.md

@@ -1,11 +1,11 @@
 ---
 title: Open a support ticket for Azure HPC Cache
-description: How to open a help request for Azure HPC Cache 
-author: femila
+description: How to open a help request for Azure HPC Cache, including how to create a quota increase request 
+author: ekpgh
 ms.service: hpc-cache
 ms.topic: how-to
-ms.date: 08/19/2021
-ms.author: femila
+ms.date: 07/13/2022
+ms.author: v-erinkelly
 ---
 
 # Contact support for help with Azure HPC Cache
@@ -16,14 +16,51 @@ Navigate to your cache instance, then click the **New support request** link tha
 
 To open a ticket when you do not have an active cache, use the main Help + support page from the Azure portal. Open the portal menu from the control at the top left of the screen, then scroll to the bottom and click **Help + support**.
 
-Choose **New support request** and select **Technical** for help specific to Azure HPC Cache.
+> [!TIP]
+> If you need a quota increase, most requests can be handled automatically. Follow the instructions below in [Request a quota increase](#request-a-quota-increase).
+
+Choose **Create a support request**. On the support request form, write a summary of the issue, and select **Technical** as the **Issue type**.
 
 Select your subscription from the list.
 
-To find the Azure HPC Cache service, click the **All services** button and search for HPC.
+If you can't find the Azure HPC Cache service, click the **All services** button and search for HPC.
 
-![Screenshot of the support request - Basics tab, partly filled out as described](media/hpc-cache-support-request.png)
+![Screenshot of the support request - Basics tab, filled out as described.](media/hpc-cache-support-request.png)
 
 Fill out the rest of the fields with your information and preferences, then submit the ticket when you are ready.
 
 After you submit the request, you will receive a confirmation email with a ticket number. A support staff member will contact you about the request.
+
+## Request a quota increase
+
+Use the quotas page in the Azure portal to check your current quotas and request increases.
+
+The default quota for Azure HPC Cache is four caches per subscription. If you want to create more than six caches in the same subscription, support approval is needed. One HPC Cache uses multiple virtual machines, network resources, storage containers, and other Azure services, so it's unlikely that the number of caches per subscription will be the limiting factor in how many you can have.
+
+Use the support request form described above to request a quota increase.
+
+* For **Issue type**, select **Service and subscription limits (quotas)**.
+
+  ![Screenshot of portal "issue type" menu with the option "Service and subscription limits (quotas)" highlighted.](media/support-request-quota.png)
+
+* Select the **Subscription** for the quota increase.
+
+* Select the **Quota type** "HPC Cache".
+
+  ![Screenshot of portal "quota type" field with "hpc" typed in the search box and a matching result "HPC Cache" showing on the menu to be selected.](media/quota-type-search-hpc.png)
+
+  Click **Next** to go to the **Additional details** page.
+
+* In **Request details**, click the link that says **Enter details**. An additional form opens to the right.
+
+  ![Screenshot of Azure portal details form for HPC Cache, with options to select region and new limit.](media/quota-details.png)
+
+* For **Quota type** select **HPC Cache count**.
+
+* Select the **Region** where your cache is located.
+
+  The form shows your HPC Cache limit and current usage in this region.
+
+* Type the limit you're requesting in the **New limit** field. Click **Save and continue**.
+
+  Fill in the additional details required and create the request.