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Merge pull request #234965 from khdownie/kendownie041823-4
Adding sync error codes part 3
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articles/storage/file-sync/file-sync-troubleshoot-sync-errors.md

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@@ -191,6 +191,20 @@ Sync sessions might fail for various reasons including the server being restarte
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| **Error string** | ECS_E_HTTP_CLIENT_CONNECTION_ERROR |
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| **Remediation required** | Yes |
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c8309a |
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| **HRESULT (decimal)** | -2134364006 |
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| **Error string** | ECS_E_AZURE_STORAGE_REMOTE_NAME_NOT_RESOLVED |
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| **Remediation required** | Yes |
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| Error | Code |
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|-|-|
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| **HRESULT** | 0xc00000c4 |
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| **HRESULT (decimal)** | -1073741628 |
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| **Error string** | UNEXPECTED_NETWORK_ERROR |
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| **Remediation required** | Yes |
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[!INCLUDE [storage-sync-files-bad-connection](../../../includes/storage-sync-files-bad-connection.md)]
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> [!Note]
@@ -218,7 +232,7 @@ No action is required; the server will try again. If this error persists for sev
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No action is required. If this error persists for several hours, create a support request.
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<a id="-2134364019"></a>**Operation was cancelled.**
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<a id="-2134364019"></a>**The operation was cancelled.**
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| Error | Code |
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|-|-|
@@ -227,6 +241,13 @@ No action is required. If this error persists for several hours, create a suppor
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| **Error string** | ECS_E_REQUEST_CANCELLED_EXTERNALLY |
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| **Remediation required** | No |
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x8013153b |
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| **HRESULT (decimal)** | -2146233029 |
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| **Error string** | COR_E_OPERATIONCANCELED |
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| **Remediation required** | No |
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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<a id="-2134364043"></a>**Sync is blocked until change detection completes post restore**
@@ -841,6 +862,17 @@ No action required. This error should automatically resolve. If the error persis
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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<a id="-2134351859"></a>**Time out error.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c8600d |
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| **HRESULT (decimal)** | -2134351859 |
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| **Error string** | ECS_E_AZURE_OPERATION_TIME_OUT |
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| **Remediation required** | No |
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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<a id="-2134364027"></a>**A timeout occurred during offline data transfer, but it is still in progress.**
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| Error | Code |
@@ -1132,6 +1164,68 @@ If the error persists for more than a day, create a support request.
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Please upgrade to the latest file sync agent version. If the error persists after upgrading the agent, create a support request.
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<a id="-2147023570"></a>**Operation failed due to an authentication failure.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x8007052e |
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| **HRESULT (decimal)** | -2147023570 |
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| **Error string** | ERROR_LOGON_FAILURE |
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| **Remediation required** | Maybe |
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x8007051f |
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| **HRESULT (decimal)** | -2147023585 |
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| **Error string** | ERROR_NO_LOGON_SERVERS |
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| **Remediation required** | Maybe |
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If the error persists for more than a day, create a support request.
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<a id="-2134351869"></a>**The specified Azure account is disabled.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c86003 |
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| **HRESULT (decimal)** | -2134351869 |
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| **Error string** | ECS_E_AZURE_ACCOUNT_IS_DISABLED |
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| **Remediation required** | Yes |
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Please check and ensure the subscription where your storage account resides is enabled.
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<a id="-2134364036"></a>**Storage account key based authentication blocked.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c8307c |
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| **HRESULT (decimal)** | -2134364036 |
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| **Error string** | ECS_E_STORAGE_ACCOUNT_KEY_BASED_AUTHENTICATION_BLOCKED |
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| **Remediation required** | Yes |
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Enable 'Allow storage account key access' on the storage account. [Learn more](file-sync-deployment-guide.md#prerequisites).
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<a id="-2134364020"></a>**The specified seeded share does not exist.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c8308c |
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| **HRESULT (decimal)** | -2134364020 |
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| **Error string** | ECS_E_SEEDED_SHARE_NOT_FOUND |
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| **Remediation required** | Yes |
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Check if the Azure file share exists in the storage account.
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<a id="-2134376385"></a>**Sync needs to update the database on the server.**
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| Error | Code |
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|-|-|
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| **HRESULT** | 0x80c8003f |
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| **HRESULT (decimal)** | -2134376385 |
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| **Error string** | ECS_E_SYNC_EPOCH_MISMATCH |
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| **Remediation required** | No |
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No action required. This error should automatically resolve. If the error persists for several days, create a support request.
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### Common troubleshooting steps
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<a id="troubleshoot-storage-account"></a>**Verify the storage account exists.**
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# [Portal](#tab/azure-portal)

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