Merge pull request #192004 from boris-bazilevskiy/main

add omnichannel note regarding direct routing  GA support

Author: v-ccolin

articles/communication-services/concepts/includes/direct-routing-omnichannel-note.md

@@ -0,0 +1,11 @@
+---
+author: boris-bazilevskiy
+ms.service: azure-communication-services
+ms.topic: include
+ms.date: 03/15/2022
+ms.author: bobazile
+ms.subservice: pstn
+---
+> [!IMPORTANT]
+> For Dynamics 365 Omnichannel customers, Microsoft provides GA level of support for all the direct routing related scenarios.
+> To learn more about Dynamics Omnichanell voice, see [Introduction to the voice channel](https://docs.microsoft.com/dynamics365/customer-service/voice-channel).

articles/communication-services/concepts/telephony/certified-session-border-controllers.md

@@ -23,6 +23,7 @@ Microsoft works with each vendor to:
 - Establish a joint support process with the SBC vendors.
 
 [!INCLUDE [Public Preview](../../includes/public-preview-include-document.md)]
+[!INCLUDE [Dynamics 365 Omnichannel Notice](../includes/direct-routing-omnichannel-note.md)]
 
 Media bypass is not yet supported by Azure Communication Services. 
 Early media is not supported by a web-based client.

articles/communication-services/concepts/telephony/direct-routing-infrastructure.md

@@ -15,7 +15,7 @@ ms.subservice: pstn
 # Azure direct routing infrastructure requirements 
 
 [!INCLUDE [Public Preview](../../includes/public-preview-include-document.md)]
-
+[!INCLUDE [Dynamics 365 Omnichannel Notice](../includes/direct-routing-omnichannel-note.md)]
 
 This article describes infrastructure, licensing, and Session Border Controller (SBC) connectivity details that you want to keep in mind as your plan your Azure direct routing deployment.
 

articles/communication-services/concepts/telephony/direct-routing-provisioning.md

@@ -16,6 +16,7 @@ ms.subservice: pstn
 Azure Communication Services direct routing enables you to connect your existing telephony infrastructure to Azure. The article lists the high-level steps required for connecting a supported Session Border Controller (SBC) to direct routing and how voice routing works for the enabled Communication resource. 
 
 [!INCLUDE [Public Preview](../../includes/public-preview-include-document.md)]
+[!INCLUDE [Dynamics 365 Omnichannel Notice](../includes/direct-routing-omnichannel-note.md)]
 
 For information about whether Azure Communication Services direct routing is the right solution for your organization, see [Azure telephony concepts](./telephony-concept.md). For information about prerequisites and planning your deployment, see [Communication Services direct routing infrastructure requirements](./direct-routing-infrastructure.md).
 

articles/communication-services/concepts/telephony/telephony-concept.md

@@ -15,6 +15,7 @@ ms.subservice: pstn
 # Telephony concepts
 
 [!INCLUDE [Regional Availability Notice](../../includes/regional-availability-include.md)]
+[!INCLUDE [Dynamics 365 Omnichannel Notice](../includes/direct-routing-omnichannel-note.md)]
 
 Azure Communication Services Calling SDKs can be used to add telephony and Public Switched Telephone Network access to your applications. This page summarizes key telephony concepts and capabilities. See the [calling library](../../quickstarts/voice-video-calling/getting-started-with-calling.md) to learn more about specific SDK languages and capabilities.