Merge pull request #203598 from SnehaSudhirG/01Jul-TSupdate

Added about West Europe scalability issues

Author: PRMerger10

articles/automation/automation-faq.md

@@ -13,6 +13,11 @@ ms.custom: devx-track-azurepowershell
 
 This Microsoft FAQ is a list of commonly asked questions about Azure Automation. If you have any other questions about its capabilities, go to the discussion forum and post your questions. When a question is frequently asked, we add it to this article so that it's found quickly and easily.
 
+## Why can't I create new Automation job in West Europe region?
+
+You might experience a delay or failure of job creation because of scalability issues in West Europe region. For more information, see [creation of new Automation job in West Europe region](./troubleshoot/runbooks.md#scenario-unable-to-create-new-automation-job-in-west-europe-region).
+
+
 ## Can Update Management prevent unexpected OS-level upgrades?
 
 Yes. For more information, see [Exclude updates](./update-management/manage-updates-for-vm.md#exclude-updates).

articles/automation/troubleshoot/runbooks.md

@@ -44,6 +44,23 @@ When you receive errors during runbook execution in Azure Automation, you can us
     If you're running your runbooks on a Hybrid Runbook Worker instead of in Azure Automation, you might need to [troubleshoot the hybrid worker itself](hybrid-runbook-worker.md).
 
 
+## Scenario: Unable to create new Automation job in West Europe region
+
+### Issue
+When creating new Automation jobs, you might experience a delay or failure of job creation.
+
+### Cause
+This is because of scalability limits with the Automation service in the West Europe region.
+
+### Resolution
+Do one of the following actions if it is feasible as per your requirement and environment to reduce the chance of failure: 
+
+- During the peak hours of job creation, typically on the hour, and half hour, move the job start time to five minutes before or after the hour/half hour.
+- Run the Automation jobs from alternate data centres until the transition work is complete.
+
+>[!NOTE]
+> The optimization of existing load and transitioning the load to a new design by the product group is in progress.
+
 ## <a name="runbook-fails-no-permission"></a>Scenario: Runbook fails with "this.Client.SubscriptionId cannot be null." error message
 
 ### Issue