Merge pull request #272227 from bandersmsft/trbs-articles

MCM - Adding troubleshooting articles for Support

Author: ttorble

articles/cost-management-billing/toc.yml

@@ -249,6 +249,8 @@
       href: ../azure-portal/supportability/how-to-create-azure-support-request.md
     - name: Create EA support request
       href: troubleshoot-billing/how-to-create-azure-support-request-ea.md
+    - name: Can't create VM - Contact reseller
+      href: troubleshoot-billing/cannot-create-vm.md
   - name: Troubleshoot subscriptions
     items:
     - name: No subscriptions found
@@ -261,6 +263,8 @@
       href: troubleshoot-subscription/create-subscriptions-deploy-resources.md
     - name: Not available due to conflict error
       href: troubleshoot-subscription/troubleshoot-not-available-conflict.md
+    - name: Can't sign up for an Azure subscription
+      href: troubleshoot-subscription/cannot-sign-up-subscription.md
 - name: Reference
   items:
   - name: Billing Automation Scenarios

articles/cost-management-billing/troubleshoot-billing/cannot-create-vm.md

@@ -0,0 +1,73 @@
+---
+title: Error when creating a VM as an Azure Enterprise user
+description: Provides several solutions to an issue in which you can't create a VM as an Enterprise Agreement (EA) user in portal.
+ms.topic: troubleshooting
+ms.date: 04/15/2024
+ms.author: banders
+author: bandersmsft
+ms.reviewer: jarrettr
+ms.service: cost-management-billing
+ms.subservice: billing
+---
+# Error when creating a VM as an Azure Enterprise user: Contact your reseller for accurate pricing
+
+This article provides several solutions to an issue in which you can't create a VM as an Azure Enterprise Agreement (EA) user in portal.
+
+_Original product version:_ Billing
+_Original KB number:_ 4091792
+
+## Symptoms
+
+When you create a VM as an EA user in the [Azure portal](https://portal.azure.com/), you receive the following message:
+
+`Retail prices displayed here. Contact your reseller for accurate pricing.`
+
+:::image type="content" source="./media/cannot-create-vm/price-error.png" alt-text="Screenshot of the price error message.":::
+
+## Cause
+
+This issue occurs in one of the following scenarios:
+
+- You're a direct EA user, and **AO view charges** or **DA view charges**  is disabled.
+- You're an indirect EA user who has **release markup** enabled and **AO view charges** or **DA view charges** disabled.
+- You're an indirect EA user who has **release markup** not enabled.
+- You use an EA dev/test subscription under an account that isn't marked as dev/test in the Azure portal.
+
+## Resolution
+
+Follow these steps to resolve the issue based on your scenario.
+
+### Scenario 1
+
+When you're a direct or indirect EA user who has **release markup** enabled and **AO view charges** or **DA view charges** disabled, you can use the following workaround:
+
+1. Sign in to the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade/AllBillingScopes).
+1. Navigate to **Cost Management + Billing**.
+1. In the left menu, select **Billing scopes** and then select a billing account scope.
+1. In the left navigation menu, select **Policies**.
+1. Enable **Department Admins can view charges** and **Account Owners view charges**.
+
+### Scenario 2
+
+When you're an indirect EA user who has **release markup** disabled, you can contact the reseller for accurate pricing.
+
+### Scenario 3
+
+When you use an EA dev/test subscription under an account that isn't marked as dev/test in the Azure portal, you can use the following workaround:
+
+1. Sign in to the [Azure portal](https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade/AllBillingScopes).
+1. Navigate to **Cost Management + Billing**.
+1. In the left menu, select **Billing scopes** and then select a billing account scope.
+1. In the left menu, select **Accounts**.
+1. Find the account that has the issue and in the right side of the window, select the ellipsis symbol (**...**) and then select **Edit**.
+1. In the Edit account window, select **Dev/Test** and then select **Save**.
+
+## Next steps
+
+For other assistance, follow these links:
+
+* [How to manage an Azure support request](../../azure-portal/supportability/how-to-manage-azure-support-request.md)
+* [Azure support ticket REST API](/rest/api/support)
+* Engage with us on [Twitter](https://twitter.com/azuresupport)
+* Get help from your peers in the [Microsoft question and answer](/answers/products/azure)
+* Learn more in [Azure Support FAQ](https://azure.microsoft.com/support/faq)

articles/cost-management-billing/troubleshoot-billing/media/cannot-create-vm/price-error.png

@@ -0,0 +1,43 @@
+---
+title: Can't sign up for an Azure subscription
+description: Discusses that you receive an error message when signing up for an Azure subscription.
+ms.topic: troubleshooting
+ms.date: 04/15/2024
+ms.author: banders
+author: bandersmsft
+ms.reviewer: jarrettr
+ms.service: cost-management-billing
+ms.subservice: billing
+---
+
+# Can't sign up for a Microsoft Azure subscription
+
+This article provides a resolution to an issue in which you aren't able to sign up for a Microsoft Azure subscription with error: `Account belongs to a directory that cannot be associated with an Azure subscription. Please sign in with a different account.`
+
+_Original product version:_ Subscription management
+_Original KB number:_ 4052156
+
+## Symptoms
+
+When you try to sign up for a Microsoft Azure subscription, you receive the following error message:
+
+`Account belongs to a directory that cannot be associated with an Azure subscription. Please sign in with a different account.`
+
+## Cause
+
+The email address that is used to sign up for the Azure subscription already exists in an unmanaged Microsoft Entra directory. Unmanaged Microsoft Entra directories can't be associated with an Azure subscription.
+
+## Resolution
+
+To fix the problem, perform an *IT Admin Takeover* process for Power BI and Office 365 on the unmanaged directory.
+
+The process transforms the unmanaged directory into a managed directory by assigning the Global Administrator role to your account. When completed, you can sign up for an Azure subscription by using your email address.
+
+## References
+
+- [How to perform an IT Admin Takeover with Office 365](https://powerbi.microsoft.com/blog/how-to-perform-an-it-admin-takeover-with-o365/)
+- [Take over an unmanaged directory in Microsoft Entra ID](/azure/active-directory/domains-admin-takeover)
+
+## Need help? Contact us.
+
+If you have questions or need help,  [create a support request](https://go.microsoft.com/fwlink/?linkid=2083458).