@@ -191,6 +191,20 @@ Sync sessions might fail for various reasons including the server being restarte
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| ** Error string** | ECS_E_HTTP_CLIENT_CONNECTION_ERROR |
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| ** Remediation required** | Yes |
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c8309a |
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+ | ** HRESULT (decimal)** | -2134364006 |
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+ | ** Error string** | ECS_E_AZURE_STORAGE_REMOTE_NAME_NOT_RESOLVED |
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+ | ** Remediation required** | Yes |
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+
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0xc00000c4 |
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+ | ** HRESULT (decimal)** | -1073741628 |
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+ | ** Error string** | UNEXPECTED_NETWORK_ERROR |
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+ | ** Remediation required** | Yes |
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+
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[ !INCLUDE [ storage-sync-files-bad-connection] ( ../../../includes/storage-sync-files-bad-connection.md )]
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> [ !Note]
@@ -218,7 +232,7 @@ No action is required; the server will try again. If this error persists for sev
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No action is required. If this error persists for several hours, create a support request.
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- <a id =" -2134364019 " ></a >** Operation was cancelled.**
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+ <a id =" -2134364019 " ></a >** The operation was cancelled.**
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| Error | Code |
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| -| -|
@@ -227,6 +241,13 @@ No action is required. If this error persists for several hours, create a suppor
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| ** Error string** | ECS_E_REQUEST_CANCELLED_EXTERNALLY |
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| ** Remediation required** | No |
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x8013153b |
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+ | ** HRESULT (decimal)** | -2146233029 |
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+ | ** Error string** | COR_E_OPERATIONCANCELED |
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+ | ** Remediation required** | No |
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+
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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<a id =" -2134364043 " ></a >** Sync is blocked until change detection completes post restore**
@@ -841,6 +862,17 @@ No action required. This error should automatically resolve. If the error persis
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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+ <a id =" -2134351859 " ></a >** Time out error.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c8600d |
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+ | ** HRESULT (decimal)** | -2134351859 |
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+ | ** Error string** | ECS_E_AZURE_OPERATION_TIME_OUT |
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+ | ** Remediation required** | No |
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+ No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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<a id =" -2134364027 " ></a >** A timeout occurred during offline data transfer, but it is still in progress.**
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| Error | Code |
@@ -1132,6 +1164,68 @@ If the error persists for more than a day, create a support request.
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Please upgrade to the latest file sync agent version. If the error persists after upgrading the agent, create a support request.
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+ <a id =" -2147023570 " ></a >** Operation failed due to an authentication failure.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x8007052e |
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+ | ** HRESULT (decimal)** | -2147023570 |
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+ | ** Error string** | ERROR_LOGON_FAILURE |
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+ | ** Remediation required** | Maybe |
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x8007051f |
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+ | ** HRESULT (decimal)** | -2147023585 |
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+ | ** Error string** | ERROR_NO_LOGON_SERVERS |
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+ | ** Remediation required** | Maybe |
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+ If the error persists for more than a day, create a support request.
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+ <a id =" -2134351869 " ></a >** The specified Azure account is disabled.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c86003 |
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+ | ** HRESULT (decimal)** | -2134351869 |
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+ | ** Error string** | ECS_E_AZURE_ACCOUNT_IS_DISABLED |
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+ | ** Remediation required** | Yes |
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+ Please check and ensure the subscription where your storage account resides is enabled.
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+ <a id =" -2134364036 " ></a >** Storage account key based authentication blocked.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c8307c |
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+ | ** HRESULT (decimal)** | -2134364036 |
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+ | ** Error string** | ECS_E_STORAGE_ACCOUNT_KEY_BASED_AUTHENTICATION_BLOCKED |
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+ | ** Remediation required** | Yes |
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+ Enable 'Allow storage account key access' on the storage account. [ Learn more] ( file-sync-deployment-guide.md#prerequisites ) .
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+ <a id =" -2134364020 " ></a >** The specified seeded share does not exist.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c8308c |
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+ | ** HRESULT (decimal)** | -2134364020 |
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+ | ** Error string** | ECS_E_SEEDED_SHARE_NOT_FOUND |
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+ | ** Remediation required** | Yes |
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+ Check if the Azure file share exists in the storage account.
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+ <a id =" -2134376385 " ></a >** Sync needs to update the database on the server.**
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+ | Error | Code |
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+ | -| -|
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+ | ** HRESULT** | 0x80c8003f |
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+ | ** HRESULT (decimal)** | -2134376385 |
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+ | ** Error string** | ECS_E_SYNC_EPOCH_MISMATCH |
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+ | ** Remediation required** | No |
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+ No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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### Common troubleshooting steps
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<a id =" troubleshoot-storage-account " ></a >** Verify the storage account exists.**
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# [ Portal] ( #tab/azure-portal )
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